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Shopping & Fashion

Rakuten (USA)

201 reviews

4.1201 reviews
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About Rakuten (USA)

Data updated
Website
www.rakuten.com
Category
Shopping & Fashion
Location
United States · San Mateo
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
32% (12/38)
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Is Rakuten (USA) legit?

Rakuten (USA) (www.rakuten.com) has a 4.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 79% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 32% of negative reviews. Last updated 2026-08-10.

What people say

L
Linda · 2 reviews · Verified · Experienced 2026-03-04 ·

Cash Back Rewards!

Rakuten always provides ways to receive cash back. I like receiving notifications when cash back has been processed.

C
Customer · 5 reviews · Verified · Experienced 2026-03-01 ·

It's hard to imagine that they keep so…

It's hard to imagine that they keep so many up to date - but I get their checks on time! My last one was for $68!

S
Sky · 3 reviews · Verified · Experienced 2026-03-01 ·

It's great to get cash back!

It's great to get cash back for most of my online shopping. I'm also alerted of coupons for specific stores while I'm checking out.

K
Kristine Oswald · 2 reviews · Verified · Experienced 2026-03-01 ·

I love it that Rakuten reminds me when…

I love it that Rakuten reminds me when I am shopping online to let them know! I got a big fat check this year just for shopping online for stuff I would have gotten anyway! Thank you!

K
Kathryn Rovinski · 3 reviews · Verified · Experienced 2025-03-05 ·

Want free money? Use Rakuten!

I've used the Rakuten app for several years and love it. I do 99% of my shopping online so using the Rakuten app is a no brainer. I get paid quarterly just for buying things online. Who can argue with that?

G
GaGirl · 5 reviews · Verified · Experienced 2026-02-27 ·

Great return percentages!

C
Cheryl Petrillo · 7 reviews · Verified · Experienced 2026-02-26 ·

GREAT TO SHOP & GET FREE MONEY!

Fun shopping and getting money back. I love Rakuten, Simple way to pay to shop!

C
Carolyn Honesty · 11 reviews · Verified · Experienced 2026-02-20 ·

Fun to receive a surprise check

I love the feeling of getting my little check in Mail for purchases I need in my life..It is such a bonus.

J
Janie Christie Heniford · 3 reviews · Verified · Experienced 2026-02-25 ·

payments received as advertised

payments received as advertised, a great app

K
Kemo Gomoro · 4 reviews · Verified · Experienced 2026-02-25 ·

Rewards

Great rewards and products

C
Carol Ann Johnson · 8 reviews · Verified · Experienced 2026-02-02 ·

The money back just for using the…

The money back just for using the website

R
Raj Gopisetty · 4 reviews · Experienced 2026-02-02 ·

Rakuten blocked my account and…

Rakuten blocked my account and suspended it just before it has to give me my cashback. I did major holiday purchases using the website and they have suspended my account and didn't give my cashback. There are other more trustworthy websites to use.

A
AMass · 7 reviews · Verified · Experienced 2025-12-12 ·

Save that scratch

I don’t shop without checking Rakuten first. I love the discounts they check for and the additional % back!

S
Sunrise33 · 9 reviews · Verified · Experienced 2026-02-20 ·

Wonderful company

I've used this company since they were ebates . Always been a nice surprise to get an extra couple of bucks quarterly. I always use this app when online shopping for the rebate and it will enter coupon codes if they're available . I always always use this app when shopping it's a win win

M
Missy Gilbarg · 2 reviews · Verified · Experienced 2026-02-16 ·

I love Rakuten

I love Rakuten! Sometimes my big fat checks are big and fat, sometimes they’re a little leaner but I always get excited when they arrive. There are so many store and sites I can shop at through Rakuten and the process is effortless. Admittedly, sometimes I forget to shop through the app and I’m kicking myself when I realize I left money on the table by not doing it! But I’m getting better. I’ve been using Rakuten for a few years now and encourage everyone to use it!

K
Kimberly Saulter Arrington · 6 reviews · Verified · Experienced 2025-11-11 ·

Cash back bonuses!

I love my cash back bonuses!

D
DS · 1 review · Experienced 2026-02-05 ·

My account got suspended without an explanation

My account got suspended after my first confirmed cashback and before the payout. customer service is not willing to help and are not answering my questions.

K
Kyle · 1 review · Verified · Experienced 2026-02-18 ·

As long as I remember to use it

As long as I remember to use it, Rakuten saves me money at sites I order from regularly.

S
Sample Nku · 1 review · Experienced 2026-02-01 ·

never got my money back

Tried multiple times, never got my money back. They closed my account before the payout day. Customer service was very slow at start and completely ignoring me now.

M
Mrs. Frear · 3 reviews · Verified · Experienced 2026-02-17 ·

Actual cash back!

Super easy to add the extension on your browser or app on your phone. It's like throwing money away to NOT use this service if you ever shop online. As of today (Feb. 18, 2026) I've earned over$1,300 back (since I signed up a few years ago)