Ross Simons (www.ross-simons.com) has a 3.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 25% give 1 star; The business has replied to 97% of negative reviews; 101 of them were added in the last 12 months. Last updated 2026-08-10.
Ordered 12/31. It's 1/5 and my purchase hasn't even been shipped. Called customer service and the woman spoke like she had no clue where she even was.
Reply from Ross Simons2026-01-08
We’re sorry to hear about your experience and appreciate you sharing this feedback; we understand how frustrating delays can be. We see that your order was shipped within normal shipping times quoted and delays of a day or two can occur due to the holiday. Thank you for your patience—we value your business and are committed to improving your experience.
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Sherry Luce · 2 reviews · Experienced 2026-01-06 ·
★★★★★
The quality of the product was poor
The quality of the product was poor. In addition I had them bill it through Affirm. They billed an amount higher than the invoice without explanation. I returned the item due to the poor quality and received a confirmation showing the refund for the original amount agreed upon, less a $4.95 shipping fee. However, Affirm showed a refund for a lesser amount leaving me paying more that the $4.95. This company's accounting practices are a mess. Steer clear.
Reply from Ross Simons2026-01-08
We’re sorry to hear about your experience and appreciate you bringing this to our attention. While we don’t have the specific details of your order here, we’d like to help resolve this. Affirm is a third-party payment processor, and any discrepancies in loan terms or refund amounts must be addressed directly with them by calling 855-423-3729. If you’d like us to review your case further, please contact our customer service team with your order details so we can assist you promptly.
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Jillian Davis · 9 reviews · Experienced 2025-11-26 ·
★★★★★
Chain broke after only a few wears
Was nervous about purchasing a chain from this company as it was a big investment and emailed them and they promised me their chains are of high quality. Chain broke after only a few wears due to their poor quality. Unreliable and probably hollowed. I emailed them back and let them know and they said this was not a ‘known issue’. Probably a lie as I’m sure many people have had this negative experiences with these poorly crafted and hollowed out chains. Would not recommend.
Reply to response by Ross Simons since I can not seem to reply below their comment:
It’s highly offensive that you would suggest that my bench jeweler of 25 years experience did something to damage the piece after selling me a low quality hollowed out chain that breaks after several wears. For anyone out there shopping for gold chains it’s important to look at both the gram weight and also ask the seller if their chain is hollowed. As you may notice the chain sold by Ross Simon’s is only 1 gram, indicating it’s likely hollowed (and these types of chains will break), while similar chains of the same length and size sold by other retailers weigh 3-4 grams and are solid. Do your research and buy a quality chain. Do not buy from Ross Simons.
Reply from Ross Simons2026-01-08
We’re truly sorry to hear about your experience. We take pride in providing high-quality pieces, and each item undergoes strict quality checks before leaving our facility. While we understand your frustration, we’re unable to accept returns on items that have been altered or worked on by an outside jeweler, as this can compromise the integrity of the piece.
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Xmas Gift Giver · 5 reviews · Experienced 2025-12-24 ·
★★★★★
Awful Customer Service
I ordered a bracelet for my daughter; got the confirmation email. Today, on Christmas, my daughter didn't get anything from Ross Simons. I talked to customer service - they said the order was cancelled, but failed to notify me. In their words "We do not typically notify once an order fails verification." The customer has no way of knowing their order was cancelled. A ridiculous policy and I will not be doing future business with this firm. I hope you won't as well.
Reply to Vendor's Reply: An innocuous response that didn't address the issue. I ordered a $600 bracelet for my daughter, who lives in another state. The cc address didn't match the shipping address, and RS cancelled the order without notifying me. If the two addresses don't match, the order should have failed immediately, and I would have been notified immediately. Instead, it failed with no notification - I asked my daughter on Christmas how she liked her bracelet. Her response was "What bracelet?"
Reply from Ross Simons2026-01-08
We’re very sorry for the disappointment this caused, especially on such an important occasion. Our verification process is designed to protect our customers, but we understand how frustrating it is not to receive a notification. If an order fails credit card verification before it enters our system, we unfortunately have no way to contact the customer because the order never fully processes. However, if an order is cancelled after being imported into our system—for reasons such as inventory—we always notify customers by email or phone. We truly value your feedback and will review our policies to improve communication in the future. Please reach out to our customer service team so we can assist you further.
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Janet · 7 reviews · Experienced 2025-12-04 ·
★★★★★
This a general review of my experience…
This a general review of my experience over years of doing business with Ross Simons. Overall, I have been pleased with the service and quality of their pieces, as well as the beautiful designs. However, that having been said, many, many times I am surprised at the size of a piece I receive. I know thee are size descriptions in the description of each piece, however, it is extremely hard to picture in your mind how big that is going to be, especially the three dimensional size. Recently, I ordered charms for bracelets or necklaces, and while the pieces are well made and attractive, they are much, much smaller in size than the picture of the item portrays. I am very disappointed. I truly believe they manipulate the pictures to make the items look larger than they really are.
Reply from Ross Simons2025-12-11
We appreciate you sharing your experience and are glad to hear you’ve enjoyed the service and designs over the years. We understand how challenging it can be to visualize the actual size of a piece when shopping online. Because of the small size of jewelry, images are sometimes enlarged to show detail. To help counter this, we always include the product dimensions and providing a photo to scale on a model. Your feedback is important, and we’ll continue working to make our presentations as clear and helpful as possible.
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Linda Bundy · 1 review · Experienced 2025-10-30 ·
★★★★★
I like the bracelet
I like the bracelet, but the stones are much smaller than the one in the picture.
Reply from Ross Simons2025-11-03
Thank you for your feedback — we’re glad you like the bracelet! The stones are the same size as shown in the product images. Online photos are often enlarged to highlight detail, but we also include a photograph of the piece shown to scale on a model, along with the exact product dimensions in the description. We hope this helps clarify, and we appreciate your input as it helps us improve the shopping experience.
The size of this pendant is nothing near the size of the pictures . I was very disappointed the pendant was tiny .
Reply from Ross Simons2025-11-03
Thank you for your feedback — we’re sorry to hear the pendant didn’t meet your expectations in size. We do our best to include photos that show the piece to scale on a model, and we always list the product dimensions in the item description to help guide your selection. Your input is valuable and helps us continue improving how we present our jewelry online.
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SHARMAN · 5 reviews · Experienced 2025-10-30 ·
★★★★★
They checked witGreat orderh me to make sure I got…
They checked with me to make sure I got the order, very good. And I love the jewelry, it's beautiful as always.
Item ordered is much too small. Was shown and described as larger??
Reply from Ross Simons2025-10-30
Thank you for your feedback—we’re sorry to hear the item appeared smaller than expected.
To help showcase the design details, product images on our website are sometimes enlarged. However, we do include a photo of the piece shown to scale on a model, as well as detailed measurements in the product description to provide a clearer sense of size. If the item isn’t quite right for you, we’d be happy to assist with a return or exchange.
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Alden · 1 review · Experienced 2025-10-27 ·
★★★★★
Quick shipping and the ring is…
Quick shipping and the ring is beautiful. Will be back.
My representative, JoAnn A., always makes shopping at Ross Simons a pleasant & fun experience! Jewelry is always shipped quickly & is even better in person!
Very fast delivery! The rings are beautiful, and I have received many compliments.
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pamela · 5 reviews · Experienced 2025-10-25 ·
★★★★★
Came in a timely manner and good…
Came in a timely manner and good quality.
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Stephanie · 6 reviews · Experienced 2025-10-23 ·
★★★★★
Christmas ornaments
I ordered two ornaments and they are just beautiful! Very fast shipping and everything was packed very well and arrived in one piece. I also loved the free shipping, especially nowadays that everything has gone up in price. Really enjoy shopping at Ross Simons!
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Eva Cabico · 2 reviews · Experienced 2025-10-24 ·
★★★★★
The most beautiful Jewelry ever and…
The most beautiful Jewelry ever and delivery is always on time. I love all my purchases!
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Astrid · 2 reviews · Experienced 2025-10-24 ·
★★★★★
Precius emerald cut emerald ring!
Very excited and grateful to receive the precious emerald cut, emerald ring! Excellent service as usual, very carefully packed and amazing fast delivery! Will continue buying beautiful jewelry for this prestigious store Ross Simons!
