Raymour & Flanigan

Ordering on website was easy and…

Ordering on website was easy and convenient.

Everything that could go wrong went…

Everything that could go wrong went wrong, except for a good in-store experience. I took a day off from work. Waited for my delivery. It was canceled last minute due to missing parts. Received a bed that was falling apart, poorly put together squeaking. The replacement had a big gouge in it, and you could cut your finger on it. I was supposed to receive my nightstand, but that didn’t happen with the first few orders when I finally received it. It had multiple scratches. I will never order from the store again and I’m still waiting for a technician to set up a service appointment to fix the damage furniture that I received. If there is a quality control inspection of furniture before it is delivered it is not working well there is no excuse for shipping this type of material with poor quality and scratches and damage.

Great customer service

Made my purchase easy. Sales person was very helpful and very patient. Prices good.

Only one rug of the two I bought and…

Only one rug of the two I bought and paid for in May has been delivered. I have called your customer service multiple times and gotten no good response. In fact, this rug wouldn’t have even been sent to me how I not called and complained. I keep being told that they will get back to me and no one has gotten back to me. I’m about ready to call the Better Business Bureau.

Kevin is great to work with

Kevin is great to work with Asset to your company Phil

What a pleasure dealing with Leah

What a pleasure dealing with Leah, she was patient, knowledgeable and professional! She helped me choose a buffet cabinet that was just right for my home. I’ll be shopping there again! (White Marsh location in Maryland).

Steven Smith was informative and…

Steven Smith was informative and friendly without being pushy about sales. He was great and very helpful without being a past purchase I had made!

No sales pressure

Salesman was respectful and no pressure

Very easy

Very easy , the customer service reps were pleasant and very helpful.

Very easy to just text with someone…

Very easy to just text with someone answered all my questions and put my mind at ease

Bed broke in under 30 days

Excellent customer service

Have purchased from you before.

Have purchased from you before. I like what I got and trust that the new piece will do just fine.

Driver was professional and they…

Driver was professional and they delivered quickly.

Great service

The mobile site on Brave browser kept…

The mobile site on Brave browser kept switching back and forth from the filter options like color and size etc. It would pop out from the left then random minimize itself, making navigation annoying.

Mark was so helpful and very friendly…

Mark was so helpful and very friendly with my mom and granddaughter. I told him I would be back again looking for a coffee table.

Paul was a pleasure to deal with

Paul was a pleasure to deal with. Highly recommend to shoppers. Very helpful

Only one speaker on the sofa works and…

Only one speaker on the sofa works and we have now tried to contact R&F and were told we would get a call back withing 72 hours well that was last Wednesday. I am sure our payment will be needed asap but there is no urgency on R&F part to fix our product

My great service

My service from ordering my item to customer service and delivery was excellent. Hillary Hess did a great job of checking up to make sure my dresser got delivered safely. The diverly person was very nice and polite. Thank you all for your great service.