For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Hobbies & Crafts

Ruby Lane

200 reviews

4.5200 reviews
Write a review

About Ruby Lane

Data updated
Website
www.rubylane.com
Category
Hobbies & Crafts
Location
United States · San Francisco
Status
Unclaimed
Last 12 months
177 reviews
Replies to negative
95% (20/21)
Do you own Ruby Lane? Claim this profile for free and start replying to reviews.

Is Ruby Lane legit?

Ruby Lane (www.rubylane.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. 86% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 95% of negative reviews; 177 of them were added in the last 12 months. Last updated 2026-08-11.

What people say

如果我可以添加第六颗星,我会

如果我可以添加第六颗星,我会的。在第一个托运人未能交付包裹后,他们免费重新邮寄了包裹,这次包裹终于到达了。耳环也很可爱。 谢谢!

Reply from Ruby Lane2026-04-06

Thank you for sharing your positive experience and resolution with one of our many fine dealers and sellers!

Ruby Lane 是 T-H-E 最好的!

Ruby Lane 是我喜欢的地方 - 不是高端设计师的东西,适合优质古董和收藏品!还有诚实守信的店主!

Reply from Ruby Lane2026-03-25

Thank you so much for your business and for sharing your positive experience with all our very fine dealers and shops!

j
john Spero · 2 reviews · Verified · Experienced 2026-03-10 ·

love dealing with the sellers on Ruby…

love dealing with the sellers on Ruby Lane

Reply from Ruby Lane2026-03-21

Thank you for your business and for sharing your positive experience with our many fine seller and shops!

P
Paula Higgins · 5 reviews · Verified · Experienced 2026-03-17 ·

Easy, Problem Free

I had no problems paying, unlike issue I have had on etsy. Easy to do. Easy to reset my password, easy to communicate with the selker.

Reply from Ruby Lane2026-03-18

Thank you for your visiting and for sharing your positive experience shopping on Ruby Lane, logging in, and with communicating with our fine dealers, shops, and sellers.

C
Chloe Ross · 34 reviews · Verified · Experienced 2025-09-02 ·

First Place I Look

First place to look for the things I am looking for

Reply from Ruby Lane2026-03-18

Thank you for your business and for shopping with Ruby Lane!

C
Cathy Cowherd · 6 reviews · Verified · Experienced 2025-12-28 ·

Wonderful selections and very fair…

Wonderful selections and very fair pricing. Shipping was sturdy and fast. I love shopping at Ruby Lane!

Reply from Ruby Lane2026-03-18

Thank you for your orders and with sharing your positive experiences shopping on and ordering from Ruby Lane!

D
Den · 6 reviews · Experienced 2026-03-12 ·

RUBY LANE IS A DEN OF SCAMMERS

RUBY LANE IS A DEN OF SCAMMERS. I BOUGHT FOUR MISREPRESENTED ITEMS AND RUBY LANE DOES NOT HAVE HELP DESK TO ASSIST VICTIMS OF SCAMMERS. THIS COMPANY IS ONLY FOR PROFIT AND ONCE THEY GOT PART OF THEIR SHARE, RUBY LANE DOES NOT BOTHER TO CONDONE THE SCAMMERS OR INVESTIGATE THE REAL SITUATION. AVOID RUBY LANE. THEY ARE EXPENSIVE AND WITH POOR CUSTOMER SERVICE. AVOID AT ALL COSTS. RUBY LANE WANTED AN EXPLANATION. I BOUGHT TIN SILDIERS WHICH WERE MISREPRESENTED. I MADE AN EMAIL TO RUBY LANE AND THERE WAS NO ANSWER. I SENT THREE EMAILS BUT THEY DID NOT CARE. IF I COULD ONLY POST HERE THE PHOTO SHOT OF MY EMAILS. RUBY LANE DO NOT ADD INSULT TO INJURY. NOW YOU ARE WASHING YOUR HANDS. I WILL NOT CHANGED MY REVIEW BECAUSE YOU HAVE NO CUSTOMER SERVICE TO CHAT UNLIKE EBAY. YOU ARE WORST THAN ETSY. I WILL NEVER NEVER BUY FROM YOUR COMPANY AGAIN. NON EXISTENT CUSTOMER SERVICE, CONDONING ERRING SELLERS. NO NO NO TO RUBY LANE!!!!

Reply from Ruby Lane2026-03-14

Hello! We have tried to figure out the transaction this is referring to, but not having luck. We requested more information from you, and also request that you contact customer support directly. Reaching customer support is easy and is available to customers if they go to the bottom of any page and then choose "Email Ruby Lane."

M
Marianne · 5 reviews · Verified · Experienced 2026-02-10 ·

Good experience!

Good experience! Beautiful products!

Reply from Ruby Lane2026-03-18

Thank you for sharing your positive experience and for your business!

E
Evan Elizabeth Duke · 3 reviews · Verified · Experienced 2025-07-08 ·

Always a pleasure to Buy from RubyLane

Always a pleasure to Search, Decide, Buy & Love from RubyLane!

Reply from Ruby Lane2026-03-18

Thank you for shopping with and returning to Ruby Lane. We are grateful!

J
Joan Torrey · 3 reviews · Verified · Experienced 2026-02-21 ·

Quality item was at an affordable price.

Reply from Ruby Lane2026-03-06

Thank you for your order and for sharing your positive experience!

S
Suzy · 1 review · Verified · Experienced 2026-03-02 ·

Ruby Lane-great selection

I hadn’t been on the site in a long time. I redid my password and it seemed to work great! I’m hoping to hear from the seller today regarding my purchase. I’ve always like Ruby Lane selections.

Reply from Ruby Lane2026-03-06

Thank you for your business and for sharing your positive experience, including with resetting your password!

j
john Wayne · 10 reviews · Verified · Experienced 2026-03-02 ·

Octave did what he could to make the…

Octave did what he could to make the purchase possible and smooth. Very much appreciated. He has earned my future business.

Reply from Ruby Lane2026-03-06

Thank you for your business and for sharing your positive experience with one of our many fine dealers and sellers!

C
Christine Hluska · 1 review · Verified · Experienced 2026-03-02 ·

Item display and descriptions

I like the presentation of items - viewing the objects from various angles. Also, the majority of vendors offer comprehensive descriptions - very informative and helpful in making the final purchase.

Reply from Ruby Lane2026-03-03

Thank you for your business and for your positive and favorable feedback about the high quality presentation of our sellers' and dealers' exquisite and exemplary items.

我从…购买了一个可爱的猫雕像

我从一个非常好的经销商处购买了一个可爱的猫雕像,他提供了折扣。 购买既快捷又简单,我在预定时收到了该商品。 非常满意的体验。

Reply from Ruby Lane2026-02-25

Thank you very much for shopping on Ruby Lane and for sharing your positive and pleasant experience with your order from one of our many fine sellers and shops!

我绝对

我绝对喜欢与 Ruby Lane 做生意。 他们是我的首选,我从公司和供应商那里得到了优质的服务。快速、专业、包容而且非常棒。 话虽如此,请像我一样将它们用于您自己需要的一切,例如礼物、装饰、一切。

Reply from Ruby Lane2026-02-23

Thank you for very much for visiting Ruby Lane, thank you for your business and also for sharing all your different positive experiences ordering from the site!

J
Janet Langille · 1 review · Verified · Experienced 2026-01-23 ·

First Time Customer Experience

This was my first experience making a purchase on Ruby Lane. Made a purchase of jewelry that didn't work out and seller promptly refunded payment.

Reply from Ruby Lane2026-02-13

Thank you for shopping with Ruby Lane and thank you for sharing your professional experience. We hope you return.

我从 Rubylane 买了很多这些……

这几天我在Rubylan上买了很多东西,但是我的体验相当糟糕,因为我发现网站上很多卖家都不诚实。他们的商品与描述不符,我现在正在尝试联系我购买的那些卖家,协商退货事宜。

Reply from Ruby Lane2026-02-14

First, thank you for shopping with Ruby Lane. We see you have also contacted customer support and we thank you for that and they will take a close look at your orders for additional information and to see what is going on.

P
Patricia · 7 reviews · Verified · Experienced 2025-12-20 ·

Silk flowers to last forever!

Love what I bought, the seller has been a delight to work with, and I’m off on a new collecting jag! What could be better? I wouldn’t be doing this if it were not pleasant and easy and fast!

Reply from Ruby Lane2026-02-14

Thank you for shopping on Ruby Lane and thank you for sharing your positive and favorable experience with one of our many fine sellers and shops!