Great experience
Great experience. Recommend.
Proper Cloth (www.propercloth.com) has a 4.9 out of 5 rating on OK.one, based on 71 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Great experience. Recommend.
Proper Cloth's customer service is very responsive and they stand behind their products when offering remakes and returns. Make sure you do your measurements and take full advantage of their remake policy to get your fit right.
Great fabrics customer service and great product selection overall.
The best shirt company I’ve found. Perfect fit and everything is done very professionally
I have been wearing linen trousers to work for the past few summers from a well known high street brand, but they are a little baggy and I find them unappealing. An instagram post led me to Made to Measure company 'Proper Cloth' and I noticed Simon Crompton from the Permanent Style blog followed them, so I checked them out. They had what looked like the perfect pair of trousers that I've been looking for, well cut linen cotton trousers, the Positano Dress Pant. I followed their guidance on sizing and measured myself carefully and ordered a pair. They came in a few weeks but were one inch too large on the waist. I had them altered and Proper Cloth credited me the alteration cost against a future purchase. The Trousers then fit perfectly, although the side strap does not quite go tight enough for my liking. But I love the fabric, the quality of the design and the style and they way they fit. I have ordered 4 more pairs in different colours, and they have since arrived, and I feel completely sorted now for summer dress. I heartily recommend to anyone seeking to up their sartorial game.
The sizing suggestion is great, and you can even remake it, if it shrinked after laundry.
I wanted to take a moment to praise your personal shopper, Molly. Working with her made the entire experience incredibly easy and enjoyable. She was attentive, knowledgeable, and guided me seamlessly through the process. On top of that, the quality of the garments I received is outstanding—the craftsmanship is superb, and every piece fits perfectly. I couldn’t be happier with the fabrics, tailoring, and overall feel of each item. Thank you for delivering such an exceptional experience. I’ll definitely be returning for more! Best, Aldo
Everyone I worked with was so helpful. Claudio was an amazing in-person tailor and everyone else there was helpful and friendly as well. The online fit experts helped me with the remake policy. The clothes themselves are extremely high quality, shipped efficiently and safely, and overall look great.
Super high end experience! Very premium materials, which I expected, but what really struck me was the fit. It really was a different experience that way. Everything really did feel 100% tailored to me. Game changer!
Great fit from their custom fit tool, material was very nice (Thomas Mason), solid construction, and delivery within the time originally quoted. Overall great experience with my first shirt, will purchase more.
Excellent overall Customer Experience. Outstanding Fabrics and superior shirt construction. In my opinion, the best Made to Measure shirts available on the market at this price
This firm of shirtmakers is now my go-to place for my present needs. It is not easy to tackle a septuagenarian, corpulent, fussy dresser with a short trunk and long arms—a French-cuff-wearing sartorial dude sauntering into the sunset. Well, they have proven to be just the right people to handle me. They are patient, obliging, and unafraid to allow several trial fittings just to get the right fit. And they are quick to respond to queries and emails—a rare breed of tailors in an age of formulaic products and services.
Ordering a suit was easy. It arrived very well packaged. The suit fit perfectly, I had measured myself using a tape measure and the instructions on the website. I think the suit is a great value for the price I paid.
I've been ordering clothes from Proper Cloth for nearly 10 years and I highly rate the customer experience. The staff is quick to help and accommodating to find solutions. I am happy to continue shopping at Proper Cloth for the foreseeable future.
The customer service is top notch and the fabrics and fitting are excellent.
Doing an online consultation made me more confident ordering a suit that is a large investment if it isn't right. The fabric of the suit and shirt I ordered were beautiful. Just what I expected. Proper Cloth's follow up service is top notch. They explain everything and give you options to have your items tailored locally or sent back for a remake. Hard to go wrong.
Only place to buy shirts and suits online
Website is a easy to navigate, an abundance of fabric to choose from, fit and construction are always on point. Overall experience is awesome!
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