PUCKIPUPPY BIKES (www.puckipuppy.com) has a 4.4 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Sports and its reputation is good. 87% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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John simpson · 18 reviews · Experienced 2026-01-26 ·
★★★★★
ALERT
ALERT: You better be a mechanic when the bike brakes because you’re only going to get emails every 3-4 days for a situation that could be solved in 5 minute conversation.
Also, all that tech went into this bike and the light falls off??
Reply from PUCKIPUPPY BIKES2026-01-27
Dear John,
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration you encountered.
We’d like to clarify that our support team responds to most emails within one business day. During peak periods, responses may take two to three business days, but we want to assure customers that we do not ignore messages or leave inquiries unanswered for long periods of time. Clear and continuous communication is something we take seriously.
We understand that some issues may feel like they could be resolved quickly in a live conversation, and we appreciate this feedback. Our email-based support allows our technicians to review details carefully and provide accurate, safe guidance, though we recognize it may not always feel as immediate.
Regarding the light concern, this is not the experience we aim to deliver, and your feedback has been shared with our team for further review.
We truly appreciate honest feedback, as it helps us improve both our products and our customer support experience.
Sincerely,
Puckipuppy
TERRIBLE AND UNSUPPORTED PRODUCT
MADE IN CHINA AND A SIMPLE AND SMALL RUBBER BATTERY CAP HAS TO COME FROM CHINA , NOW IMAGEN???? IM WAITING FOR THAT PART FOR 2 WEEKS AND STILL DONT HAVED IT
They just respond but with the copy and paste massage, same as everyone, what a company , you are
Dealing with a communist controlled country, what do you expect!!!
Reply from PUCKIPUPPY BIKES2026-01-26
Dear Lazaro,
We’re truly sorry to hear about your experience and understand how frustrating it is to be waiting for a small but essential replacement part longer than expected.
Regarding the battery rubber cap, while the part itself is small, certain components do need to be shipped from our manufacturing facility, which can occasionally result in longer transit times due to international logistics and customs processing. That said, we fully understand that this does not make the wait any easier from a customer’s perspective.
Please rest assured that we have not overlooked your case. Our support team is actively tracking the shipment and will continue to follow up to ensure the part is delivered as soon as possible. If there are any further delays, we will work on an appropriate solution to assist you.
We appreciate your patience and the opportunity to address this, and we’re committed to improving both our support response and parts availability going forward.
Sincerely,
Puckipuppy
Great bike, great design, solid quality. We've had our for almost 2 years now and have absolutely no regrets. After doing a lot of research, Puckipuppy was the best choice for quality and price. Their customer service team responded quick with only 1 inquiry I had when installing the bikes. Two years later, I'm happy with my purchase and would recommend them to anyone.
J
Jim · 1 review · Experienced 2026-01-04 ·
★★★★★
Puckipuppy teview
I use my Beagle e bike for mostly rough mountain terrain. It has performed flawlessly. I lost the battery charging port plug while riding. Customer service was easy to work with and exceeded expectations. Would definitely buy another.
We purchased the Puckipuppy electric trike Husky model for our 14-year-old son, and it has been an excellent experience from start to finish. The trike is incredibly stable, which gave us peace of mind right away, and it’s easy for him to ride and control. He absolutely loves it and rides it every chance he gets.
The build quality feels solid and well thought out, and the stability makes it perfect for a younger rider who still wants something fun and capable. Another big plus was the warranty process—when we had a question, the claim was handled smoothly and without hassle. Customer support was responsive and helpful, which really shows the company stands behind their product.
Overall, the Husky has been a fantastic purchase. Safe, stable, fun, and backed by great support—highly recommended!
E
Eric Mostoller · 1 review · Experienced 2025-11-02 ·
★★★★★
Good power and a very comfortable ride
Good power and a very comfortable ride. Fat tire + dual suspension make off road riding comfortable. I am grateful for the large “grannie” seat for longer rides. Battery lasts me about 60 minutes of a riding at medium peddle assist. Great bike for the price with great accessories added.
