Great response time and resolution
Great response time and resolution. Very pleased with customer service
About RHINOSHIELD USA
Data updated- Website
- www.rhinoshield.io
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 100% (4/4)
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Is RHINOSHIELD USA legit?
RHINOSHIELD USA (www.rhinoshield.io) has a 4.7 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 64 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Superb and excellent after sales…
Superb and excellent after sales service support. I bought my tumbler a month ago. but accidentally dropped it and broke the lid. Wanted to buy a replacement on the lid. but customer support offered me a replacement for free but with condition of shipping is beared by me which I find it a good gesture. Excellent understanding of customer service. Keep it up the good work. Appreciated it.
the customer service is really helpful…
the customer service is really helpful and really quick
Support team is very responsive, and will find a solution for your problem.
Fast response from the support staff, they're very understanding of the customer's situation, and will resolve the complaint with what is fair, and satisfactory for the customer.
Love the support I got
It's an amazing case I love it thanks your team for ensuring that I get what I purchased.. thank you!!!!!
Reply from RHINOSHIELD USA2026-07-24
Hi, We are glad to hear that you like the product. We appreciate you sharing the feedback with us. Best Regards, Team RHINOSHIELD
I had an excellent experience with this…
I had an excellent experience with this company's online customer service. The representative responded quickly, was friendly, knowledgeable, and genuinely wanted to help. They answered all of my questions clearly, kept me updated throughout the process, and resolved my issue much faster than I expected. It's refreshing to receive customer service that is both professional and caring. The entire experience was smooth, stress-free, and exceeded my expectations. I truly appreciate the outstanding support and would not hesitate to do business with this company again. Highly recommended!
Reply from RHINOSHIELD USA2026-07-21
Hi, Thank you very much for your review and kind feedback. We are glad to hear that our customer support team was able to assist you quickly and resolve your issue smoothly. Thank you for your trust and support! Best Regards, Team RHINOSHIELD
Experience
I have been a customer quite some time now and I honestly enjoy the cases in both design and durability. The amount of time I have had accidental drops the cases have protected my phone that even the screen protector doesn't receive damage. I also enjoy how they have various designs from anime to independent artists. My only recommendation is offering more case types to older phones for a little more variety. One point I'd like to add is customer service, they are very attentive and assisted me with my inquiry very quickly.
Reply from RHINOSHIELD USA2026-07-21
Hi, Thank you very much for being a long-time customer and taking the time to share your experience with us. We are happy to hear that our cases have kept your phone safe and that you enjoy our design varieties. We also appreciate your feedback regarding case availability for older phone models, and we will pass your suggestion along to our team. Thank you for your continued support! Best Regards, Team RHINOSHIELD
Very pleased with the support.
Reply from RHINOSHIELD USA2026-07-17
Hi, Thank you so much for sharing your feedback! We are glad to hear that you were pleased with our support team. Your words mean a lot to us. Best Regards, Team RHINOSHIELD
Friendly support,
Friendly support, Prompt responses/follow-ups Situation understanding and cooperative (Jonathan) Instrumental towards resolving an account deletion request within a timeframe.
Reply from RHINOSHIELD USA2026-07-17
Hi, Thank you very much for sharing your detailed feedback. We are glad to hear that you had a great experience. Best Regards, Team RHINOSHIELD
The customer service was really good.
Reply from RHINOSHIELD USA2026-07-17
Hi, We are glad to hear that you enjoy the service. We appreciate the review. Best Regards, Team RHINOSHIELD
Straight to the point. No BS.
They addressed my concern fast, effective and straight to the point. Shoutout to Jonathan for allowing me to "file" another QC concern in the same support thread. Usually to formalize requests, customer service asks you to fill out another form so they can segment those into another ticket. But Jonathan not only handled my concern, but someone I know that has a recent experience with their products. Awesome guy. Great CS experience.
Reply from RHINOSHIELD USA2026-07-07
Hi, Thank you so much for taking the time to share your experience and for the fantastic shoutout to Jonathan! We are thrilled to hear that he was able to provide you with a fast, efficient, and hassle-free resolution. We always aim to make our support process as straightforward as possible, and we will be sure to pass your kind words along to Jonathan and the rest of the team. We truly appreciate your support! Best Regards, Team RHINOSHIELD
The customer service with Rhinoshield…
The customer service with Rhinoshield is the best! Not only is the quality of the product amazing but if there is even the remotest of issues they are quick and accommodating about resolving it! 10/10 would recommend
Reply from RHINOSHIELD USA2026-06-29
Hi, Thank you for your review. We are pleased to know that our support team was able to assist you quickly and accommodate your needs. Thank you for recommending us. Best Regards, Team RHINOSHIELD
Great experience
Product is solid, and customer service is great!
Reply from RHINOSHIELD USA2026-06-29
Hi, Thank you for taking the time to leave a review. We are glad to hear that you are satisfied with both our product quality and our customer service. Your support is greatly appreciated. Best Regards, Team RHINOSHIELD
Great brand
The representative believed that item did not meet my expectations and he replaced it even being out of warranty. Great company and service great product
Reply from RHINOSHIELD USA2026-06-29
Hi, Thank you for sharing your feedback. We are happy to hear that our representative was able to provide a helpful solution. We appreciate your support. Best Regards, Team RHINOSHIELD
Just the best ☝
Reply from RHINOSHIELD USA2026-06-23
Hi, Thank you so much for the feedback! We are glad that you enjoy the product and service. Best Regards, Team RHINOSHIELD
Very good and quick support!
Reply from RHINOSHIELD USA2026-06-23
Hi, Thank you for sharing your positive experience with us! We're very glad to hear that you had a quick and helpful conversation with our team. Best Regards, Team RHINOSHIELD
Very fast and good conversation
Reply from RHINOSHIELD USA2026-06-23
Hi, Thank you so much for the review! We are thrilled to hear that you experienced fast and high-quality support from our team. We hope you continue to enjoy the product and service. Best Regards, Team RHINOSHIELD
Prompt and helpful response
Reply from RHINOSHIELD USA2026-06-15
Hi, Thank you for the feedback! We're thrilled to hear that our team provided a prompt and helpful response. Your support means a lot to us! Best Regards, Team RHINOSHIELD
Thank you very much for your kind…
Thank you very much for your kind assistance and for granting me an exception. I truly appreciate your understanding and willingness to help. Your customer service has been excellent, especially Charlotte she is very responsive, hands-on, and professional throughout the process. Thank you again for making this such a positive experience.
Reply from RHINOSHIELD USA2026-06-15
Hi, Thank you for taking the time to share such a lovely review! We are so happy we could help accommodate your request and make this a positive experience. Best Regards, Team RHINOSHIELD
Problem Solved
I had some issues with my cover and the team promptly solved everything for me. Indeed a 5 star service. Highly recommended
Reply from RHINOSHIELD USA2026-06-15
Hi, Thank you for sharing your experience! We're so glad our team could quickly resolve the issues with your case and get everything sorted out for you. We truly appreciate your support! Best Regards, Team RHINOSHIELD