Roselinlin (www.roselinlin.com) has a 2.9 out of 5 rating on OK.one, based on 489 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. Opinions are polarized: 46% rate it 4 stars or higher while 41% give 1 star; The business has replied to 95% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-10-24.
I placed a rather large order with this company back in March 2021. The order was delivered in various parts over a period of 6 weeks. The first part of the order was delivered in pouring rain and left on my doorstep, without a signature. As this is not our main entry the order was not found for 10 days, and the contents were soaking wet. I advised the company immediately via customer service, and received an automated reply stating that customer service would be in touch within 48hours. Still waiting......
Upon receiving the 2nd and 3rd part of the order, I tried on all items, and put in a return request, for many of the items from the order. Once again I received an automated message, stating that they would be in touch within 48 hours. Still waiting.......
I have sent an email to customer service on four separate occasions since then, and am still waiting for a reply.
Finally, yesterday I received an automated message from customer service stating that my return request had timed out, and was now cancelled.
I have attempted to contact the company regarding this via their "Live Chat" and receive the same message, that a customer service representative will get back to me within 48hours.
Very disappointing.......
As there is no other way of contacting this company, and I have no idea how else to address this problem. I would not use this company again.
Reply from Roselinlin2021-05-04
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
I am very dissatisfied with my experience with Roselinlin. Not one of the items I bought fits correctly. I emailed them to try to return my items for full refund. Their reply was they would only give me 15% back. My purchase was over $100.00. I told them I would work with them IF they considered giving me more money back. Since then, no replies at all from Roselinlin. I am really dissappointed with them and their terrible service.
Reply from Roselinlin2021-05-05
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
The worst online store I've ever met!!!! Beware them.
Thanks to Paypal I got my money back.
Reply from Roselinlin2021-04-30
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
Extremely unsatisfied with this company!
DO NOT BUY FROM THEM!
Quality of products was not there (shirt not hemmed and raw edges), sizes off.
When I attempted to return, they informed me that it was in China and I would have to pay the shipping and possible duty. Fair enough, that is on me. They told me there was a 7 day time limit and they would just give me 15 % back as it was such a hassle.
They would not give me the return address so that I could find out how much it was to return the items. I have sent 3 emails and no one responds with an address.
This is a scamming company that you can't get a hold of if you tried.
Reply from Roselinlin2021-05-04
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
COVID has left many of us to resort to online shopping and for the most part with the few small glitches it has been a pleasant experience until this company I paid 350 for clothing that arrived that was not only not what was shown on the website, but the material is so thin you would have to wear it over or under something.
I am still awaiting 3 of my items that has been in "processing order" status for over a month. Has not even shipped. They are providing me no option to cancel the items even though I am leaving on the vacation I purchased them for and will not be here to retrieve them. The 14 items I am trying to return I get no assistance from the company. They keep sending me a system generated email asking for the order number and I have provided multiple times with no response. I am the principal of LQ Enterprise, Inc. we are are a political, civil and consumer rights advocacy firm.
I will be reaching out to the Better Business Bureau and other agency's to find out why China is allowed to operate such a scam here in the states. Paypal has dropped them after consumer demand. I wish I could warn people before they do business with them. There are many people who can't afford the loss. They need to be barred from doing business in the States.
Reply from Roselinlin2021-04-29
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
Sizing is bad for US customers - can't find how how to return.
Sizing is bad for US customers. I can't find out how to return it. Clothing is cute.
Reply from Roselinlin2021-04-29
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us . We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
I'm a cold clothing fan, love a good but affordable jacket or sweater, in this case I have some jackets and sweatshirts from them and I use them all the time for it's softness. The both jackets and sweatshirts are in the informal wear side to me.
1 star is too much. "Clothes" took months to arrive, and were absolutely nothing like picture / description. Everything I ordered was supposed to be 100% cotton. The "fabric" of every item felt like plastic. As in, do not get too close to an open flame wearing these "clothes". They have no return shipping address in U.S., and it would have cost me almost as much as I paid for items to ship back to China, with no guarantee it would get there. STAY FAR AWAY
Reply from Roselinlin2021-04-28
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
1 star is too good for them. Wish my wife had seen these reviews before ordering clothes from this company. Even the excellent reviews look bogus with not just bad spelling but unusual phrasing. You order clothes having seen images that look fine. They delivered very quickly suggesting they have a warehouse in the UK somewhere, Goods were of very poor quality, customer service offered a 15% refund rather than send back, I refused and they offered 25% and I still refused, they gave me a return label which I sent off in November last year with tracking on it. The item did clear customs in China and then was returned this week undelivered. Much contact with customer service and they come across very plausible knowing that you can never return anything so no refund will ever be given. Just a big con from start to finish. Other reviews suggest they are linked to other brand names - be very wary!.
Reply from Roselinlin2021-04-27
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
They are a scam company. I ordered and it took 3 months for things to arrive. And when it did, it was NOT what I had ordered and everything was just cheap crap. You cannot send it back, (China), and they know to wait for the 2 months you can dispute your charges on your credit card..I just threw all the clothes out and will NEVER order from them or anyone like it again..Yes, they go by several names
Reply from Roselinlin2021-04-27
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
Horrific! Will never do business with them ever. Do not waste your money with Roselinlin. At first you will be very impressed by their website. It is a scam! The merchandise is inferior! Incredibly disappointed in Roselinlin. Now trying to get a refund and they can't even honor that. Not sure why I am surprised by this. You are better off shopping at a consignment store, thrift store or going to a garage sale. I wish I had read the reviews first or better yet wadded up my money and lit it on fire!!!
Reply from Roselinlin2021-04-27
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us . We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
Horrific customer service and predatory return policy. I bought 6 dresses, 3 were fine, but certainly something I could have gotten elsewhere. I tried to return the other 3. One was basically see through, another was cut so low that nothing short of wearing a t-shirt under it would provide modesty, and the third was material akin to what flags are made from.
I requested a return label 4 times through the return process, and never received it. I finally found an email address for customer service. And they basically sent me back an email requesting all the information I already emailed them. So I sent it again. Then, I got a response telling me their return address is in China (a $55 minimum postage fee), plus $10 fee per dress. In short it would cost more to return the items than I would get back. To add insult to injury they offered my a ‘courtesy’ refund of 15% of what I’d paid (not including tax and shipping) to NOT request a return label. Then they never applied it.
There are loads of reputable companies with cute clothes to order from. Save yourself a ton of grief and skip Roselinlin!
Reply from Roselinlin2021-04-27
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
Nothing on the website is what you will receive. They use high quality fashion shots showing cotton, linen, silk fabrics, and all you get is rubbish polyester print knock offs. If you try to return the process is also a scam, as they clearly say if the item is stopped in customs they will not refund (An easy loophole to avoid refunds, as they will always say its been stopped in customs, and as its in China you cant check) Return postage was $60 AUD on an order of $130, so I didn't return it as I didn't want to be more out of pocket. I took my entire order to the charity shop, and I expect they used it for rags. I wish this review had the option to attach photos of the rubbish they send, don't be fooled like I was!
Reply from Roselinlin2021-04-20
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us . We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
Don't do business with this company! They don't take exchanges, when requiring a larger size. With returns, you have to send them (your own expense) in a box back to China!!!
Reply from Roselinlin2021-04-17
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
Still not received my last item! One month later! Terrible customer service! Cheap China merchandise! Very poorly made, not the 100% cotton material they listed items as!
Reply from Roselinlin2021-04-12
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
The clothing look so nice on the website but when you receive them, they look so cheap, the quality is not good and some are really big. When you return them, you have to pay the shipping fee all the way to China.
This is a monkey business, totally scam.
Please don’t do this to people.
Reply from Roselinlin2021-04-11
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
Not same dress as Roselinlin had on the picture. This is Scam, they are using others pictures and then send crap...Bigg warning.
My answer at Roselilins answer below.
12/4 2021 Today i will do as, Roseilin writes below. I Will now send the information they now ask for. As well as photos of their label the packet and photo on the paper they provided inside with the packet o top of the faked dress example they did send me.
I Will continue update om trustpilot how Roslilin now handle this situation.
IF anyone out there want to have a look, i have a photo of the dress they using in their onlinebuissnies and a picture of the dress they did send me - anyone who Read this are welcome to Contact me and i Will email you the photos.
13/4 I recieved a answer om the email from Roselinlin. They ask what they can do for me. I wrote back that i want the dress i ordered
14/4 Roselinlin did send me another email today were they ask for all information and photos of everything from packet to labelpaper eccetera - they ask again for i formation i did send them the 12/4. (See abowe text).
NOTE: Was reading about Roselinlin reviews on internet. Plenty of costumers are mention same issues as i have now, including that they using a stretegy to keep send back email asking for new information, instead of sort the situation. When i tried to write my review about Roselinlin on that online review page a note came up. The note are from the reviewadmin with information that they have seen that Roselinlin by them self have been writing several fake possitive reviews, pretend that they are a satisfided costumers. This type of Criminal buissniespeople may soon open, if they not alreddy done it? a new buissniess under a new name. Be aware dear costumers, look at the prices- If cheap then Its red flag.
13/4 I answered to their new email that i alreddy been sending them a picture of all labours and the paper, the packade and dress.
14/4 I recive another email: HBQDB00186547
Those photos are not enough.
Please help take photos below so we can verify and handle the issue for you.
1. The photo of the whole package, including the clear tracking number;
2. the photo of the WP on the outer package and the photo of the inner item;
3. The item's detailed tag photo, including identifiable size and color.
If we ship the wrong item (s), we will handle your issue appropriately.
Waiting for your timely reply.
Please note that customer must respond to each email within 7 days. If not, we will close this case after the mentioned deadline.
Thanks for your patience! Please don't hesitate to email us if you have any questions.
Best regards,
Mateo
Reply from Roselinlin2021-04-11
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
I purchased the dress that stated "cotton blend" in the name of the product.
Material has NO COTTON in it at all. It is made of pure polyester - clingy and full of static. For lying into your face on the web page the company deserves 0, but I put 1 for the rating because they did get back to me - only to say that the return center is in China, the $10 shipping cost is my responsibility and the refund will be given only when they get the item back in a month or so. They offered %15 cash back instead of returning the item. I accepted to avoid throwing good money after the bad (did not receive yet). Hope other customers don't get trapped as I was.
I did receive the promised refund $4.50.
Reply from Roselinlin2021-04-07
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
Delivery was swift and I am delighted with my black silky top. I am a large lady and 5xl fits me perfectly. Might I suggest that those who have a bad experience should carefully read what material the item is made of as sometimes cotton tends to be a bit raggy. Cotton blend is better
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