Saatva (www.saatva.com) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 39% of negative reviews; 89 of them were added in the last 12 months. Last updated 2026-08-11.
“Excellent experience so far. Mary was incredibly helpful, knowledgeable, and patient throughout the entire process. She was never pushy or aggressive, which I really appreciated, and made me feel very comfortable taking my time and asking questions. Buying a mattress can be overwhelming, but she made it easy and stress-free. She also made me feel very confident in what I was buying. Overall, she was just genuinely nice to work with. Highly recommend working with Mary!”
m
megan · 3 reviews · Experienced 2026-04-02 ·
★★★★★
Worst mattress we ever had
Worst mattress we ever had. Deep depression on each of our sides of the mattress after just 2 years. We weigh less than 150 lbs. each. Saatva only offered 30% off another mattress. Very poor warranty. Look elsewhere. Their advertising is better than their mattress.
Reply from Saatva2026-05-10
Hi Megan,
Thank you for taking the time to share your thoughts with us. We are very sorry to read about the concerns you shared and would appreciate the opportunity to discuss your experience further.
Unfortunately, I was unable to locate an order using the information provided in your review. At your convenience, could you kindly send your order details to [email protected]? I would like to look into this further for you.
I look forward to hopefully speaking with you soon and working toward a resolution.
Take care,
Kristel E.
Director of Customer Satisfaction
a
alan · 7 reviews · Experienced 2025-05-02 ·
★★★★★
Wore out after 2 years
Customer service was fantastic, but the Classic mattress wasn't. While it was very comfortable, it felt like a sleeping pad on low. If you use an electric blanket or a petite person who is cold all the time you will like, this is for you. The average person will feel warmth under them. A high quality cotton mattress cover helped, but a bamboo cover much better. After 2 years my back started killing me from the mattress, indicating time for another. My chiropractor said the same thing. At 200 lbs, just me sleeping on a queen bed on my side it became no matter sleeping diagonally, middle or side back still hurt sleeping. It was rotated every 3-4 months. So bought a new mattress from the original mattress factory and haven't looked back. Their spring system is much better than the Saatva and they don't use memory foam so I'm not hot. They do have some very heavy mattresses but some lighter ones with box spring. Old school works the best in this case, don't be fooled by Saatva pictures and slick advertising
Reply from Saatva2026-05-17
Hello Alan,
Thank you for taking the time to share your feedback with us. We are very sorry to read about your experience and regret that your Saatva Classic mattress did not provide the long-term comfort you were hoping for.
While comfort preferences can vary from person to person, it is not common for our mattresses to sleep warm due to their construction and breathable design. We are also sorry to hear that you did not continue to find the comfort and support we hope all of our customers experience with their mattress over time.
At this time, we are not sure if you previously contacted us regarding these concerns prior to purchasing a new mattress, as we were unable to locate your order using the information available through your review. Even so, we would still welcome the opportunity to discuss your experience further and review any concerns you may have.
If you would be willing, please send your order details to [email protected] so we may look into this further for you.
Thank you again for your feedback. We truly appreciate you giving Saatva a try, and we wish you the very best with your new mattress purchase.
Kristel E.
Director of Customer Satisfaction
I am a returning customer, mostly because of the great quality of the mattresses , but also because of the great quality of the staff answering the phone calls from me and giving me answers to issues AI robots can't. My time is valuable, and my last exchange with your customer service rep. Meghan made the whole process easy. I purchased a new set up ( the Santorini frame, firm Saatva mattress, and a few other accessories in less than 20 minutes. Yes, I knew what I wanted and what I didn't need, but Meghan filled in some knowledge gaps about discounts and other offers that surprised me, I am looking forward to the arrival of my new set up later this month.
B
Beth H · 1 review · Experienced 2026-04-22 ·
★★★★★
Very Disappointed in Saatva Classic I bought a Saatva classic mattress 3.5…
I bought a Saatva classic mattress 3.5 years ago. It was never a super comfortable mattress but it was luxury firm so I don’t expect comfy.
After two years of use, I started noticing aches and pains. These aches and pains became unbearable. The issues disappeared while I was away on vacation, so I moved to my spare room and used a 30 year mattress which was also fine.
I could that the Saatva box spring (aka foundation ) was substandard. The internal wooden pieces were spaced 4-8 inches apart. The big gap is in the middle which aligns with the sagging /pain. I bought a foundation bed hoping the mattress could be salvaged but I was wrecked in just one night on it.
Saatva has offered to refurbish the bed for $150. However it won’t have it back for more than a month, and the $150 Is non refundable (even if you don’t make it one night on it). I have seen mixed reviews on Reddit. Some said the repairs worked . Others said it wasn’t usable.
If you get a Saatva be sure to return it within a year if you see any issues. I would avoid frame and box springs entirely. Looking under the cotton reminded me of 8 th grade shop.
C
CAROLE · 5 reviews · Experienced 2026-03-17 ·
★★★★★
Ordered from Saatva
Ordered from Saatva, the classic lux firm. Took 2 weeks to get it delivered. It sat in delivery warehouse. After sleeping on the mattress, I think it is too soft. Having back aches. Going to exchange for a classic firm. I do love the adjustable base and the massage feature. It's great. But took off two stars for slow delivery and matress softness. NOT LUX Firm. It's soft.
Reply from Saatva2026-04-21
Carole,
Thank you for taking the time to share your feedback with us. I’m very sorry for any inconvenience caused by the delivery issue you experienced and appreciate you bringing it to our attention.
I’d also like to mention that comfort preferences can be quite subjective. While the Luxury Firm model may have felt too soft for your personal liking, it is designed to provide a medium-firm feel that suits a wide range of sleepers.
We hope you were able to connect with one of our friendly representatives to assist with the exchange you were considering, as our goal is always to help our customers achieve the best possible sleep experience. That said, if you still have any questions or need assistance with your order, please feel free to reach me directly at [email protected].
Thank you again for your time. Wishing you a wonderful day.
Kristel E.
Director of Customer Satisfaction
J
Jeffrey · 8 reviews · Experienced 2026-04-03 ·
★★★★★
Unsleepable < 18 months
I am a 79 year old male, 5'7" tall weighing 160 lbs. and a side sleeper on our king Saatva firm mattress purchased in late 2024. Now in less than 18 months, it has been unsleepable for me during the last month or so until today, 4/3/26, when a different mattress was delivered from a competitor. Could not find how to post photos showing large bulge in hip area that somehow developed making it so.
Reply from Saatva2026-04-21
Jeffrey,
Thank you for taking the time to share your thoughts with us. We’re very sorry to read about the concerns you’ve experienced with your mattress.
We did want to check whether you had previously reached out to us regarding these issues, as we would have truly appreciated the opportunity to assist you before you decided to purchase a new mattress. That said, we would still very much welcome the chance to discuss your concerns and see how we may be able to help.
At this time, we were unable to locate an order under the name provided in the review. When convenient, could you please share your order details with me directly at [email protected] so I can look into this further?
We hope to have the opportunity to connect with you soon
Take care.
Kristel E.
Director of Customer Satisfaction
J
Jon R. Simon · 17 reviews · Experienced 2026-03-24 ·
★★★★★
The Service is great!!!
Update: Saatva has called me and we are trying to diagnose the problem as the mattress is rated to 300lbs (I'm only 200). The issue could be the Box Springs which need to be replaced. So we have come up with a plan to test out if it was the Mattress or just worn box springs. Their customer care is excellent. So I am changing from 2 stars to 4 stars. This company listens!
The ONLY reason I am giving 2 stars is because of service. I have now had two mattresses. The first was luxury firm, that became a mushy saggy mattress within 6 weeks of buying it. Saatva called me after I posted my first review on the mattress, and offered me another mattress for free. Given my experience, I asked for extra firm. Same thing. A big mushy pile of junk. I HATE IT. Causing all kinds of back problems due to the way is sags. I just had to get spine surgery and I blame the mattress.I paid $2,200 for the mattress and it's horrible. I can't afford to replace it as I live on my Social Security Disability. Sorry,Saatva, but any first class hotel mattress is better.
Reply from Saatva2026-04-21
Jon,
Thank you for taking the time to share your feedback with us. We’re very sorry to read about the rare experience you’ve described and appreciate you bringing it to our attention.
We would like the opportunity to discuss your concerns further and see how we can best assist you. Unfortunately, I was unable to locate an order using the information provided. At your convenience, could you kindly send your order details to [email protected] so we can review your account?
We truly hope to have the chance to connect with you and work toward a resolution.
Thank you again for reaching out, and we look forward to speaking with you soon.
Kristel E.
Director of Customer Satisfaction
I absolutely love my new Saavta Rx mattress with the Santorini bed frame. This mattress feels like a big, comfortable hug when I go to bed. It provides the contours and support I need for my chronic back pain due to scoliosis. I researched online and visited a Saatva viewing room in Boca Raton, FL. There, I received excellent guidance and customer service from Frank, who helped me choose the right mattress. There was no pressure, just helpful advice, as Saavta representatives do not work on commission. I ordered the bed on February 14 and received it on March 11, a little longer wait than originally planned, and was credited $150 in appreciation for the delay. Now that is great customer service, with satisfaction assured through follow-up phone calls and texts. I wanted a well-made-in-America mattress and a good night's sleep. I got both. Thank you, Saavta!
J
John Pritchett · 2 reviews · Experienced 2026-03-15 ·
★★★★★
Saatva: The Place Shoulder and Back Pain Go to Retire
We recently purchased the Saatva Classic Mattress, King, 11.5" Luxury Firm, and the experience has been outstanding from beginning to end.
For the past several months I had been dealing with persistent shoulder and back pain. My wife suggested it might be time to replace our mattress, and once I started researching, Saatva kept rising to the top. The quality, materials, and reputation consistently stood out, so we decided to give it a try. I am incredibly glad we did.
The white glove delivery and setup service was exceptional. The delivery team arrived exactly when scheduled, handled everything professionally, set up the new mattress perfectly, and removed our old one. It was effortless on our end and made the whole experience feel premium.
But the real surprise came that first night. I woke up the next morning and realized something remarkable — the shoulder and back pain I had been dealing with was simply gone. After just one night of sleep. I honestly did not expect a mattress to make that dramatic of a difference.
The Luxury Firm version strikes the perfect balance of support and comfort. It feels substantial and supportive without being hard, and it provides excellent alignment and pressure relief.
If you are on the fence about investing in a quality mattress, I cannot recommend Saatva enough. The product, the service, and the immediate improvement in sleep quality have made this one of the best purchases we have made for our home.
K
Kirsten · 2 reviews · Experienced 2026-03-08 ·
★★★★★
My husband and I bought the Contour 5
My husband and I bought the Contour 5. Waking with sore shoulders for several months, we decided to drive to the store in San Francisco to try the different models. I suggest if at all possible make this happen before purchasing. It is hard to explain your sleep needs and have the sales person choose the right mattress for you. We ended up with the RX king mattress and LOVE it‼️
K
Kevin D · 2 reviews · Experienced 2026-03-02 ·
★★★★★
After losing three beds in a house…
After losing three beds in a house fire, my wife and I needed to quickly replace a king and two queens while navigating insurance timelines and a real urgency to get back into our house. Chrissy J. and the team at Winter Park made what could have been an overwhelming process genuinely easy.
Chrissy took the time to understand our situation, our preferences, and our budget. We previously owned a Sleep Number bed that cost significantly more than the Saatva king we ended up choosing — and frankly, we feel we came out way ahead. The Saatva team in-store and above stepped in to ensure we received the best possible pricing across all three mattresses, bedding, frames, and the platform bed for the king. That kind of advocacy from a sales team is above and beyond.
I can’t yet speak to long-term comfort or support since delivery is pending, but the buying experience alone earns five stars without hesitation. When a company responds to a customer’s hardship with genuine care and action — not just words — that says everything about their values.
Highly recommend Saatva, and Chrissy J. specifically, without reservation.
J
Jaclyn Sabo · 1 review · Experienced 2026-02-27 ·
★★★★★
Worth the hype!
Love my mattress and seamless delivery experience.
A
Andy · 6 reviews · Experienced 2026-02-24 ·
★★★★★
Be careful dealing with Saatva
Be careful dealing with Saatva. Just received a check in the mail from some Legal firm...I had no idea what it was. After doing some research, I found out it was a payment from Saatva for overcharging me on the taxes they charged me. Somebody must of sued these lowlifes and they had to return the money they overcharged. Watch out!!! Smells like a scam.
Reply from Saatva2026-03-04
Hi Andrew,
We are sorry to have disappointed you, and would appreciate the opportunity to discuss the matter further with you. Please contact me at [email protected].
Best wishes in all things!
Kristel E.
Director of Customer Satisfaction
D
DWL · 2 reviews · Experienced 2026-02-02 ·
★★★★★
Please remember you asked for this…
Please remember you asked for this review Saatva.
We went to their showroom, credit card in hand, ready to buy.
Because of my multiple disabilities that was quite the ordeal.
We were "helped" by a woman who claimed to have worked there 2 and a half years. My wife and I both come from extensive sales backgrounds.
WE KNOW when we are dealing with an untrained amateur.
Just to encapsulate the whole experience, ten minutes into it,
I had to ask her to tell me her name. No sales technique whatsoever. She was totally sterile, business only.
If this situation required a cashier MAYBE she would suffice.
Of course, she walked us without so much as a "see ya later."
No one else intervened. No supervisor. No floor manager.
None of the other two "salespeople" sitting behind the counter as the woman blew us out of the place.
This was an over $4,000.00 sale walking out the door!
My wife and I were so taken aback that I e-mailed their corporate office to tell them of our experience.
Fortunately, we were soon contacted by TJ, the District Manager.
This fellow knows his stuff. He was totally competent, a total professional. TJ salvaged the whole deal and got a bed coming our way. I can't help but wonder how many other sales are not given to him to fix.
DWL
T
Tais · 2 reviews · Experienced 2026-02-17 ·
★★★★★
If I could give it 0 star I would - horrible quality!
If I could give it 0 star I would. THE WORST MATTRESS I ever seen. After sleeping on the Zen mattress for about three months, both my husband and I developed serious back, shoulder and neck problems.
We initially used the less firm side. Within weeks, I began experiencing significant lower back pain and had to attend physical therapy for two months. At the time, I did not realize the mattress could be the cause! However, when I slept on the couch for one week, my lower back pain completely disappeared.
We then flipped the mattress to the firmer side, hoping it would solve the issue. Instead, my husband began experiencing upper back, shoulder, and neck pain. We even switched sides of the bed to rule out positioning — and now I am dealing with severe neck pain to the point where I can barely turn my head!
This mattress has developed visible indentations on both sides. The depressions began to form after just a few nights of sleeping on it! For reference, I weigh just 100 pounds, making this degree of indentation especially concerning.
We have never experienced anything like this with any other mattress before. Extremely poor quality of product! What was marketed as a premium, supportive product has instead led to severe back, shoulder and neck problems for both of us.
DO NOT RECOMMEND!
J
John Spacek · 8 reviews · Experienced 2026-02-13 ·
★★★★★
Service is terrible
To Whom It May Concern,
I am writing to formally complain about the poor service I have received regarding a warranty claim for an adjustable bed base from Saatva.
After purchasing two beds with adjustable bases, one base broke. Despite the product being under warranty, my wife ( a female) was initially told very rudely it was not covered. It took multiple phone calls from me ( a man) to finally confirm that the item is, in fact, covered.
Following that confirmation, I have spent weeks making additional phone calls to arrange a replacement. The delivery company has now missed the scheduled delivery window twice, despite me waiting at home for four hours on each occasion.
The level of service I have experienced is unacceptable. I expect this issue to be resolved immediately with a confirmed delivery date that is honored. Although I doubt that will happen.
Regards,
W
Wendy H · 9 reviews · Experienced 2026-01-18 ·
★★★★★
After months of comparing mattresses
After months of comparing mattresses, I continued to return to the Saatva for its quality, craftsmanship,, and service. My choice narrowed between a Saatva and a Spinks (British brand), so I visited the Charlotte Saatva store. Marcus introduced mattress options that fit my needs and easily led me to the perfect one. I have had severe neck injuries and challenges with hip alignment from old days of equestrian sports, some of which I had simply resolved to just bear. Then Marcus’ in-depth knowledge helped me find the relief I truly never thought I would experience. My hip pain subsided with just a few minutes of lying on the Classic. No question, it was the right choice. Marcus then helped choose two new pillows and an amazing all cotton mattress cover to give me an even better fit and feel. I highly recommend relying on his expert knowledge. He is a rarity in customer service, taking time to hear my woes and patiently giving me choices. Saatva staff are incredible personable and fully knowledgable about the entire product line.
After the first night, I awoke before my alarm without any aches, ready to start my day feeling rested and energized. The Saatva has a healing feel. My partner and I are able to sleep comfortably, soundly, and with confidence of a solid night’s rest.
Thank you for giving me a quality of life back.
Every interaction I had with every person at Saatva was quick, efficient and helpful. I sent an email asking a question - within a half hour got a call back. Once in the store, there was no pressure to buy the more expensive options - Ryan seemed focused on helping me get what I needed in the price range that felt right to me. IThe delivery was fast and easy - they set up the new bed and took away the old and I've been sleeping well every night since. Very happy with the overall experience!
M
Michael Hubbard · 3 reviews · Experienced 2026-01-20 ·
★★★★★
Good Delivery, missing some item's
He was great. The items delivered had issues. We received the bed and the remotes, but we didn’t receive the remote cradles or any sort of documentation. I was expecting some sore to owners manual and so sort of “welcome” package with details on our mattress.
