RHINOSHIELD USA (www.rhinoshield.io) has a 4.7 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 64 of them were added in the last 12 months. Last updated 2026-08-10.
Kol was super helpful and patient in answering all my questions.
Hi, Glad to hear that you have had a great experience with our customer support team. We appreciate the feedback. Best Regards, Team RHINOSHIELD
Great system!Amazing stuff!Thank you for service.
Hi, We appreciate the feedback! Glad to hear that you have a great experience. Best Regards, Team RHINOSHIELD
Took care of the issue right away. Didn't require multiple follow-ups or excuses.
Hi, Glad to hear that you are able to find a quick resolution. We appreciate the feedback. Best Regards, Team RHINOSHIELD
asked for my case warranty as it has scratches/ dents and out of johnathan's goodwill he decided to send me another case, just had to pay for the shipping fee. really grateful and commendable
Hi, We are glad to hear about your experience. Your feedback is valuable for our growth. Best Regards, Team RHINOSHIELD
I sent back one of their cases, and never got any refund, sent several emails and never even got an answer.
Hi, We appreciate the feedback. From our checking, the email has been replied to recently. Due to the local holiday, it will take extra time to receive a reply. However, please rest assured that we will help you until the order is refunded. In the meantime, you are welcome to check your email to proceed with the resolution. Best Regards, Team RHINOSHIELD
Hi, Glad to hear that you enjoy the products. We appreciate the positive feedback. Best Regards, Team RHINOSHIELD
Polite, fast and professional.
Hi, We appreciate you taking the time to share your positive experience with our services; we are so glad to hear it! Best Regards, Team RHINOSHIELD
Fantastic products, best I ever used.
Hi, We're happy to hear that you enjoyed our products so much; we appreciate your positive feedback! Best Regards, Team RHINOSHIELD
Phone cases have this weird market where suppliers seem to think that durable has to equal masculine design. Rhinoshield was the only option I found that I could have a case that I actually like the look of that is also durable. I loved that I could customise the case so much. My only minor complaint is that the art in the design studio was difficult to search/navigate via mobile. My case was sent and arrived really quickly. I love the look and feel of it. It’s definitely the most durable feeling case I’ve had - though I haven’t dropped it yet so can’t comment on that experience.
Hi, We are glad to hear that you like the product. We will definitely look into the website optimization for ease of use. Best Regards, Team RHINOSHIELD
The person who helped me was very helpful and tried to give me the best information possible. We need more employees like him. I'm very happy with the help they provide.
Hi, Glad to hear that. We hope you can enjoy the products as soon as possible. Best Regards, Team RHINOSHIELD
• Shipping label was created 3/5 = “Part of fulfillment preparation” = Can NOT cancel order in a timely manner??? "March 5 - Order placed and shipping label created as part of fulfillment preparation” • Warehouse processing and prepared for shipment = “Part of fulfillment preparation” = Can NOT cancel order the next day in 24 hours??? “March 6 – Order moved to warehouse processing and prepared for shipment (In this stage the courier has already handle the parcel)” • USPS involvement? Contacted USPS March 11 after creating an account with them to ask status - They confirmed they did not received my order yet??? Per Luna of RHINOSHIELD: "By the time the ticket was reviewed, the package had already been dispatched and was no longer within our system" Thankfully with Google AI: Since the package status has does not change for more than 3–5 days (or 7+ days during busy seasons), it is advisable to contact the seller to confirm it was dropped off Since there is no telephone number to contact and follow-through, I open another ticket asking for the real status -- At this time, I lost all respect for this company and advise others to be aware when placing an other (i.e. It will be a challenge to cancel and/or communicate with customer service)
Hi, First, thank you for outlining your timeline so meticulously. We completely understand your frustration. Looking at the tracking and seeing that USPS hasn’t scanned the package, while simultaneously being told by our team that we cannot cancel the order, feels contradictory. We want to step away from our standard policy responses and explain exactly what happened on the warehouse floor so you have the full picture. Here is why your order could not be stopped, despite USPS not showing a physical receipt: Palletization and Fulfillment Speed: When your label was created on March 5, and the order moved to processing on March 6, your specific package was picked, packed, and placed inside a large, sealed freight container alongside thousands of other outgoing orders. The Point of No Return: Once a package is loaded into these bulk containers and queued on our loading dock for USPS, we physically cannot locate and extract a single parcel without unpacking entire pallets and halting the daily shipments for all other customers. We assure you this is not a "money grab" tactic to prevent cancellations, but a strict limitation of large-scale logistics. The USPS Scanning Gap: When USPS picks up these bulk containers, they do not scan individual packages at our dock. They scan a master manifest. Your individual tracking number will not show an "Acceptance" scan until it reaches a regional USPS sorting hub and is physically unpacked from that larger container. This is why USPS phone representatives told you they didn't have it. Their individual tracking system hadn't updated yet, even though the physical item had left our control. We understand that it has been a challenge for you with the cancellation, and if you no longer wish to have the order, you could return the order for a refund. Best Regards, Team RHINOSHIELD
Hi, We are glad to hear that your issue is fixed. We hope you continue to enjoy the product and services. Best Regards, Team RHINOSHIELD
Great products and an outstanding customer care
Hi, We appreciate the feedback. We hope you may continue to enjoy our products and services. Best Regards, Team RHINOSHIELD
The support was excellent, and I really appreciate how kind and accessible the team was. I’ve been buying from RhinoShield for a long time, and this is the first time that an order hasn’t arrived. What was frustrating is that it took about two months after the order to reach a solution. I truly appreciate the help I received, but I had to pay $25 for shipping again, even though the original shipping method was the cheaper option with a delivery time of 15–30 days. I understand that the shipping issue may not be RhinoShield’s fault, but it is still a bit annoying because it’s a brand I really like and trust. I just wanted to share this feedback since I’ve always had good experiences before. Thank you again for the support and for taking the time to help resolve the situation.
Hi, We appreciate the feedback. We will definitely look into your suggestion as a driving force to improve. Best Regards, Team RHINOSHIELD
Contacted customer support for warped case. On first reply got offered a new one for free. I just had to confirm the order in on click and now the replacement is on it's way
Hi, Glad to hear that. Hope you may continue to enjoy our product. Best Regards, Team RHINOSHIELD
Although the issue was not covered under warranty, I appreciate the professional handling of my concern and the goodwill replacement offer. The support team was responsive and helpful throughout the process. Thank you for the assistance.
Hi, Glad to hear that you enjoy the service. We will definitely look into your suggestion. Best Regards, Team RHINOSHIELD
Quickly fixed the issue with the warranty claim. Their product last long and I have never had issues with any product purchased. Good quality products that outperform the life of the phone or watch.
Hi, Glad to hear that. Hope you may continue to enjoy your products. Best Regards, Team RHINOSHIELD
Great customer service!!! I'm also very satisfied with the case I purchased. Durable and elegant! I'll definitely buy it again.
Hi, Glad to hear that. We hope you continue to enjoy the products. Best Regards, Team RHINOSHIELD
I’m very impressed with their after-sales service. Their commitment to customer satisfaction doesn't end at the checkout!
Hi, Glad to hear that you like the service. We appreciate the positive feedback. Best Regards, Team RHINOSHIELD
Hi, Glad to hear the positive experience. We appreciate the feedback. Best Regards, Team RHINOSHIELD
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