Saatva (www.saatva.com) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 39% of negative reviews; 89 of them were added in the last 12 months. Last updated 2026-08-11.
Rx King mattress purchased. It doesn't require special building, it's off the shelf. I was told to expect 2 weeks. After 2 weeks, I was told it was local and it would be a day or 2. After 3 weeks the delivery company needed another week. Trust lost, order cancelled. Three weeks on a bad back and I still need to go shop for a mattress. How about you drop the "white glove" and concentrate on just delivering?
Gloria was a tremendous help from the moment I ordered the mattress, until it was delivered. She was prompt at helping me work around the delivery details, always with a kind word and a cheerful greeting! The delivery was seamless.....the gentlemen picking up the old mattress and delivering the Saatva....took all of about 5 minutes! What great effeciency and with respect and a smile! Highly recommend Saatva, both for the customer service, but ALSO for the comfortable sleep it is providing!!! Thank you!!!
Ordering a new mattress online was easy and convenient. Knowing it was made when ordered was even better since it didn't sit in a warehouse for any period of time. Delivery and placement on my bed frame was a breeze. Over a year later, the mattress is still comfortable.
I had seen your products advertised and was very impressed with the beauty and quality I observed. Now that I have a brand new adjustable bed and mattress, they are exactly as advertised (if not better!) I worked with Lindsay in your Westport store.She was wonderful; she had a great knowledge of the products and was so nice to work with. The delivery was fast and efficient. My whole experience with Saatva has been great; I enthusiastically recommend Saatva to discerning mattress and bedding shoppers.
I am loving my bed, I had no idea a luxury mattress combined with the adjustable base can change your life! ❤️ I'm telling everyone I know that they need to invest in one. Your customer service is stellar, you don’t see this kind of care and support these days. I appreciate you all so very much! Thank you, thank you, thank you!!
At the time I purchased the Saatva Mattress I had a question for the online salesperson. I emailed him the information and after reviewing it he said that there should be no problem. He said he would get back to me with an answer. I never heard from him again. Subsequently, I called another representative from the company and emailed her the same information. She reviewed it and again I was told there should be no problem. Meanwhile several weeks had passed and I wanted the mattress. Finally, in desperation, I tried one last time and this representative was able to get me a response. She sent me a letter stating what needed to be done. This would have posed no problem if they had not wasted so much of my time and caused me such aggravation. A company is only as good as the reliability of the service they provide. They failed miserably and I felt that this was a prelude of things to come. I cancelled the order.
Hi Kenneth, Thank you for taking the time to share your feedback with us. Please accept our sincerest apologies for what we recognize is not the level of service you deserve, nor the level of service Saatva strives to provide every customer. We understand how disappointing your experience has been, and we truly regret that we fell short of your expectations. While we respect your decision to cancel your order, I would welcome the opportunity to speak with you personally about your experience if you're open to it. Your feedback is invaluable, and conversations like these help us better understand where we need to improve. If you would be willing to discuss your experience further, please feel free to contact me directly at [email protected] at your convenience. Thank you again for taking the time to share your experience with us. We sincerely appreciate your feedback and wish you all the best moving forward. Kind regards, Kristel E. Director of Customer Satisfaction
We visited the San Francisco showroom and received wonderful help from Robert. We wound up with the one we didn't think we would , thanks to Robert's expertise and suggestion, and man we are so thankful! I have an old low back injury with issues now a days and our Saatva HD has literally saved and changed my life! Cannot say enough good stuff about this bed and our experience. So thankful we didn't wait any longer! LOVE our new bed.
I felt heard when I talked about needing a Saatva mattress that might be a little less firm than one I purchased. Gil, listened well and asked me pertinent questions about my mattress experience. He offered a complimentary topper and stated that I could contact him after checking it out...and if that didn't help he would see what else could be done. The topper came quickly as he indicated, and I'm giving myself a little to see the adjustment as Gil suggested. I appreciated the attentive service and willingness to help... I left feeling like a valued customer.
The delivery process is a nightmare. I am going from a king size bed to a queen because I bought new furniture. My old bed is out. When I bought my Saatva mattress I was told the delivery would be June 8th. I am out of my bedroom for two weeks. UNACCEPTABLE
16940 Bay St
Mary D. was wonderful - she was very informative and knowledgeable about the product/warranties and helped me choose a mattress to fit my needs. She has a great personality, returned my calls in a timely manner, walked me thru the process, answered all my questions and cared about me as a customer. Mary D. is an asset to your company.
There is no life time warranty, it depends on how many years you have had it. We bought ours in 2019 a split king with the base. Only 5 years and it has bubbled on the top. looking really bad one side now the other. Although it is was very comfortable, now it's not after 5 years, life time warranty won't replace it and it was an expensive mattress. They wanted to charge me more as the prices have gone up. Deceptive. I said why would I pay that replacement cost if it only lasts barely 5 years. Never again. Sucked me into the life-time warranty. Don't get me wrong it is a wonderful hybrid mattress but not for an adjustable base. Looking elsewhere to replace it.
Hello Nancy, Thank you for taking the time to share your thoughts with us. We are very sorry to read about your concerns and appreciate the opportunity to better understand your experience. We would like to clarify that our mattresses do come with a lifetime warranty, with options structured around the stage of ownership. However, we have never advertised our lifetime warranty as one that provides lifetime mattress replacements, and we sincerely apologize for any confusion regarding this. We would truly appreciate the opportunity to speak with you directly so we can better assist and address your concerns. Unfortunately, I was unable to locate your order using the information provided in the review. At your convenience, would you mind sending your order details to [email protected]? We hope to have the opportunity to connect with you and provide further assistance. Wishing you a good day. Kristel E. Director of Customer Satisfaction
I purchased a Saatva mattress topper hoping this would help my back. I have now slept on this topper for more than a month and my back feels much better when I wake up in the morning. The price seemed high but I am pleased I made this purchase.
I purchased my Saatva mattress and adjustable frame on May 1, 2026, and I absolutely love my bed! The mattress is incredibly comfortable, but I also really love the adjustable frame. The vibration feature is so relaxing when I’m sitting up watching my favorite shows. My favorite feature, however, is the lighting underneath the bed frame. It helps me safely move around the room at night if I need to get up, and that has been such a blessing. The entire experience with Saatva has been wonderful from the beginning. I’ve shared my experience with my nurses, friends, and family. My son, who is a disabled Air Force veteran, is now wanting a Saatva for his next bed as well. Thank you, Saatva, for creating such a comfortable and thoughtful product and for providing such a wonderful experience!
I bought a down alternative pillow from Saatva, and after less than 2 months it turned into a lumpy mess. No amount of fluffing or shaking helps anymore, the pillow is completely unusable. Paying $115 for this was a huge mistake. I honestly could have bought multiple cheaper pillows from Costco. For a company that markets itself as “luxury,” the quality is incredibly disappointing. What makes this even worse is that Saatva deleted my negative review from their website instead of addressing the issue. That tells me they care more about protecting their image than being honest with customers.
This company is worse than the ratings show. I wrote one negative review about their product and was harassed repeatedly to take down my post. I got multiple calls a day with requests and bribes to remove my post. This company is shady. Do not trust what you read on their site.
Hello David, We are very sorry to hear that you had a poor experience and feel the way you do. Our only goal in reaching out was to see if there was an opportunity to work toward making you another happy Saatva customer. That said, we completely respect your feelings and your desire not to be contacted further. We wish you nothing but the best moving forward and appreciate the time you took to share your experience. Take care. Kristel E. Director of Customer Satisfaction
Update to my May review: A Saatva rep called me to address my concerns & offered to exchange mattress for one that comes direct from factory. Apparently Saatva airs out foam before making mattress? However it's been 5 weeks since delivered & the odor is 95% gone. Kudos to this company w very proactive customer service. If considering purchasing, I recommend buying direct from Saatva instead of a 2nd party. Previous review: I bought the Saatva Hybrid medium firm. It is very comfortable, relieved my back pain. However the memory foam padding on top of coils is outgassing VERY strongly, giving me headaches & nausea. I've had it standing on its side in my bedroom, windows open, fans on, for 5 days & it still smells. I don't know what I'm going to do since I bought the mattress from QVC.
Amazing customer service. By far the best mattress company out there. Great mattress. I bought one for every room in my house:)) Delivery was seamless and they take away your old mattress with no charge. Saatva….GREAT night sleep!!!!!
We ordered the classic firm and classic luxury firm mattresses. They were not firm enough for us. We called after a few months and were advised to turn them. We did and still we didn’t like them. So we scheduled a return. They were supposed to pick up the mattresses today between 11am and 1pm. It is 5:16pm. I have been on the phone ever hour for six hours since they did not come during their window and I still don’t know when they will come, not even which day they will come. So a great return policy only works if you can actually process a return. I am so frustrated that feel like throwing them out the front door at this point.
Saatva Rx CalKing mattress we received was nothing like the quality we tried in the showroom. Huge “hill” in the middle, deep depressions where each person sleeps, and the edges are very very soft and collapse. Simply not a quality mattress in any way. Delivery was late, and they had our nice bedframe (which we enjoy). They delivered the mattress a few hours later, after first saying it might be a few days later. When I called to ask for refund, they are fairly pushy about bringing you another mattress instead. They finally agreed to do a full refund (we only had mattress one week at that point). Mattress continued to off gas for one month, until our new TempurPedic ProAdapt 2.0 Soft mattress arrived. That one is excellent quality, btw. Pickup of mattress by Saatva went fine. Refund to Affirm account went fine. So the two stars is mainly due to poor Quality of the Mattress. It was so poor that there was no way I wanted to try another Saatva Mattress in our home. When I was first purchasing online, their system kept trying to take away the best current deal available. I would get three different prices in the cart, so I had to work hard to get the correct best discount. That just seems pretty darn mean, when you consider that some purchasers will be significantly older, and have less good cognition.
Hello Blair, Thank you for being a valued Saatva customer. We are truly sorry to hear about the very rare experience you have shared with us. At Saatva, our objective is always to ensure that we provide our customers with both an excellent product and an exceptional experience, and we proudly stand behind our products. At this time, we were unfortunately unable to locate your order in our system. When you have a moment, could you kindly send your order details to [email protected] in order to further review and assist you? I hope to speak with you soon and look forward to helping resolve this matter for you. Thank you again. Kristel E. Director of Customer Satisfaction
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