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Shopping & Fashion

Rakuten (USA)

201 reviews

4.1201 reviews
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About Rakuten (USA)

Data updated
Website
www.rakuten.com
Category
Shopping & Fashion
Location
United States · San Mateo
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
32% (12/38)
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Is Rakuten (USA) legit?

Rakuten (USA) (www.rakuten.com) has a 4.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 79% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 32% of negative reviews. Last updated 2026-08-10.

What people say

A
Ashley · 2 reviews · Verified · Experienced 2026-04-01 ·

Obsessed with Rakuten and have referred…

Obsessed with Rakuten and have referred tons of friends and family.

S
Stephanie Murphy · 2 reviews · Verified · Experienced 2026-04-26 ·

Love this company and love the rebates…

Love this company and love the rebates even more!! I highly recommend joining their program and taking advantage of the cash back!

A
Anita Escolero · 4 reviews · Verified · Experienced 2026-04-24 ·

reliable & fun

reliable & fun! I didn't think shopping could be anymore exciting! but, with Rakuten... Yes, it is!

T
Theodore · 2 reviews · Verified · Experienced 2026-04-24 ·

I use this most of the time

Using Rakuten is easy and the checks automatically come to me. I have had a couple of times where the plug in got deactivated and I didn't get credit for the purchase. Today it worked fine.

M
M Jones · 5 reviews · Verified · Experienced 2026-04-25 ·

I love this service

I love this service. I used to get cash back in the form of checks just for doing my everyday shopping wich has been going on for years, but now with their direct deposit feature, I get my money faster. And all I do is shop. What a great service. Keep up the great work!!!

B
Barbara Bazil · 3 reviews · Verified · Experienced 2026-04-23 ·

Parisa Wang’s bags are lovely creations…

Parisa Wang’s bags are lovely creations and somewhat still affordable. I now own the Grace in suede and this new lovely Summer bag in straw/ black leather. This bag is not too big and not too small. It allows all essentials! I appreciate the quality and sale price. The packaging is thoughtful!

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Marcia Ellis · 2 reviews · Verified · Experienced 2026-04-21 ·

Rakuten is so easy

Rakuten is so easy, and saving money for purchases is great

R
Richard Thibault · 4 reviews · Verified · Experienced 2026-01-19 ·

So far

So far, the promised money-back program has paid off.

Great customer service!

I'm fairly new at using Rakuten but really like the idea of cash back on purchases from so many stores. I'm so used to just going online & buying what I need, I forget to check their huge list of businesses they work with before making a purchase. Yesterday I did just that by mistake, made a large purchase from a dog food company online (directly from that company) Hours later, I wondered if they were on Rakuten's list & yep, they are. I wrote customer service & heard back from them the same day. They couldn't find my order online but requested a copy from me, which I sent. Today, their customer service notified me that they would post the cash back for my purchase even though I hadn't thought to check into it before making the purchase. Very nice rep, fast & friendly service and today the cash back is posted on my account. Woohoo! Thank you Rakuten!

L
Lisa D · 2 reviews · Verified · Experienced 2026-04-14 ·

Does what it promises

M
Marge Peck · 4 reviews · Verified · Experienced 2026-04-10 ·

I love RAKUTEN

I love RAKUTEN! Imagine getting a check just because you purchased something you wanted and it is a company working wiht Rakuten!!! Love when Rakuten pops up when I am making a purchase to activate and they will send me a percentage of my purchase because they are partners with the company I am purchasing from! SWEET!

E
EG · 2 reviews · Verified · Experienced 2026-03-21 ·

Great customer service

Great customer service. Easy money back. Used them for years without any issues. Only snag I ever had they remedied immediately.

M
Murugan Ranganathan · 11 reviews · Verified · Experienced 2026-04-07 ·

High cash-back rates and an easy-to-use…

High cash-back rates and an easy-to-use extension.

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Lsnconnolly · 3 reviews · Verified · Experienced 2026-04-07 ·

Money Back for My Purchases

Getting money returned from my numerous purchases.

L
Laura Mulligan · 16 reviews · Verified · Experienced 2026-04-06 ·

I have been with Rakuten since they…

I have been with Rakuten since they began. Everyone said I was being suckered into something etc. , etc., but now they all use Rakuten too !!

S
Sonja · 5 reviews · Verified · Experienced 2026-01-01 ·

Not problematic

Rebate received as expected and processed smoothly. Everything was timely without the need for follow ups. Thank you

F
Fritziemom · 7 reviews · Verified · Experienced 2026-04-05 ·

I love Rakuten when i remember to use…

I love Rakuten when i remember to use it never an issue with getting reimbursement

B
Bakkers Ink · 14 reviews · Verified · Experienced 2025-12-05 ·

Rakuren.com (USA) hasn't given me any…

Rakuren.com (USA) hasn't given me any issues so far – not even before the name change! And they've always given the correct cash back on time, which is great. I can't say anything about reaching out to them because I haven't needed to.

K
Karen Phelan · 5 reviews · Verified · Experienced 2026-01-21 ·

Love getting the checks in the mail