Ruby Lane (www.rubylane.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. 86% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 95% of negative reviews; 177 of them were added in the last 12 months. Last updated 2026-08-11.
Repeat buyer from this dealer, very pleased with the variety on your website
Thank you for your business and for sharing your positive experience discovering our very fine, and wide variety of items.
Thank you for your business and for sharing your positives experiences!
Thank you for visiting Ruby Lane and we are sorry for any inconvenience caused by the site's security measures and steps. For any issues and customer support, please use the button at the bottom of any page that reads Email Ruby Lane for assistance.
Good prices, great seller communication, and fast shipping!
We're happy to hear that you had a great experience with our prices, communication, and shipping. Thank you for your positive feedback!
Great selection and easy ordering especially for vintage jewelry.
We're glad you found a great selection and easy ordering! Thank you for your positive feedback regarding vintage jewelry.
Terrific experience. I purchased a vintage item & received it promptly. It was well packaged. I'm very pleased ordering from Ruby Lane!
Thank you for your business and for sharing your positive experience shopping on Ruby Lane with one of our many fine dealers and sellers!
This was my first purchase on Ruby Lane. I can't be more pleased with the experience. My package arrived the next day. A+ seller. She packaged the item very well. I received an approx. time window of when to expect the shipment. The item is just beautiful, and I am so happy with the purchase.
Thank you very much for your business and for sharing your positive first purchase and experience with one of our many fine dealers and sellers!
They have a wonderfully varied selection of high-quality items. The site's become a favorite of mine and I love the card deck I purchased.
Thank you for your business and for sharing your positive experience discovering high quality items from our fine dealers and sellers!
Always professional and courteous. They have an exceptional treasures.
Thank you for your business and for your insight about all the very fine items and treasures offered on Ruby Lane.
the site is good and the items are well described and reasonable. I would like some guidelines on when a seller can be expected to ship an item, or at least give a heads up to buyers about delays or times longer than a week. Ive been waiting on a order from Nov 3 and while in no rush would like to have an idea of when things are expected to ship. Have contated seller but as i could not find any real infor on site about shipping times I am hoping i did not offend him.
Thank you very much for your business. We reviewed your recent order and see the seller had added the USPS tracking when it was shipped. For any questions about the status of any order, please use the button "Email Shop Owner" found on any order, and again, we do see that tracking is updated for your recent orders.
It takes too long to make a payment. By the time I got the bill the shopkeeper had raised the price of the piece.
Thank you for shopping with Ruby Lane. When you place an order on the site, the options and chance for paying are presented at that time. We see 2 recent orders ready to be paid as soon as possible. For questions about paying for an order, please go to the bottom of the screen, choose Email Shop Owner and send the inquiry so someone can assist you.
我没有从 Ruby Lane 买过那么多东西，但当我买了之后，通过电子邮件与卖家合作就很容易了。他们都在很短的时间内回答了问题。使用 PayPal 付款总是很简单。我很感谢卖家随后提供的有关销售和运输的反馈。
Thank you for your business and for sharing your positive experiences with our many fine sellers and shops!
Wonderful sellers and great items. I wanted to decline insurance, but there was no place to do that. Wish this could be improved.
Thank you for your business and for sharing your positive experience. For future orders, please use Email Ruby Lane from the bottom of any screen for assistance with the option to decline insurance during the checkout.
It was nice to find a company that has a good business reputation in the doll making world. I made my first purchase of an antique doll, so I appreciate your expertise in selecting dolls for sale and feel confident my purchase is the genuine article. Note: I had trouble logging in, even the day after I signed up. I went back to the email verification email, and clicked the link got me Signed In, just in time to take advantage of the Sale! Thanks!
Thank you for your business and for sharing your positive experience. Yes, in the event that any additional email verification is needed, the link to complete is sent directly to your email address.
I love Ruby Lane, but I did run into a dealer who turned out not to have in her possession the pricey item I was using layaway to buy. Sellers like this should be banned from the site in my opinion. Actually it happened a second time. Not a layaway and it took forever to get my money back.
Thank you very much for your business. We looked at your account and could not find any recent order or recent correspondence about a layaway that could not be fulfilled. To share more information about this with us, please use Email Ruby Lane at the bottom of the screen to share what happened.
I ordered a necklace that was on Ruby Lane site. My credit card is charged. The very next morning without an email or any notice the purchase was canceled. No reason why. I reached out to the buyer this afternoon. And he replied very sorry for the inconvenience. This item sold over a month ago not sure how it got on the site. So now I’m curious if my credit card will be reimbursed and exactly how does this happen? We will see if I get my money back and how long it takes because the purchase took a matter of seconds so no I am not happy with Ruby Lane website.
First, we are sorry for the unfortunate and inconvenient outcome with the order. We do see on the order that the seller has refunded the amount in full, so the payment has been returned. We have noted your order and again we are sorry for the unfortunate and inconvenient outcome.
I have no trouble buying on ebay, ETSY or LiveAuctioneers buy I have problems buying on Ruby Lane. It took my over 15 minutes and numerous attempts to complete the payment process for this inexpensive $32.00 item, which is unacceptable. Let's make the payment checkout process easier on Ruby Lane. I have loss buying items on Ruby Lane while trying to pay for them. Unacceptable.
Thank you for your business on Ruby Lane. We reviewed your most recent order and the request to change the method of payment, which meant the option for paying immediately was not viable until the method of payment was changed to your preferred method. We are sorry for the inconvenience; please use Email Ruby Lane found at the bottom of any page for any future questions about paying for orders.
Purchased from Ruby Lane many times. Very reliable service Oldeclectics is my wife’s favorite shop Carla Thompson is very knowledgeable and helpful. Never had an issue
Thank you for your business and for sharing your positive experience with one of our many very fine dealers and sellers!
Thank you for your business and for sharing your positive experience!
I had a great first experience with Ruby Lane! The seller was really communicative and friendly. My ring was dispatched quickly and arrived exactly as shown in the listing photos. I would absolutely shop from Ruby Lane in the future.
Thank you very much for your business and for sharing your positive experience with one of our many fine jewelry dealers and jewelry shops.
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