PromGirl.com (www.promgirl.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
This dress is even prettier in person than the picture. Shipping was fast, ordering was super easy. The dress came packaged well, protecting the sequins and beading. Thoroughly impressed with the quality.
Thank you so much for the lovely review! We're thrilled to hear the dress exceeded your expectations and that everything—from ordering to packaging—was just right. So glad you were impressed with the quality! XO, PromGirl
Love the dress. 👗 Got my daughter like a dream. Thank you so much Prom Girl!!!!
We're so happy to hear that! Thank you for sharing—so glad your daughter’s dress was a dream come true! XO, PromGirl
Thank you for your feedback—we're sorry to hear the fit didn’t work out. We know how important it is to feel confident and comfortable, and we’re always working to offer more inclusive sizing and fit guidance. Your input is truly appreciated. XO, PromGirl
Dress is beautiful! Same as pictures! loved!!
We're so happy to hear that! Thank you for sharing—so glad your daughter’s dress was a dream come true! XO, PromGirl
I returned my dress and have not received any communication about my return or credit/refund. Very unprofessional.
Thank you for your feedback, and we’re sorry for any confusion. Your return was processed and updated in our system three days ago. If you haven’t received your confirmation email, please check your spam or promotions folder. If it’s still not there, feel free to reach out to [email protected], and we’ll be happy to resend it. XO, PromGirl
Fast shipping and the dress is more beautiful in person. It features yards of pink ruffles and a fitted bodice. My daughter’s dream prom dress!
Thank you so much for the sweet review! We’re thrilled to hear the dress was even more beautiful in person and that it made your daughter’s prom dreams come true. XO, PromGirl
Thank you so much! We're thrilled you had such a great experience! XO, PromGirl
I was frustrated at first because their return policy is garbage because you have to call to see if they’ll return it. I only received in store credit and had to be just good with that. After I returned it, I received an email that it had make-up and food on it and they would accept the return. I didn’t even put this dress on fully because I didn’t like it. I immediately put it back in the bag and box and returned it the next day. They can’t even prove this is the dress I had returned. I am beyond disgusted with this company and would never recommend them.
We’re sorry to hear about your frustration and understand how upsetting this situation must have been. We do our best to follow a consistent return process, including quality inspections of all returned items. In cases where a dress is returned with visible signs of wear or damage—such as makeup or food stains—we’re unable to accept the return in accordance with our policy.
I love this dress for my daug
We're so happy to hear that you and your daughter love the dress! Thanks for letting us be part of her special moment. XO, PromGirl
I ordered a dress for my daughter. The dress arrived in good condition, but once she put the dress on and wore it for about an hour and a half, it started falling apart. The side had a hole, the pocket had a hole, and the waist had a hole. When trying to exchange or get a refund on this dress, I was told no. I don't know how they expect me to know it's going to rip apart prior to my daughter wearing it. I would not recommend to anyone, you'd have better luck getting a higher quality dress from even Temu or Amazon. This company is a scam.
We’re very sorry to hear about your experience and understand how frustrating this must have been. Quality issues are something we take seriously, especially when a dress doesn't hold up during its intended use. While our return policy typically covers unworn items, we always want to review cases like this carefully. We’ve escalated your concern internally, and a member of our team will be reaching out to you directly to review the issue further and assist you. XO, PromGirl
My daughter tried on a Ladavine dress J871 at a boutique for the junior prom but they didn’t have her size. We decided to order through Prom Girl due to good reviews. We were able to save over $100. When the dress arrived, it was perfect! It was packaged well on arrival. I trust Prom Girl and would highly recommend.
Thank you so much for your trust and kind words! We're thrilled the Ladivine J871 dress was a perfect fit and that you were able to save while still getting the dress your daughter loved. We’re honored to be part of her junior prom and so glad everything arrived just right! XO, PromGirl
Thank you! We're so glad you had a great experience—can’t wait to have you shop with us again! XO, PromGirl
Everything was super simple to navigate and checkout was easy. Got complimented on my dress all night long!
Thank you! We're so happy to hear your shopping experience was smooth—and even happier to hear your dress was a hit all night long! XO, PromGirl
Exactly as described! Fast shipping as we needed it as soon as possible. We’ll definitely purchase from again.
Thank you so much! We're glad the dress was exactly what you expected and arrived right on time. Can’t wait to help you with your next purchase! XO, PromGirl
It was very reasonable prices and, the designs are stunning! The website always ships very fast and it is always true to size.
Thank you so much for the kind words! We're so happy to hear you loved the prices, designs, and fast shipping—and that the sizing worked perfectly. That’s exactly what we aim for! XO, PromGirl
Dress was in perfect condition. It was packaged carefully for shipping and arrived without a single wrinkle. I was really impressed. We tried on this dress in another color at a store, so we knew exactly what to order. No guess work on size. Price was lower than retail store, but after shipping fees, essentially the same. Very happy with the purchase and wouldn’t hesitate to order from this site again.
Thank you so much for the thoughtful review! We're thrilled to hear the dress arrived in perfect condition and that the whole process was smooth and stress-free. So glad we could help you get the exact dress you wanted at a great value—can’t wait to have you shop with us again! XO, PromGirl
We were able to purchase the exact dress, that we had tried on in person, from PromGirl and the fit was exactly as expected. We would purchase again when needed.
Thank you so much! We're so glad you found the exact dress you loved and that it fit just as expected. We’d be thrilled to help you again for your next special occasion! XO, PromGirl
The dress fit perfectly—exclactly like the chart. Ive had bad experiences before so I was worried at first, but it was perfect. The dress was cheap but it doesn't show. It's absolutely beautiful and I'm so excited to wear it.
Thank you so much for sharing your experience! We’re thrilled the dress fit perfectly and exceeded your expectations. It means a lot to us that you feel confident and excited to wear it—have the best time! XO, PromGirl
Everything is superb about prom girl- excellent pricing, amazing quality, and faster than fast delivery!
Thank you so much for the glowing review! We're thrilled to hear everything—from pricing to quality to lightning-fast delivery—hit the mark. XO, PromGirl
Thank you! We’re so glad you loved it! XO, PromGirl
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