Saatva (www.saatva.com) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 39% of negative reviews; 89 of them were added in the last 12 months. Last updated 2026-08-11.
Finally a company that delivers what it says.I have spent so much money on pillow,expensive ones,that don't promise what they say.I took a chance on the Saatva Latex Pillow after researching companies and I'm glad I did.I never had to adjust the pillow and slept soundly.It's a medium firmness,stays cool and supports the neck Beautifully.It's worth every penny!
I am a disabled veteran. I ordered a Saatva mattress on July 20, 2026 (order #19008235333) after saving for eight months and skipping a family vacation to afford it. I chose Saatva specifically because of their reputation and stated support for veterans. That trust was completely let down. There were two failed delivery attempts. On August 7, 2026 the delivery crew from their third-party partner appeared intoxicated and still delivered no mattress. I paid Saatva, not the shipping company. They advertise white-glove delivery and could not get the product to my house. I spoke with Stephan, Steve, Heather, Dan, and Chrissy at Saatva customer service. None provided meaningful help or resolution. I have filed BBB complaint #25133631 and documented everything in writing. This experience has cost me wages and significant time. Saatva remains responsible for the order they took my money for. I expect either the correct mattress with substantial compensation or a full refund. For the date you asked for, it’s July and August 2026.
I bought a Saatva mattress and Wow what a disappointment! .. i weigh approximately 130 lbs and the matress started sagging Very quickly within months.. Worst mattress ever !
Saatva is a great company. We love our Classic bed. Special thanks to Ana & Meredith for working with me. Great customer service!
Buying a mattress is a difficult process, put mildly. However, I have never been happily surprised by a mattress company. First Saatva they make an incredible product that has a good enough price range to please. Most importantly, few months on your mattress you regret your choice. Well this is another area Saatva excels. They have a 365 trial period they stand behind. We had this happen and Saatva made the swap super easy. It's $100 processing fee but thats a small price to get the right mattress. We went back to store to find that mattress and they treated as a new customer. No BS because we were swapping. Then customer service was the best I have had from any company. My wife and I highly 5☆+. No high pressure and the store people have weeks of training on what each mattress that. Mike K., MA
Update 7/30/26: company did contact me again regarding this issue and upon hearing add’l info did provide a full refund for the defective pillow. I have changed to 3 star taking into account their assistance and the time I have spent getting to this resolution. Down alternative pillow costing around $140 became lumpy and uneven after 4 months of use -as a courtesy they gave me 50% money back via check which will take a month to receive because not within their 45 day trial. Don’t waste your time or money on this company. Too many other companies to do business with.
Since I purchased my Saatva I get TONS of spam from “Saatva Affiliate”. They need to fire whoever is selling their mailing lists and/or improve controls over client data. Additionally, I am a hot sleeper and my mattress runs very hot - I had to move it to my second home.
I ordered their bed in 2012 and it has been great ever since. You do need to rotate it (not flip it). Although I think it might be time to replace it??? Its been 14 years....even my Mom says she loves my bed, when she comes to visit. Thank you Saatva! Sealy and Sertas beds last 2-3 years!!!
I ordered a pillow to be delivered to my sister. The shipping address was auto changed after I placed the order so I emailed customer service but never recieved a response. I called the next day and the customer service rep. said she changed the shipping back to my sister's name. Today, I recieved a item shipped notice (1 week later for a single pillow) with my name with my sister's address. My billing address was also incorrectly changed. The service rep I spoke with today hung up on me when I asked him to let me finish my sentence. I will NEVER recommend or buy from this company again!
Extremely difficult to cancel an order even before it's shipped. As soon as I said "cancel", they shipped the pillow and topper. They ignored my first request and it took two more to get the order canceled. I still have not received confirmation. Opened a backcharge through my credit card because they are just unresponsive and untrustworthy. Will look elsewhere in the future. It's a shame because my wife really liked the feel.
LaVieernrose was very polite and concern with my questions and my experience with Saatava.
I asked for an update to the whole order, pillow cases and pillow. I received tracking for the cases, when I sent the first email my expectation was to receive an update on what was missing, instead they just confirmed what I already had. Took two additional emails to get information.
Saatva makes it very easy to do business and the Customer Service agents are fantastic!
Purchased Saatva Latex Hybrid King SKU 7061-6/6 in Nov 2023. My husband and I are 160lbs and 145lbs respectively. This mattress is horrible after 2.5 years of use. It started sagging a little after a year and at this point there is a visible hump in the middle of the mattress and sagging on each side. I have never had a mattress that went bad so fast and for the $2400 we spent on it one would think it would last. I purchased a mattress topper to see if would help but it didn’t. We are waking up with aches and pains and it has gotten so bad we have to purchase a new mattress. Will never purchase another mattress from Saatva again.
Working with the company reps, specifically Mario R. and Carl M., has been a pleasure, particularly in this day of robots and little or no personal contact. They got me in the right bed and Carl added a topper which was an excellent suggestion. The products are excellent and the reps are equally patient, professional, and helpful. I really like working with this company.
We had issues with the delivery of our mattress. Calls to complain and remedy the problems went unanswered. We were told a manager would call us and it never happened.
Ms. LaVieenrose Barrios was fantastic to communicate with. She definitely had the customer's interest in mind as she discussed the quality of both the mattress and the services provided by the company. She is a prime example in what a customer service representative attribute should be.
Bought a very expensive down alternative comforter. They are supposed to ship in 2-3 business days. After 4 business days I contacted the company and asked what the hold up was. They called me and emailed me and did not explain. They just said call us back or tell us when the ideal time to contact me was. WHY??? Why can't you just tell me when it will be shipped? End of story. I'm busy. I do not need to waste my time writing an email. calling back. waiting for another phone call to just answer a simple question that should be elementary for such a supposed high quality company. Irritating. And if it weren't for a wedding registry I would have cancelled my order and there is zero chance I will ordered from this company again.
I want to be clear up front: every Saatva employee I dealt with was friendly, responsive, and professional. And the mattress itself may well be excellent — we never got the chance to find out. This review is solely about the delivery experience, which was bad enough to make us cancel our order. Saatva outsources deliveries to third-party logistics companies (Coleman Worldwide in our case). What we didn't realize until things went wrong is that Saatva has no real visibility into or control over that partner. Our delivery window was 2-6pm. At 4pm the dispatcher called to say they were running a few hours late and would arrive at the oddly specific time of 8:44pm. We called the dispatcher at 9:30pm for an update but were unable to reach anyone. Next we called Saatva and, while sympathetic (they gave us a $100 credit), they said they had no way to contact the delivery company directly. At 10:30pm we got a call from the driver. He estimated that he'd be at his current stop for another hour, and wanted to know if we still wanted delivery. We said yes, and that we'd call him if we changed our minds. He called again at 11:45pm but I missed the call. I called him right back and got no answer. Eventually, just after midnight, he called and said he was already on the way to his next stop and couldn't do our delivery. We cancelled the order directly with Saatva at 12:30am. They processed our refund without issue, which I appreciate. But here's the fundamental issue: Part of what makes Saatva stand out is their included white glove delivery and old mattress removal service. But if their delivery partner fails — and ours failed completely — Saatva can neither intervene in real time nor ensure accountability after the fact. For a premium mattress purchase at this price point, that's a real problem. We may revisit Saatva someday if they change their delivery model. As great as their product might be, their delivery model is a deal-breaker for us.
While I stand by my original review, I have to say that I was pleasantly surprised by Saatva's customer service. They reached out to me and together we came up with a solution that I am happy with. Customer service is excellent, so I gave another star for that. I purchased a micro coil mattress topper for my King bed. After just 9-10 months, it's not holding up as well as I had hoped (sleep valleys even after consistently rotating). It's disheartening that such an expensive product didn't even last a year.
Hi DeeGee, Thank you for taking the time to share your thoughts with us. We truly appreciate you bringing your experience to our attention. We are sorry to read the rare experience you have shared. I did attempt to locate an order using the information available but was unfortunately unable to find a matching account. If you're open to discussing your concerns further, I would be happy for the opportunity to learn more about your experience and see how I can assist. Please feel free to email me directly at [email protected] with your order details, and I'll be happy to review. I hope to have the opportunity to assist with your concerns. Thank you again for your feedback, and I wish you a wonderful day. Kind regards, Kristel E. Director of Customer Satisfaction
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