Quality is noticed at first glance
Their products and your customer service is absolutely top-notch
About PUCKIPUPPY BIKES
Data updated- Website
- www.puckipuppy.com
- Category
- Sports
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 66 reviews
- Replies to negative
- 100% (8/8)
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Is PUCKIPUPPY BIKES legit?
PUCKIPUPPY BIKES (www.puckipuppy.com) has a 4.4 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Sports and its reputation is good. 87% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
My Puckipuppy bike performs well right…
My Puckipuppy bike performs well right out of the box. Assembly was easy and the packaging was well thought. Would/will buy from Puckipuppy again.
Quality bikes
Quality bikes. Easy assembly. Many options on styles and function. Many options on accessories. Easy online ordering with fast delivery. So far we have put 47 miles on each the Boxer and Corgi and love them. Very smooth through gears and throttle response with no jerkiness or lag. We lost or the unit was missing a small plastic cap ( about the size of a quarter) that covers a screw on the mirror. It was delivered in three days. Overall experience was five star.
The bicycle arrived very well packed…
The bicycle arrived very well packed with no damage. It was easy to put together, except for the front rim was a little tricky. The bike is very well built, and I really like the quality. I have nicknamed it the beast.
Bicycle is pretty solid
Bicycle is pretty solid. Only gripe I have is that the fenders/mud guards aren't too great. Customer service has been good too. Dog chewed through my power adapter cable within the first 2 weeks I've had the bicycle. I reached out for a replacement and even though my friend hooked me up with ne, Puckipuppy Customer service was pretty quick with he response to replace.
Very good communication
Very good communication, fast delivery, bike arrived in perfect condion
Big Guy riding the GoldenR Pro is a great bike at a reasonable price
A friend of mine told me about the Pucky puppy brand bikes and wished he would have purchased one. I then went to the website and looked at all the variety of dog breed model bikes, and really liked the GoldenR Pro based off the frame size and recommended for big riders. I am 59 years old and 6 Ft 4 inches and 250 lbs. I watched videos on YouTube regarding the GoldenR Pro and it appeared to be a good quality bike that I could ride on the streets and also on the trails through the state park nearby. I ordered the bikes ( I ordered my wife the Boxer ST) and got an email right away and then got tracking numbers for fedex to see where the bike is and give me an estimated delivery date. I believe it took 8-9 days total including weekends to receive the bikes. I love the ease of putting the bike together, and I got all sorts of accessories, including mirrors and water bottle holder, and phone holder that I would have purchased anyway. After fully charging the battery, I took it out for a ride and was very pleased with the power of the rear motor. I flipped the switch for power for front wheel power , in addition to the rear wheel and was shocked at how much power and speed there was. I have taken the bike up two very large, long, steep roads that are in my town and it zoomed up the hills at 15 mph. I had previously ridden a name brand e-bike up it and struggled to make it up going 6mph. I went out to the trails riding through the woods on dirt trails with sharp cornering and banked corners, jumps and drops and I drove the bike like an experienced rider even though I was new to trail riding and going up hills through the woods. I seriously couldn’t get the smile off my face. The bike handles street riding and trail riding both with ease. With the four inch wide tires, I can’t wait to ride it in the snow this winter. I’ve had the bike for about five weeks and have ridden it about 3-4 times a week. I feel like I’ve gained an additional core pursuit of happiness for a semi retired guy. As far as the negatives, there is a bell on the handlebar that is quiet, especially compared to my wife’s bike that I purchased for her which is the Boxer ST. The Boxer ST is a great bike for her because she is 5 ft 6 inches tall and can step right through with ease. The other thing that is more annoying than anything is the kickstand will make noise as it lightly bounces up and down while I’m going over rough terrain bumps and jumps. Being that I’m 6 ft 4, I’m considering getting a longer seat post to extend it maybe an additional two inches. I also am ordering a neck extension that will lift the handlebars an extra couple inches. Once that’s done, the bike will be very comfortable for road riding. Once I get on the trails I’ll lower the seat to its current position so my center of gravity is t too high. Overall for a cost of roughly $1900, I am very happy with the purchase of the GoldenR Pro and give it a 9.5 out of 10. My wife likes her Boxer ST. I haven’t ridden it more than twice but that is a rock solid choice too.
Good bike long battery life with good…
Good bike long battery life with good suspension.
Very impressed with the quality of the…
Very impressed with the quality of the bike, I purchased the boxer st. The assembly was very easy and the instructions were easy to follow. The packaging of the bike was very impressive and sturdy. I own another electric bike that is a supposedly a high end electric bike but for the price and quality that the boxer offers it’s a far better bike!! Would definitely sell my other bike to buy another boxer!!
Terrible Customer Service - False Advertisement - Poor Business practices
I asked for a bike for my birthday. The bike was delivered on June 5th 2026 received on June 12th 2026. I wanted a lightweight motorized e-bike with a throttle and Puckipuppy advertised as having a lightweight e-bike. I am attempting to exchange the bike for an equivalent with a throttle. The descriptions are deceptive and misleading as the one model they advertised as a lightweight e-bike does not possess a throttle. In addition it is the only bike by the manufacturer that does not have a throttle but relies solely on Pedal Assist. This feature is not listed as its only means of motor capability. It mentions a motor and its output but does not mention that is different from every other model because it is the sole one without a throttle for motor capabilities. The side by side comparison suggests that the bike is equivalent to every other bike and it has similar outputs suggesting that it would have similar motor capabilities. They purposefully do not mention these distinctions in order to attract business and then make returning or exchanges difficult. In addition attempts have been made to contact their customer support and escalate to Senior teams but the requests have gone unanswered. The primary point of contact has been a Customer Support Specialist named Van as well as email correspondence with a Customer Support Specialist named Cat. When additional requests were made to communicate with Senior Leadership members no response was received and phone correspondence ended with Van hanging up on me as an additional attempt to clarify the situation was made as well as additional attempts to request to speak with Senior Leadership members. In addition, the bike received has faulty equipment parts that failed within the first attempt at use. Additional support for requesting spare parts was made and ignored as well. Verification of the issues has been sent via communication with the company through email in the form of screenshots, photos, and video records. They are unwilling to assist with any type of exchange because the delivery date was on June 5th. Even though this was a birthday present and was not given to me until June 12th. The exchange was initiated on June 29th, 11 business days after receiving the bike. In addition they have 15 day return window even though the business is closed on the weekends. They should have a 15 business day return window and provide more leniency with returns and exchanges that were gifts.
Reply from PUCKIPUPPY BIKES2026-07-02
Dear David, Thank you for taking the time to share your experience. We're truly sorry to hear that you were disappointed with both the product and the support you received. We understand how frustrating it can be when a bike doesn't meet your expectations, especially when it was intended as a birthday gift. We also regret that you felt your concerns were not addressed in the way you expected. Regarding the product features, we strive to provide accurate specifications for every model so customers can choose the bike that best fits their riding needs. We appreciate your feedback about the product description and comparison page, and we will share your comments with our team as we continually work to improve the clarity of our product information. With respect to exchanges and returns, our team reviews requests based on the terms of our return policy, including the applicable return period. While we understand the bike was presented as a gift after delivery, our policies are calculated from the delivery date. That said, our goal is always to find a fair and reasonable solution whenever possible. We're also sorry to hear about your concerns regarding the parts and your customer service experience. This is not the level of service we aim to provide. If there are any unresolved technical issues or missing follow-up regarding replacement parts, we'd be happy to review them again. Please reply to your existing support email or provide us with your order number so our customer care team can perform another review of your case. We value your feedback and remain committed to resolving your concerns as fairly as possible. Sincerely, Puckipuppy
Great bike
Great bike, awesome pricing, excellent customer service. A customer forever!
Puckipuppy Corgi e-bike
I purchased the Puckipuppy Corgi ebike due to its low center of gravity! Searched different manufacturers and finally settled on the Puckipuppy. I’m 71 years old and will use the ebike to hunt with and ride with my grandsons. I have enjoyed so far!
Not quality and heavy.
Very heavy, half of electric cables i had to unplug to get bike to work. I traveled to beach with it and it started to rain, now bike does not work. We also have an electric townie bike and it has had no issues and it got wet as well but works fine. I would spend more on a much built ebike. I have owned it for 16 months.
Reply from PUCKIPUPPY BIKES2026-06-26
Dear John, Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience. We understand your concerns regarding the bike’s weight and performance. Our e-bikes are built with a reinforced frame and motor system, which can make them feel heavier than traditional bicycles, but they are designed to support stability, durability, and load capacity. Regarding the electrical issue after exposure to rain, while the bike is designed to handle light weather and road splashes, prolonged or heavy rain exposure can sometimes affect electrical components if water enters sensitive areas. We recommend avoiding riding in heavy rain and ensuring all connectors are fully secured and dry after any wet conditions. We’re also happy to help you troubleshoot your current issue to see if there’s a possible recovery or replacement of affected parts. We’re sorry to hear the bike has not met your expectations after 16 months of use. Even outside of the standard warranty period, our support team can still assist with technical guidance and available repair options to help get you back on the road. Please reach out to our customer support with your order details, and we’ll do our best to help. Sincerely, Puckipuppy
I looked at different e bikes for over…
I looked at different e bikes for over a year and settled on the Puckipuppy ST Camo Boxer. I plan on hunting with it and have almost 100 miles on it with no issues at all. The customer service is excellent and the assembly was a breeze. We are now looking at getting the Corgi full suspension for my wife.
After buying a bike
After buying a bike, I was looking at purchasing a second, but pressed wrong button & was charged. When I tried to get a refund, as I wasn’t ready to purchase a 2nd bike. I was informed I had 2 pay a restocking fee, no exceptions.
Reply from PUCKIPUPPY BIKES2026-06-22
Dear Victor, Thank you for your feedback, and we’re sorry for the frustration this situation caused. We understand that accidental purchases can happen, and we regret the inconvenience this order created. After reviewing your request, we would like to clarify that a full restocking fee was not applied in this case. As outlined in our policy, only a 5% card processing fee was deducted to cover non-refundable payment processing costs charged by the payment provider. This fee is standard for refund transactions and is waived if an exchange is selected instead of a refund. We understand this may still feel disappointing, especially when the purchase was not intended, and we truly appreciate your understanding. Your feedback is important, and we will continue working to make our ordering experience clearer and more user-friendly. If you need any further assistance, our support team is always here to help. Sincerely, Puckipuppy
Smooth ride and great battery life
Smooth ride and great battery life. The electronics seat etc is same as my Mokwheel Basalt 2.0 and uses same battery so no relearning when swapping bikes. I do wish the software was same because I cannot control individual PAS speeds and limit them to 20 MPH. I put a handlebar riser on mine (6'4) and make sure the tire diameter is set to 26.5 to get the most accurate MPH display. I would buy again, no question.
The brake line on my bike came on the…
The brake line on my bike came on the wrong side of the fork when u install the front tire it rubs on tire and when I call puck a puppy I get some Asian women that knows nothing about there bikes and tells me I have to do everything by email. How good is there technical support when you can’t even talk to someone Almost anything you buy anymore has person tp person support for there products especially something as complex as an e-bike.
Reply from PUCKIPUPPY BIKES2026-06-16
Dear Lance, Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced. Regarding the brake cable routing, it is possible that the cable may have shifted during shipping or assembly. In most cases, this can be corrected by rerouting the brake line to the proper position. Our technical support team is always available to provide detailed guidance, photos, or video instructions to help resolve the issue quickly. We also understand your concerns about our support channels. While our phone team can assist with general inquiries, technical troubleshooting for e-bikes often requires photos or videos so our technicians can accurately diagnose the issue and provide the correct solution. This is why many technical cases are handled through email, allowing our specialists to review the details thoroughly and maintain a complete service record. We value every customer's feedback and continuously work to improve both our products and customer support experience. If your issue has not yet been resolved, please contact our support team with photos or a short video of the brake line routing, and we will be happy to assist you further. Thank you for giving us the opportunity to make this right. Sincerely, Puckipuppy
Awesome bike!
Great company to work with, excellent customer service. This is a wonderful, Quality bike. Gears are smooth. Brakes are great. I called to get a second battery and Customer Service is on point.!!! I definitely would do business with them again!
Great e-bike and great price
Great e-bike and great price. Really enjoy riding the Puckipuppy Boxer ST.
Recently purchased two bikes
Update: they did send me a replacement battery so I’m updating my review to 4 stars. I’ll be watching closely to see how the batteries hold up over time. Two months after purchase: In general the bikes are nice, sturdy and ride pretty good, however….Purchased two bikes, after a month or so I noticed one of the batteries doesn’t provide the same distance as the other, the charge degrades much more quickly. I’ve contacted the company multiple times, they attempt to make every excuse as to why that may be, they even suggested I purchase another battery! So after spending $2K on bikes, after only having the bikes a month, instead of doing the right thing and replacing the battery under warranty they suggest I buy another battery, ridiculous. This is still on going so we’ll see, but it’s so important when you’re spending money like this to get a reputable brand who is going to stand behind their product.
Reply from PUCKIPUPPY BIKES2026-07-13
Dear Wyatt, Thank you for taking the time to share your feedback. We're glad to hear that you find the bikes sturdy and enjoyable to ride, but we're truly sorry to learn about your concerns regarding the battery performance and the frustration this experience has caused. We would like to clarify that our intention has never been to ask customers to purchase replacement parts when a product may be covered under warranty. Battery range can vary due to factors such as rider weight, terrain, assist level, speed, weather conditions, and tire pressure, which is why our support team may ask a few troubleshooting questions to better understand the situation. However, if the battery is confirmed to have a manufacturing defect, we will absolutely honor our warranty and provide the appropriate solution. Your case is still being actively handled by our support team, and we remain committed to working with you until the issue is resolved. We appreciate your patience throughout this process and sincerely apologize if any of our previous communication gave you a different impression. Customer satisfaction is very important to us, and we stand behind our products. We look forward to resolving this matter for you as quickly as possible and restoring your confidence in our brand. Sincerely, Puckipuppy