These look decent,unlike other pieces…
These look decent,unlike other pieces I've gotten from Ross Simons.
Reply from Ross Simons2025-10-22
We are glad that you like your jewelry.
About Ross Simons
Data updated- Website
- www.ross-simons.com
- Category
- Shopping & Fashion
- Location
- United States · Cranston
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 97% (29/30)
Do you own Ross Simons? Claim this profile for free and start replying to reviews.
Is Ross Simons legit?
Ross Simons (www.ross-simons.com) has a 3.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 25% give 1 star; The business has replied to 97% of negative reviews; 101 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
I have received other pieces from Ross…
I have received other pieces from Ross and Simon’s but this time my order seemed to look cheaper. The last order did too but I thought I would try one more time. If you changed a vendor or something go back.
Reply from Ross Simons2025-10-22
Thank you for your continued support and for sharing your experience — we truly value your feedback. We strive to offer a range of pieces at varying levels of quality to suit different styles and budgets, and we understand that not every item may meet the expectations set by previous purchases. Of course, you may return anything you are not satisfied with, within 30-days of purchase.
Easy ordering and quick delivery.
Large variety to pick from, easy ordering, quick delivery, good products.
Only place I could find quality spiral…
Only place I could find quality spiral hoop earrings.
Buyer beware
I was very disappointed by the tiny size of the gemstones in the earrings. The on-line photo and description made them appear much bigger. I almost returned them. I gave it three stars because the size and look of the gold over silver are very attractive.
Reply from Ross Simons2025-10-22
Thank you for your feedback. We do our best to represent each piece as accurately as possible by including detailed product dimensions and scaled photos on a model to help convey size and proportion. That said, we understand how challenging it can be to gauge the true scale of jewelry online, and we're sorry the gemstones didn’t meet your expectations. We're glad to hear the gold-over-silver finish was a highlight for you, and we hope the earrings still bring you joy.
I'm happy I found Ross Simons to…
I'm happy I found Ross Simons to purchase the Italian 2.7mm 18kt Gold Vermeil Paper Clip Link Necklace. 16". This was a replacement for a similar chain, but this one looks much better; the size of the links are nicer, and the color of gold matches my 18K charm. It was easy to order online and delivery was fast. I would definitely recommend RS.
This cross is perfect
This cross is perfect. It’s not flashy which is exactly what I wanted it for. It’s not to show others but to remind me that the Lord is with me in everything I do. I wanted something that wouldn’t tarnish and I could sleep, and shower without having to remove it. It’s perfect!
The website is easy to navigate
The website is easy to navigate, searching and filtering options are great. Purchasing is easy to navigate, quick shipping is appreciated. Returning is also straight forward, easy and hassle free, with no additional costs; and this is important to me as part of my decision making when purchasing. Sometimes the photos do not convey adequately size, texture, feel etc. information that I would get if I was doing an in store purchase. Basically I like that I can try on a piece and if it does not work out it is returnable. I 'window shop' more often online than I would visit a store, it's fun. I am impressed at the wide variety of gold, silver, and gold over silver items, and the uniqueness of designs available.
First and last time customer
Bought this for my wife to hang an existing pearl pendant on. The first one broke at the clasp. Exchanged for another of the same, this one broke in the middle of the chain. At this point I opted to just return it. Return was received on October 3, no credit back to original payment. Checked with them, said they would see to it. Still no credit called again, sat on hold, came back and acknowledged the credit had not been issued. So this was two calls to get it credited.
Reply from Ross Simons2025-10-15
Thank you for sharing your experience—we’re truly sorry for the inconvenience and frustration this has caused. Without specific order information, we’re unable to reach out or assist directly with your return and refund. If you still need help, please contact our customer service team with your order number so we can look into it right away and make things right. We appreciate your patience and hope to resolve this for you quickly. We have requested more information about this order.
Amazing
Amazing quality, my wife is in love with her cross necklace!
Pumpkin looks dead
For the first time, I received something I am not happy with from Ross Simons. I was looking forward to the lovely orange/yellow pumpkin earrings, but the amber is very dark and the pumpkins look dead, a brown color. Not even close to the picture of the product. Very unhappy!!
Reply from Ross Simons2025-10-15
Thank you for your honest feedback—we’re truly sorry to hear the earrings didn’t meet your expectations. Amber is a natural stone, and because of its organic origin, it can vary widely in color and clarity—from golden honey to deep cognac. While we strive to represent each piece as accurately as possible, these natural variations mean no two are exactly alike. You may return or exchange anything within 30 days of purchase.
Beautiful design
The ring was just what I wanted for a left hand ring. However, it was a little loose and this morning while I was helping set up the booth for my quilt guild at the local arts festival the ring fell off without me noticing it and was lost. I remember putting it on just before I left my house, then suddenly realizing it was gone a couple of hours later, during which time I was working in the festival park and retracing my steps yielded no happy results. So, I loved the ring while I had it but now it is gone. I am sad.
Perfection
The product is beautiful and the delivery time was perfect! 👍🏼
Great experience!
I have been ordering from Ross Simons for all my grand children's baby cups, and they are lovely. My children love them, and ordering them has been very easy for me.
I really love my new bracelet
I really love my new bracelet. It is dainty, just like my other bracelets. The color of the London Blue is amazing. It fits in with my other bracelets. The service was great, from ordering online to receiving it was only one week.
Repair work.......Bought just a silver paper clip…
Bought just a silver paper clip bracelet size 7 but very hard to fasten with lobster clasp Dose not open very wide to fasten. Maybe a round clasp would work better. Size 8 is too big so I called to see if you could size it up just one link and was informed you did not do that. So I had to buy a clasp somewhere else and put in on myself. Really wasn't asking too much and willing to pay.
Reply from Ross Simons2025-10-07
Thank you for sharing your experience—we truly appreciate your feedback. We're always willing to work with customers on special requests whenever possible, but in some cases, the style or construction of a piece limits our ability to make modifications. Your input helps us continue improving both our designs and services.
Love it
Love it Wish there was a longer version I could layer it with
It wasn't the same as in the picture
It wasn't the same as in the picture. The necklace doesn't look gold. I'm returning/exchanging this item for another item.
Reply from Ross Simons2025-10-06
We regret to learn the necklace didn’t meet your expectations. We do our best to depict each piece of jewelry as accurately as possible in our photos, including color and finish, but we understand that lighting and screen settings can sometimes affect how items appear. We appreciate you taking the time to return or exchange it, and we hope your next selection is a perfect match.
Quick and easy
Quick and easy. Beautiful jewelry!
Dealing with Ross-Simons is so easy…
Dealing with Ross-Simons is so easy whether I'm ordering jewelry or returning jewelry. Happy that they are always so accommodating.