About Quicken Loans
Data updated- Website
- www.quickenloans.com
- Category
- Money & Insurance
- Location
- United States · Playa Vista
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 74% (26/35)
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Is Quicken Loans legit?
Quicken Loans (www.quickenloans.com) has a 4.1 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 76% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 74% of negative reviews. Last updated 2026-08-10.
What people say
Misleading for yourself not customer
Bad service
Reply from Quicken Loans2026-05-13
Hi Darnell! Quicken Loans serves as a platform to help inform and connect our clients with lenders who meet their various needs. We invite you to come check out our website at www.quickenloans.com. Whether you're looking to get connected with a lender, or to learn more about different loan options, we're happy to help. Once you've had a chance to get acquainted with us, please provide us with an updated rating based on that experience.
Easy application process. Timely collection of documents and assist where needed
Easy application process
Apply for a new heloc after 2 weeks of…
Apply for a new heloc after 2 weeks of turning in info requested like estimated income for 2026 "80k" home value "410k" credit score "832" I was told because of previous years 2024 income and not being on the new job long enough "5 months" I didn't qualified at this time so the broker quickly sent my info over to another company who took my information verify my information and quickly approved my application for my 90k heloc which I'm paying off the quicken loan balance of 43k I have never been turn down for a loan until by you 2 wks ago my family will never do business again with you you need to investigate the underwriters who loss you a client that should of been approved !
Reply from Quicken Loans2026-04-29
Hi Thomas & Victoria! Thank you for reaching out. I am sorry you had a poor experience with one of our providers. As of 2021, Quicken Loans is an online information resource. All loans or financial transactions occurring after then, are serviced by Rocket Mortgage. If you need further assistance, feel free to reach out to Rocket Mortgage’s support team. They’ll be happy to help with any additional questions you may have. Today, Quicken Loans serves as a platform to help inform and connect our clients with lenders who meet their various needs.
4259
Very satisfechos
Caring and Honesty
Quality work.
The calls are never ending!!
The calls are never ending, my information has been given to EVERY lender under the sun.. how do I get these endless calls to STOP!! I am not interested, please stop the harassment!!
Reply from Quicken Loans2026-04-29
Hey Paul. We're sorry to hear you are having an unwanted experience. Quicken Loans works hard to match our clients with financial providers for each situation a client may be facing. Our records show that you completed this process requesting to be contacted by our provider network. Our hope is that when these providers contact you, you're able to get the most information possible to find the best financial product and company for you. That said, we'd be happy to remove you from Quicken Loans communication. If you would like to proceed with this, please send us an email to [email protected] with your phone number and/or email address, and we can take care of this request. Thank you!
I have wat y want
Good service
They took the time to go over everything
Everything is going well
Austin was super nice n patient…
Austin was super nice n patient explained everything so we could understand it
Good working with people that know what…
Good working with people that know what they are doing great work
JODY IS VERY PROFESSIONAL AND HELPFUL…
JODY IS VERY PROFESSIONAL AND HELPFUL WE REALLY APPRECIATE HIM
All went smooth
All went smooth. No surprises Very professional and helped me through the on line process if I could I would give them six stars.
just flat good
Misleading application process.
I applied for a loan with this company and was not approved, despite having a credit score around 720. That alone isn’t the issue—what’s frustrating is how the process is presented. The way they advertise and guide you through the application feels misleading, giving the impression you’re likely to qualify without clearly explaining the real criteria upfront. Information from representatives was inconsistent, and it felt like the goal was simply to get me to apply rather than provide transparent, honest expectations. If you’re considering applying, make sure you fully understand the terms and don’t rely on initial promises or assumptions. Based on my experience, the process lacks transparency and clear communication.
They told me no when 4 other companies…
They told me no when 4 other companies told me yes. I only checked with them because I had a mortgage with them years ago. Not sure what they saw that other companies didnt. At the end of the day, I got the money from the equity in my home from Mutual of Omaha. Go there.
Reply from Quicken Loans2026-04-29
Hi Fred! Thank you for reaching out. I am sorry you had a poor experience with one of our providers. As of 2021, Quicken Loans is an online information resource. All loans or financial transactions occurring after then, are serviced by Rocket Mortgage. Today, Quicken Loans serves as a platform to help inform and connect our clients with lenders who meet their various needs. If you’re looking to get connected with a lender, or to learn more about different loan options, come visit us at www.quickenloans.com.
You give people the hopes of a loan…
You give people the hopes of a loan then destroy it your of no help even though you brag about helping people
Reply from Quicken Loans2026-05-13
Hi Michael! Thank you for reaching out. We are sorry for the inconvenience. It is possible that there were no lenders available to match with at the time you completed the form. This can happen occasionally based on credit profile and/or state criteria. You may be able to find additional options via our marketplace at marketplace.quickenloans.com.
poor interest rate knowledge
looking for a crisp response on your best interest rate. too complicated and you are NOT competitive in the marketplace
Reply from Quicken Loans2026-05-13
Hi Steve! Quicken Loans serves as a platform to help inform and connect our clients with lenders who meet their various needs. We invite you to come check out our website at www.quickenloans.com. Whether you're looking to get connected with a lender, or to learn more about different loan options, we're happy to help. Once you've had a chance to get acquainted with us, please provide us with an updated rating based on that experience.
It was difficult providing some of the…
It was difficult providing some of the information that was needed.