Ruby Lane

Great job

Great job. Professional service.

Found the Antique Lights I Needed with Ease

I was able to narrow down my search and put things on my wish list while I contemplated my decision, then came back and bought the lights I chose.

This piece is more beautiful than expected

This piece is more beautiful than described, and fits wonderfully into my collection of Occupied Japan Moon Vases. Seller was terrific – packed carefully, shipped promptly and at a fair price. Kudo’s and thank you!!

1952 "Tina" Ginny Doll

The Ginny doll I bought is exactly as pictured and described. I'm very happy with this purchase.

Fantastic product and response time

Wonderful and quick response time. Very helpful

This was my first purchase from Ruby…

This was my first purchase from Ruby Lane, but certainly not my last! I could not be happier with the vintage ring that I purchased and especially loved the special packaging ! Thank you so much!

Checking out was difficult

Checking out was difficult. I didn’t want the layaway options but somehow that happened. Now I’m working with that seller trying to reverse this. I still don’t know how I pay for my item. I won’t purchase from this site again.

Sold an item that they didn`t have

Seller listed an item that they did not have. Keep your inventory up to date.

I am so impressed by Charles in…

I am so impressed by Charles in Customer Support. He answered my reply instantly. I am so grateful for such incredible service. Thank you Rubylane.

Did not receive any invoice from seller

Did not receive any invoice from seller Cancel order after several hours of waiting for seller to send invoice. Waste of time and effort. I waited 5 hours for the invoice and payment was due the same day. I gave up after waiting well into the evening. Even after seller arrived home one excuse after another! There was nothing related to attempting to need immediate invoice. This was not a lay away it was a full one time payment. Due the same day.

Happy customer for at least a decade

I have ordered from Ruby Lane many times over probably about a decade, and it's a great platform. It's easy to use, RL has big sale events pretty often, and the quality of the items for sale is really high. Listings usually have good photos and descriptions. So far all the sellers I've dealt with have been consistently responsive when needed, good at packing and sending quickly. It just seems like a higher class of seller than, ahem, some other sale sites you've probably heard of. I only experienced one issue when a seller never sent the item I purchased, but after giving the seller some time to come through (and they did not come through), I was able to get a refund pretty easily. RL has a good problem resolution system. Overall I've been really happy with Ruby Lane as a source for vintage and antique items. [p.s. I am treating this as a general review, not a review of a specific purchase but if you're wondering, my recent purchasing experiences have been 100% positive]

There is a wide inventory for all…

There is a wide inventory for all tastes and budgets. Sometimes the search results are not what one is looking for even with the category search options presented. This becomes a bit time consuming when looking for specific items and having specific budget for it. But is OK.

I have been a Ruby Lane shopper for…

I have been a Ruby Lane shopper for 20-ish years. I trust the antique and vintage fine jewelers and antique shops from all over the world that I find there. My only quibble, and I mention this in every review and it never changes, is the ghastly customer service experience with the workings of the website itself.

Terrible email service with Ruby Lane

Terrible email service with Ruby Lane. Delayed purchase. Kind vendor helped to hold item till email issue with RL was solved.

Quick turnaround time

Quick turnaround time, very nice product, definitely a keep sake.

Beautiful Jewelry ~ InVintageHeaven

I made several purchases and received discounts on the three jewelry items I bought. The owner, Kat, was very patient with me as it took some time for me to make my decisions. It is the first time I have bought items from Kathy Selvaggio at InVintageHeaven. I am very pleased.

Easy to navigate purchase--

Cancelled order, no notification

I bought a ring from a dealer on Ruby Lane, but later discovered, when I logged into my account, that the order was canceled. I never received an email or any notification from Ruby Lane that the shop had sold the ring in their store and canceled my purchase.

Great Seller !!!!!!!!!

The seller e-mailed immediately. They also send a very detailed instruction on how to set up the clock, how to wind the clock, and things to do to get it working correctly. It was very informative and useful as it is coming across the states by mail. I very much appreciate this advice.

Major disappointment

I attempted to purchase a beautiful piece of jewelry during the most recent sale. Payment was acknowledged. Then I was notified that the piece had been sold in the vendor’s shop and she neglected to update the listing on Ruby Lane. Major disappointment