Ross Simons (www.ross-simons.com) has a 3.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 25% give 1 star; The business has replied to 97% of negative reviews; 101 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
R
Rita Pomroy · 1 review · Experienced 2025-10-03 ·
★★★★★
Great staff
Great staff, friendly professional, I was extremely satisfied with my purchase. Will shop again once our countries come to terms about tariffs. Price of bracelet was excellent but the taxes, tariffs & exchange rate was a little more than I bargained for. But you still deserve the 5 stars.
D
DF · 5 reviews · Experienced 2025-10-01 ·
★★★★★
Beautiful earrings that I will wear for…
Beautiful earrings that I will wear for a long time. Lightweight yet quality. Shipping was stellar!
T
T. F. Grasty · 4 reviews · Experienced 2025-10-03 ·
★★★★★
Pure Collection is Pure Indulgence
I love my necklace from the Pure Collection! Will purchase another one soon. Highly recommend all the jewelry from this category!!!
Necklace exactly as shown; very fast delivery. I love it but everything I've purchased from you has been great.
K
KAREN ROSS · 2 reviews · Experienced 2025-10-01 ·
★★★★★
Disappointing
It is nothing like the picture and looks like an inexpensive nothing and is very disappointing.
Reply from Ross Simons2025-10-02
We regret to learn that the piece didn’t meet your expectations. If you haven’t already, you’re welcome to return the item within 30 days for a refund or exchange. We want you to feel confident and satisfied with every purchase.
Love my purchases…I have never disliked one item. Your jewelry is always the finest quality and craftsmanship. I recommend your company to all of my friends. Thanks for making me feel so special when I wear your pieces!
The ring did not fit and the claw clasp on the chain was broken, I returned the items for a refund
The ring did not fit an
Reply from Ross Simons2025-10-01
Thank you for letting us know—we’re sorry to learn the ring didn’t fit and that the chain arrived with a broken clasp. That’s certainly not the experience we want you to have. We appreciate you taking the time to return the items and hope you are able to find something else you love.
beautiful watch; but I need to take it to jeweler to make smaller; that's extra money.
Reply from Ross Simons2025-10-06
We always suggest if there's an issue with a piece to contact us directly for a repair. Taking our pieces to an outside jeweler will void any warranty. We have requested more information.
E
Elyse · 2 reviews · Experienced 2025-09-24 ·
★★★★★
Champagne Tastes @ Beer Prices
Champagne Tastes @ Beer Prices
Catalog photos perfectly display items.
Delivery is quick.
Jewelry looks expensive @ very affordable prices.
The delivery was prompt and quick. I’m out of town and have not had the opportunity to see my jewelry. But I’ve ordered from Ross & Simon on several occasions and have no doubt that I will love my new pieces.
L
LB · 2 reviews · Experienced 2025-09-16 ·
★★★★★
Love the items.
J
Jenny · 5 reviews · Experienced 2025-09-23 ·
★★★★★
Fast arrival time
Fast shipping and easy to order from website.
I ordered the sterling silver magnetic clasp converter for my charm bracelet.
Unfortunately, the clasp wasn’t large enough so had to send back. Waiting for refund.
Reply from Ross Simons2025-10-01
Thanks for sharing your experience—it’s great to hear the ordering process and shipping were smooth. We’re sorry the clasp didn’t fit your charm bracelet as expected. Once your return is received and processed, your refund will be issued promptly.
D
DIANE · 3 reviews · Experienced 2025-09-16 ·
★★★★★
Everything was made in China I'm not longer a fan
I did not know these pieces came from.China very disappointed
Reply from Ross Simons2025-10-01
Our pieces come from all over the world, including many made here in the United States, and we work closely with trusted partners to ensure quality and craftsmanship regardless of origin. Please note that if you are seeing a label on the presentation box that says "made in China" it is the box that was made there and doesn't refer to the contents inside.