Ruby Lane

Fat response time

Fat response time, easy payment & refunds.

Pleasant business people to deal with

Pleasant business people to deal with. Fast responses, secure and timely deliveries. Thank you for the diverse selection of merchandise! Good marketing communications.

I received my chair today

I ordered a vintage Brighton Pavilion chair from Black Tulip Antiques on October 2, 2025. As of last week the chair had yet to be delivered. Black Tulip was not replying to my emails. Turns out that they were not getting my emails. When I was finally able to talk with them they resolved the problem with the shippers within a couple of days. I received my chair today and it is in perfect condition. It turns out the problem was with the shippers, Maersk Denver.

I have been shopping with Ruby Lane for…

I have been shopping with Ruby Lane for nearly 20 years and have seen it grow and change in good ways to aid the shopper. I have trust in the sellers and the support behind them that Ruby Lane provides. I enjoy the quality of the items I purchase. While all of the vendors do their business differently, they are all satisfactory to me. I would rather have an item over packed than packed carelessly. This has never been a problem for me in recent years. Some sellers give very detailed information about items while others rely on photos. I am experienced so both ways are fine with me. Keep up the good work.

I have used Ruby Lane for years

I have used Ruby Lane for years. They have special items that you won’t find anywhere else.

*****

Wow. I found exactly what I was looking for, A used book in great condition. Arrived when promised. Highly recommend this company

I like the sellers and items I have purchased, however the prices may be higher than expected due to costs of selling through Ruby Lane

I really like the items I have purchased. Most of the sellers have unusual, special or rare items. The sellers have been easy to reach. Unfortunately it is costly to be a seller, so be sure to compare other sites to see if the price is fair. Right now due to economic uncertainty prices are dropping on many collectibles. If you buy it at today’s price, you may find the prices are lower next month.

Always good experiences

I have purchased several things over the years from Ruby Lane, and have always had a good experience. They have good communication after a purchase, and the sellers I have purchased from seem to as well. They have a great filtering process for searching, and several purchasing options.

Ruby Lane used to be a stellar platform…

Ruby Lane used to be a stellar platform for high-end antique and vintage jewelry. It all changed when they moved Palmer to COO. Under his supervision the platform started hosting multiple sales a year, demanding the seller list a specific number of items at 50% off in order to list items at a lower discount rate; while Ruby Lane kept their commissions the same. As their company faltered, rather than go back to their original platform ideas, they imposed a $40 monthly fee to their shop owners. Ruby Lane is like all other “woke” companies-they go so far left they cant get out of their hole. This platform has lost many good sellers as well as buyers-while attracting the “discount bargain” buyers-who want to complain and return items. Ruby Lane is no longer the platform it used to be. Great job Palmer. You have managed to crumble a great platform into a bargain basement red tag sale.

First class service

Me Mr. Simon Little is a gentleman. I really appreciate his business

Very easy and seller responded fast…

Very easy and seller responded fast very good site!!

I don't like that Ruby Lane seems to support vendors more than customers

I don't like that Ruby Lane doesn't seem to track well on when their sellers have discontinued or closed their shops. I had to file a fraud complaint earlier this year to get my money back for an item I ordered from a shop that was apparently not in business anymore on RL. I also don't like that vendors are allowed to treat customers badly. During the past 3 years, I've had 3 difficult, rather nasty dealings with several RL vendors. I don't appreciate a vendor who censors me because I didn't respond in a timely fashion to their email - really?! I just found that I was being censored by an RL vendor to purchase an inexpensive item. I've never purchased anything from this vendor before, not sure what the problem is! But that's OK, I found & purchased a much nicer version of the same type of item from another vendor!

always a pleasure to do business with…

always a pleasure to do business with Ruby Lane..have never experienced any problems.

Easy to navigate information of what I…

Easy to navigate information of what I was looking for.

Easy to navigate.

Easy to navigate. East to complete purchase. I hope for a quick delivery. I am out of town 10/01/25 and it is a gift item Thank You Mike Hannon

OFFER CONSTRAINTS

Once the vendor and I had agreed on a price, it was very easy to make the purchase. I was especially thankful that Ruby Lane had agreed in advance to honor 10% off. The only thing I can think of to improve the experience is to NOT cancel that offer within two hours of placing the item in one's cart. There are NUMEROUS legitimate reasons why most people cannot honor that time frame; in my case, it was a matter of getting more input from the seller about the materials used in the item BEFORE I made the purchase. Your vendor has consistently been above board i.e. you can trust her to answer truthfully. I KNOW that what I see is what I will get.

It was easy to use and iteration…

It was easy to use and item arrived in great condition and in timely manner.

You need an app

Rubylane has some fine sellers .

I love Ruby Lane

Ruby Lane gives you the opportunity to find a special hard to find item that you otherwise probably couldn't find elsewhere all from the comfort of never leaving home.