PromGirl.com (www.promgirl.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The dress was true to size. Was delivered as expected and the material was amazing. Would definitely buy from here again!!! 10/10 experience
The dress was true to size. Was delivered as expected and the material was amazing. Would definitely buy from here again!!! 10/10 experience
I did have to wait about a month to receive the dress but luckily i placed my order esrly enough to where i did not have to worry if it would come on time or not. but the wait was worth it bc i absolutely LOVE my dress and i’m so excited to wear it to my senior prom!
Thank you for your patience and for planning ahead—we’re so glad it paid off! We love hearing that the dress was worth the wait and that you’re excited to wear it to your senior prom. Have the most amazing time! XO, PromGirl
Legit site…dress looked like what was pictured. Arrived pretty quick. No issues or complaints! Her prom is this wknd & she can’t wait to wear the dress!
Thank you so much! We’re so glad everything arrived as expected and in time for prom. Hope she has the most amazing weekend—you’ll have to let us know how it goes! XO, PromGirl
Not sure how they got such good reviews. I will never buy from the store again!. I think the dress we ordered was a knock off and not the actual design name. It looked nothing like the dresses from that company we saw in the store. Make sure to read the return policy. Even if you pay extra, it is only for the box and they will not refund. Wasted our money for a dress that nobody wants.
We’re sorry to hear you were disappointed with your experience. We take authenticity very seriously and stand behind the designers we carry. We understand how frustrating it can be when a dress doesn’t meet expectations, and we appreciate you sharing your feedback. Our return policy, including how refunds and credits are handled, is outlined on our site and during checkout so customers can review it prior to purchasing. We’ll be sure to share your comments with our team as we continue working to improve both product presentation and the overall experience. XO, PromGirl
Amazing quality dress - arrived timely. Great experience! Will shop again!!!
Thank you so much! We're thrilled to hear you loved the quality and that everything arrived right on time. We can’t wait to have you shop with us again! XO, PromGirl
I ordered a dress February 13th 2026. It still not shipped. I have called, chatted and emailed to get an update on when it would ship. I get the same answer it will ship by March 27th. We need the dress by April 11th. No one seems to know anything else. So I can’t say anything about the quality of the product. I would NOT recommend this website This is an update. We received the dress early than we were supposed to. It is perfect. Great quality. Very well Made
We’re sorry to hear about your frustration and understand how important timing is for special events. This dress was ordered as a custom order style, which has an estimated ship date of March 27th as noted at the time of purchase. Custom styles require additional production time before they are ready to ship. We understand the anticipation while waiting for a special dress and appreciate your patience as the designer completes the order. XO, PromGirl
We bought a beautiful prom dress, it arrived within 5 days. The dress fit perfectly and is high quality. Make sure you get your measurements before purchasing. I highly recommend!
Thank you so much for the wonderful review! We’re thrilled to hear the dress arrived quickly, fit perfectly, and met your expectations for quality. Great tip about taking measurements—it really helps ensure the best fit. XO, PromGirl
The item did not fit and their return policy was very challenging.
We’re sorry to hear the fit didn’t work out and that the return process felt challenging. We understand how frustrating that can be and appreciate you sharing your feedback with us. XO, PromGirl
Beautiful dress. Getting it altered for a pageant. Thank you so much!
Thank you so much! We’re thrilled to hear you love the dress. Best of luck at your pageant—we’re sure you’ll look amazing! XO, PromGirl
Thank you! We’re so glad you loved the dress and that it arrived quickly. XO, PromGirl
The exchange process and response time was excellent. The dress itself is gorgeous and the material is better than expected. The sizing was WAY off according to measurements which is the only reason we are exchanging in the first place. If the sizing had been accurate then it would be 5 stars!
Thank you for your thoughtful feedback! We're so glad to hear the exchange process was smooth and that you loved the quality of the dress. We're sorry the sizing didn’t match the measurements as expected, but we appreciate you sharing that experience. XO, PromGirl
I was so nervous to order an expensive dress from a website. I knew of two other people who got the dress they ordered in great condition so I ordered. The communication was great the whole way through and that put my mind at ease. The dress is so beautiful. I would order another in a heartbeat.
We’re so glad you took the leap with us! It means so much to hear that our communication helped put your mind at ease—and even more that you love your beautiful dress. We’d be honored to help you again anytime! XO, PromGirl
Great quality dresses. Just beautiful. This is my second dress I've brought from them. Quick on time shipping.
Thank you so much for coming back to us for a second dress! We’re thrilled to hear you love the quality and that shipping was right on time. We truly appreciate your continued support! XO, PromGirl
We are very pleased with the dress. It fit perfectly no adjustments needed. She slid right into it!! Excellent!! Thank you Prom Girl
We love hearing that! So glad it was a perfect fit with no adjustments needed—that’s the best feeling. Thank you for choosing PromGirl! XO, PromGirl
So amazing literally the best online dress store shipped super fast and very reliable the dress was perfect just like the picture too
Wow—thank you for the amazing review! We’re so happy the dress was perfect and just like the picture, and that it arrived super fast. Your trust means everything to us! XO, PromGirl
looovee it!! i had reservations at first, just in case this might’ve been a scam site but im soo glad i actually ordered from here. dress was delivered faster than expected, EXCELLENT condition, love my dress sooooo much, and very cheap 🫰
We’re so glad you took the leap with us! Hearing that your dress arrived fast, in perfect condition, and that you absolutely love it makes our day. Thank you for the trust—and for the amazing energy! XO, PromGirl
Perfect fit for my daughter. Size guide was on point. Saved £200 with the dress we saw in a local shop… exact same dress from this website.
We love hearing that! So glad the size guide worked perfectly and that you were able to save £200 on the exact same dress—that’s a win! Thank you for sharing your experience. XO, PromGirl
Beautiful dress. And fit my daughter really well. Price wasn't too bad compared to other places.
Thank you so much! We’re thrilled the dress fit your daughter beautifully and that you felt great about the value. We appreciate your kind words! XO, PromGirl
Was worried my dress wasn't going to come in time but I emailed them let them know my concern and then next day is already on its way to my house. I bought my shoes and prom dress and their both great quality
We’re so happy everything worked out! So glad our team could help ease your worries and get your order on the way quickly. Love hearing the dress and shoes were great quality—have the best time at prom! XO, PromGirl
Thank you! We’re so glad you had a positive experience—we truly appreciate your support! XO, PromGirl
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