Is ResumeBuilder.com - Create Your Professional Resume legit?
ResumeBuilder.com - Create Your Professional Resume (www.resumebuilder.com) has a 4.1 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Education & Training and its reputation is good. 78% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
Very helpful but be sure to double check everything. I wish you could easily view the entire resume / cover letter and make changes, instead of one section at a time and the system automatically checked that I still worked for a company that I haven't worked at in 11 years.
Reply from ResumeBuilder.com - Create Your Professional Resume2026-06-04
Hello,
Thank you for your positive review. We are glad to know that you found our platform very helpful, but we sincerely apologize for the formatting and system issues you encountered while building your documents. This is certainly not the level of experience we strive to provide.
We completely understand how frustrating it can be to navigate through one section at a time instead of being able to easily view and edit the entire resume or cover letter at once. Furthermore, we regret the inconvenience caused by the system automatically checking a past employment status incorrectly. Your feedback is incredibly valuable, and we are sharing it directly with our product team to improve the editing flow and ensure our automated checks are more accurate. We truly appreciate you taking the time to share your thoughts, as they help us provide a better experience for everyone.
Best regards,
ResumeBuilder Customer Service Team.
Main highlight of the app is its ease of use. We are spoilt by the choice it offers too. I felt very satisfied with the final outcome.
Reply from ResumeBuilder.com - Create Your Professional Resume2026-05-27
Hello,
Thank you for your wonderful feedback. We are delighted to know that you found the platform easy to use and enjoyed the variety of options available. It’s great to know that you were very satisfied with the final result of your resume. We truly appreciate your support and review.
Warm regards,
ResumeBuilder Support Team.
M
MN · 3 reviews · Experienced 2026-05-24 ·
★★★★★
This website advertises as free but it is not
This website advertises as free, but after you finish the process, you can not download the resume unless you agree to a 14 day trial for $2.99. This is not a lot, but in order to cancel you must email, or risk being charged for $24.00/month for a subscription.
Reply from ResumeBuilder.com - Create Your Professional Resume2026-05-25
Hello,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience experienced. We understand your concerns and would like to provide some clarification.
At Resume Builder, transparency is very important to us. For added clarity, we have a dedicated page that outlines all current plans and pricing: https://www.resumebuilder.com/pricing/. We encourage users to review this page to choose the option that best fits their needs.
Our platform offers two types of access: basic access and premium access. Users are able to create and edit resumes for free using our builder. The basic version also allows the download of a plain text resume. Premium features, including downloading, printing, or emailing resumes using our professional templates, are available through a paid subscription option.
The initial payment activates a 14-day full access period, which includes access to all premium features. Unless the subscription is canceled during that timeframe, it automatically renews into a monthly subscription to maintain uninterrupted access. Details regarding billing, automatic renewal, and cancellation are provided during the registration and checkout process, as well as within the terms and conditions and confirmation email sent after purchase.
We understand the importance of transparency regarding subscription services and appreciate feedback like yours, as it helps us continue improving the user experience and communication throughout the platform.
If you have any additional questions or need assistance with your account, please do not hesitate to contact our support team at [email protected].
Best regards,
Customer Service Team.
Please do not save my credit card details. Also, provide an option to delete the saved credit card details without requiring the addition of another payment method.
Reply from ResumeBuilder.com - Create Your Professional Resume2026-05-27
Hello,
Thank you for sharing your feedback with us. We sincerely apologize for any frustration or inconvenience you may have experienced with the platform.
Please rest assured that we take the security and privacy of our users’ personal and payment information very seriously. All payment details are handled and stored using secure processes designed to protect customer data and comply with applicable privacy standards.
Users have the option to manage and remove saved payment methods directly through the platform, or they may contact our support team for assistance. Please note that if an active subscription remains on the account, the system may require at least one valid payment method to stay associated with the subscription. However, once the subscription has been canceled, all saved cards and payment methods can be removed from the account.
If you would like assistance reviewing or updating your payment settings, please feel free to contact our support team at [email protected]. We will be glad to help.
Best regards,
Customer Service Team.
Reply from ResumeBuilder.com - Create Your Professional Resume2026-05-26
Hello,
Thank you for your feedback. We sincerely apologize for any confusion or frustration you may have experienced with our website. We appreciate you sharing your experience, as comments like yours help us identify ways to improve and simplify the user experience.
Kind regards,
ResumeBuilder Support Team.
Making resumes and editing is very easy with this tool, however more templates shuld be added specially for dual coloumn formates
Reply from ResumeBuilder.com - Create Your Professional Resume2026-05-20
Hello,
Thank you for your thoughtful feedback. We are delighted to see that you found creating and editing resumes easy with our platform. We also appreciate your suggestion regarding additional templates, especially dual-column formats, as feedback like yours helps us continue improving and expanding our template options.
Kind regards,
ResumeBuilder Team.
T
Test User · 1 review · Experienced 2026-05-18 ·
★★★★★
Decent tool, dishonest pricing
Tool was intuitive and fairly well put together. Some frustrations with copying and pasting. Main problem is the misleading price advertisement. The website as "free" posted all over it, but you have to pay to actually download the resume that you put together. Very dishonest.
Reply from ResumeBuilder.com - Create Your Professional Resume2026-05-19
Hello,
Thank you for taking the time to share your feedback. We appreciate your comments about the usability and design of the tool, and we’re also sorry to know about the frustrations you may have experienced.
We understand your concerns regarding the distinction between our free and paid features, and we would like to provide some clarification. Our platform offers both basic access and full access options. Users can create and edit resumes for free using the builder, while premium features, including downloading, printing, or emailing resumes using our professional templates, are available through a paid subscription plan.
The subscription details, billing terms, and renewal information are presented during the registration and checkout process, as well as within the terms and conditions and confirmation email. However, we recognize that pricing and feature access should always be communicated as clearly as possible, and feedback like yours helps us continue improving transparency and the overall user experience.
We truly value your input and remain committed to enhancing both our platform and customer experience. If you have any additional questions or concerns, please feel free to contact our support team at [email protected] for further assistance.
Best regards,
Customer Service Team.
K
Keith Clare · 1 review · Experienced 2026-05-19 ·
★★★★★
I had a well thought out process and…
I had a well thought out process and was very easy to follow.
Reply from ResumeBuilder.com - Create Your Professional Resume2026-05-20
Hello,
Thank you for your feedback. We are glad to see that you found the process well thought out and easy to follow. We truly appreciate you taking the time to share your experience with us.
Kind regards,
ResumeBuilder Team.
S
Stephanie S · 2 reviews · Experienced 2026-05-15 ·
★★★★★
Title
Very easy to use
Reply from ResumeBuilder.com - Create Your Professional Resume2026-05-19
Hello,
Thank you for your feedback. We are delighted to know that you found the platform very easy to use. We truly appreciate your support and review.
Warm regards,
ResumeBuilder Team.
It was around $3 to be able to download the resume created, not too bad for those who don’t have Adobe at home and just need to get the information formatted nicely. Probably not necessary to keep the entire subscription if all you need is a one time edit for the foreseeable future. Only flaw was that the site did not allow any dashes or spaces to be entered for the phone number. Would have looked more neat if we could separate the numbers.
Reply from ResumeBuilder.com - Create Your Professional Resume2026-05-19
Hello,
Thank you for your detailed feedback. We are glad to see that you found the platform useful and reasonably priced for creating and downloading a professionally formatted resume. We also appreciate your suggestion regarding phone number formatting, as feedback like yours helps us identify opportunities to improve the editing experience and overall presentation options.
Kind regards,
ResumeBuilder Team.
This resume builder was so helpful and made my original resume 10x better
Reply from ResumeBuilder.com - Create Your Professional Resume2026-05-17
Hello,
We appreciate you for dedicating your time to leave us a feedback and a five-star rating! It's wonderful to know that ResumeBuilder has contributed in enhancing your professional resume. Your words motivate our team to continue providing valuable tools for job seekers.
Warm wishes,
ResumeBuilder Support Team.
T
Toni · 2 reviews · Verified · Experienced 2026-05-15 ·
★★★★★
Amazing very easy to use
Reply from ResumeBuilder.com - Create Your Professional Resume2026-05-15
Hello,
We are truly grateful for your kind words and are delighted to hear about your experience. It is a pleasure to know that you found our platform amazing and easy to use, as we strive to provide intuitive tools that simplify your professional journey.
Best regards,
ResumeBuilder Customer Support Team.
D
Diyae obi · 2 reviews · Experienced 2026-05-06 ·
★★★★★
Has anyone been charged twice ?
Has anyone been charged twice ?
I got charged twice then asked them to fix it or help me getting my money back they said they can't since they don't see a second charge from their side. Then i asked for a refund anyways...
They basically didn't lose anything since they charged me TWICE so technically they still have the subscription paid
Reply from ResumeBuilder.com - Create Your Professional Resume2026-05-15
Hello,
We are genuinely sorry for any confusion and frustration you’ve experienced. We want to take this opportunity to offer further clarification.
Our platform is designed to offer users full access to all features during a 14-day paid trial period. If the trial is not canceled within this timeframe, it transitions into a paid monthly subscription in order to maintain uninterrupted access. This information is provided throughout the registration process, including at the time of payment, within the terms and conditions, and in the confirmation email sent after the initial purchase. This email outlines key details such as the subscription terms, billing frequency, and cancellation process, with the intention of maintaining transparency. We understand and recognize the importance of clarity at all stages of the customer experience, and we remain committed to providing dedicated assistance.
We apologize for any misunderstanding. If you’d like assistance with billing or plan options, please feel free to reach out to our support team at [email protected]. We’re here to help and truly appreciate your input, as it helps us improve for all users.
Best regards,
ResumeBuilder Customer Support Team.
Reply from ResumeBuilder.com - Create Your Professional Resume2026-05-12
Hello,
Thank you for sharing your feedback. We’re glad to know that you were satisfied with the help and service provided. It’s always encouraging to receive positive comments about the support experience.
Best wishes,
ResumeBuilder Customer Service Team.
B
Barbara A Manser · 1 review · Verified · Experienced 2026-05-09 ·
★★★★★
Roy went about and beyond to get things…
Roy went about and beyond to get things straightened out for me because I had so many issues that I wasn’t going to have an account with your company. He was very helpful and patient.
Reply from ResumeBuilder.com - Create Your Professional Resume2026-05-12
Hello,
Thank you for sharing your experience. We’re pleased to know that Roy provided helpful and patient support while assisting you with your concerns. It’s especially encouraging to hear that the assistance you received helped improve your experience and resolve the issues you encountered.
Best wishes,
ResumeBuilder Customer Service Team.
Creating my own resume was frustrating, but with Resume Builder, I was able to effortlessly create a professional resume. I supplied the information, and AI did the rest. I did find it difficult to edit, as I was not directed to the mistakes.
Reply from ResumeBuilder.com - Create Your Professional Resume2026-05-05
Hello,
Thank you very much for your feedback and for sharing your experience. We’re glad to know that our service helped you create a professional resume more easily and that you found the AI assistance useful.
At the same time, we’re sorry to know that you experienced frustration during the editing process and that it was not clear where improvements were needed. This is not the level of experience we strive to provide, and we understand how important clear guidance is when reviewing and refining your document.
Your feedback is very valuable and will be shared with our team as we continue working to improve the editing experience and make it more intuitive and user-friendly.
Kind regards,
ResumeBuilder Customer Service Team.
g
grant wass · 9 reviews · Experienced 2026-05-03 ·
★★★★★
This experience was just fantastic!
This experience was just fantastic!! Easy and fun.
Reply from ResumeBuilder.com - Create Your Professional Resume2026-05-05
Hello,
Thank you for sharing your experience. We’re glad to know that you found the platform easy to use and enjoyable throughout the process of creating your CV. We appreciate your feedback and are pleased the experience met your expectations.
Warm regards,
ResumeBuilder Customer Service Team.
Website was great but just don't like the fact that the website charges $2.25 just for a free trail.
Reply from ResumeBuilder.com - Create Your Professional Resume2026-05-05
Hello,
We sincerely apologize for any confusion or dissatisfaction you experienced. We’re glad to know that you found the website overall great, but we understand your concern regarding the initial charge for the trial.
Our platform offers two types of access. The basic access allows users to explore the builder and create documents at no cost, although it only includes limited features and does not allow full downloads or premium templates.
We also offer a full access option, which includes a small initial fee that grants access to all premium features, including downloading, printing, and using professionally designed templates. This access is provided for a 14-day trial period, after which it automatically renews into a monthly subscription unless cancelled within that time.
We understand your concern regarding the trial fee and appreciate your feedback, as it helps us continue improving clarity and user experience.
Best regards,
ResumeBuilder Customer Service Team.
Reply from ResumeBuilder.com - Create Your Professional Resume2026-05-01
Hello,
Thank you for your feedback. We’re glad to see that you found the platform very simple to follow. Your comments are greatly appreciated and motivate our team to keep improving the experience.
Kind regards,
The Resumebuilder Team
I got great feedback on several interviews from the employer and were already excited to meet me.
I would've auto renewed but renewal was significantly higher then my original fee.
Reply from ResumeBuilder.com - Create Your Professional Resume2026-04-24
Hello,
Thank you for your feedback. We’re thrilled to see that you received great responses from employers and that your CV helped create such a strong first impression, that’s exactly what we aim for. We also appreciate your honest comment regarding the renewal pricing. Your input is very valuable and helps us improve the overall experience.
Warm regards,
The Resumebuilder Team.