Ruby Lane (www.rubylane.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. 86% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 95% of negative reviews; 177 of them were added in the last 12 months. Last updated 2026-08-11.
Item not available and no confirmation that my payment was cancelled.
Reply from Ruby Lane2026-02-10
Thank you for visiting Ruby Lane. We reviewed closely your order and do not see any mention that the item was not available. By what we are seeing the order was placed and then very shortly thereafter you requested cancel and refund, which we see was completed 100%, in less than an hour. If there is some information we are missing, we request you contact customer support directly by choosing Email Ruby Lane, found at the bottom of every page on the site.
I had trouble completing my order...maybe I just can't follow instructions but it took several tries.
Reply from Ruby Lane2026-02-02
Thank you for your order that we see was completed, paid for, and the shop has already contacted you directly to confirm the order. We are sorry for any inconvenience. For any questions about placing an order, a customer may use the button Email Ruby Lane, found at the bottom of each screen, for assistance from Customer Support.
My purchases from Ruby Lane were exactly as pictured as described and expected. It seems to be a very reputable sight to purchase from and they have every person in the transaction covered by their guarantee. No doubt I will purchase from them again.
Reply from Ruby Lane2026-01-24
Thank you very much for your business and for sharing your positive experience shopping on Ruby Lane, and for buying from one of our many very fine dealers and shops!
H
Helen · 4 reviews · Verified · Experienced 2026-01-10 ·
★★★★★
Good product great seller
Good product great seller. Carefully packaged and shipped promptly. Product exactly as described.
Reply from Ruby Lane2026-01-23
Thank you for your business and for sharing your positive experience with the packaging, delivery, and quality of the fine item you purchased from one of Ruby Lane's many fine dealers and shops!
The ordering part (thru a 3rd party) had me concerned at first, but that went smoothly. Seller provided tracking details, and the item was packed as the Seller said it would be. The item was as the Seller described, arrived undamaged, and was just what I had hoped.
Reply from Ruby Lane2026-01-16
Thank you for your business and for sharing your positive experience ordering, paying, and receiving your Ruby Lane purchase from one of our many fine sellers and shops!
S
Sarah · 3 reviews · Verified · Experienced 2025-12-24 ·
★★★★★
Retailer helped me with my purchase in…
Retailer helped me with my purchase in a timely manner.
Reply from Ruby Lane2026-01-13
Thank you for your business and for sharing your positive experience with one of our many fine dealers and sellers!
在未先向卖家发送电子邮件以查看其是否确实存在之前，请勿在该网站上花费大量资金。
我的经验揭示了 Ruby Lane 模型中存在严重的安全漏洞：低流量 = 卖家缺席
许多商店似乎处于自动驾驶状态。我买了一件昂贵的古董，卖家甚至不知道这件物品已经售出近一周了，因为他们“不经常查看网站”。
Ruby Lane 不会托管您的资金。当您点击“购买”时，现金就会流向卖家。当我的卖家消失时，我不能直接点击“取消”。我不得不向 PayPal 提起正式的法律纠纷才能取回我自己的资金。
我的建议：首先查看 eBay、Etsy 或 Chairish。
在这些平台上，活跃且可触及是销售的基本要求。在红宝石巷，你被迫追捕那些不专心的店主，只是为了获得最新的发货信息。省去麻烦，在现代平台上寻找商品，实际上需要卖家在场。
Reply from Ruby Lane2026-01-16
First, we are sorry for the inconvenience with this uncommon, rare outcome. We do see that Ruby Lane customer service was contacted about this (thank you), that customer service had communicated with you and the seller, and we see that your refund was completed. Again, please accept our apology for the inconvenience for this instance that is not tolerated on the site as all items are required to be available and ready for sale by all our dealers, shops, and sellers.
I recently purchased a beautiful vintage bracelet. What a gorgeous piece. The transaction was a breeze and the seller packaged my item beautifully.
Reply from Ruby Lane2026-01-06
Thank you for your business and for sharing your positive experience with one of your many fine jewelry sellers and shops!
W
Winona Marie Thomas · 3 reviews · Verified · Experienced 2026-01-02 ·
★★★★★
The transaction was very easy
The transaction was very easy, and the seller was informative about the item I bought. The pictures were clear and helpful for me to make my decision. I am very satisfied. Thank you.
Reply from Ruby Lane2026-01-03
Thank you for your business and for sharing your positive experience, and ease of ordering on the site from one of our many fine dealers and shops!
In what should have been a very simple transaction, I bought a book for $25.00. The book arrived safe and sound and in good shape.
I had problems with 3 things. First, I was charged $2.70 for insurance (on a book??) that I did not want and did not need. I was given no option to refuse this.
Second, I was charged a little more than 10 percent state and local tax when the combined sales tax rate in my jurisdiction is 7.9 percent.
Third, somehow Paypal was inserted into this transaction even though I paid by credit card. I do not choose to deal with Paypal.
Subsequent edit: I confess that I was too hasty in passing judgment, and I apologize for that. I looked it up and was surprised to learn that sales tax is indeed levied on shipping costs. That makes my comment wrong and now I have nothing to complain about!
Mea culpa. Sorry!
Reply from Ruby Lane2025-12-27
Thank you for visiting Ruby Lane and for your business. We reviewed closely the order you reference and see the state sales tax is accurate, as it is based on the total for the order. Please note Paypal just processed the transaction; customers can always pay with a debit or credit card and the charge is on that respective card. We see the insurance was not optional, likely due to the unusually heavy volume of mail this time of year, and to help protect your order in the event of an postal issue. For any additional information about your order or experience, please choose the button Email Ruby Lane found at the bottom of the site.
I ordered a gold cross for my Goddaughter for Christmas. It was even prettier than the pictures! It arrived quickly and well wrapped. The seller was very easy to work with.
Reply from Ruby Lane2025-12-22
Thank you very much for your business and for sharing your positive experience all around with your Christmas shopping on Ruby Lane!
