Savage X Fenty (www.savagex.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 79% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 71% of negative reviews. Last updated 2026-08-10.
What people say
J
Jessie · 1 review · Experienced 2026-07-18 ·
★★★★★
Credit system got overhauled- feels like a proper scam now
I hate how the new system with the credits cannot be applied to the total at the end. It is a scam, when I am forced to either spend money or use my credit on an item that is notably less than what I paid for the credit. Credits used to be able to be applied to the total in the end, letting my pick out things that got my attention, vs trying to find something to spend my credit on within the confines of the credit system. I have defended Savage Fenty for years to friends and peers as having a unique system but have maintained it is not a scam, but here we are I guess. Really unfortunate because I do like the pieces I have gotten in the past, but back then I could just wait to use my credits when I found something I liked. Now I feel forced to either lose the credits or spend them on something less than their original value while on a timeline.
Reply from Savage X Fenty2026-07-29
Hi Jessie,
We’re sorry to hear that the updated credit system has left you feeling frustrated and disappointed. We understand how important it is for members to feel that their credits provide flexibility, value, and the ability to shop in a way that works best for them. We appreciate you sharing your concerns about the changes to how credits can be used and the impact this has had on your shopping experience. Your feedback is valuable. We've sent you a request through www.trustpilot.com asking for your account information so we can locate your account and assist you further. Please check your email for the notification from www.trustpilot.com, or log in to your Trustpilot account and respond to our request. Once we receive your information, we'll be happy to assist you with your concern.
Best regards,
Ivy
G
Gene · 1 review · Experienced 2026-07-18 ·
★★★★★
Easy and simple
Reply from Savage X Fenty2026-07-18
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
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Tasha · 5 reviews · Experienced 2026-07-17 ·
★★★★★
I love everything about this company
Reply from Savage X Fenty2026-07-17
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
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Glenda Green · 2 reviews · Experienced 2026-07-17 ·
★★★★★
Quality of items time it took to order.
Reply from Savage X Fenty2026-07-17
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
Did not have what I wanted in stock multiple times. Don’t bother with a membership. The bras you want are always out of stock in the sizes you want also.
Reply from Savage X Fenty2026-07-29
Hi Whitney,
Thank you for sharing your feedback. We’re sorry to hear that repeated out-of-stock items, especially in the sizes you need, have impacted your experience. We understand how disappointing it can be when you’re ready to make a purchase but cannot find the products you want. Your feedback is valuable. We've sent you a request through www.trustpilot.com asking for your account information so we can locate your account and assist you further. Please check your email for the notification from www.trustpilot.com, or log in to your Trustpilot account and respond to our request. Once we receive your information, we'll be happy to assist you with your concern.
Best regards,
Ivy
T
Tina S · 8 reviews · Experienced 2026-07-16 ·
★★★★★
secretly charge your card
Do not shop here unless you want secret monthly charges on your credit card. I made a single, one-time purchase on this site and was automatically enrolled in their "VIP Membership" hidden in the fine print. They have been secretly charging my card $69.95 every single month for "member credits" without sending clear receipts or notifications.
When I caught the charges and contacted customer service to get my money back, they tried to cancel my account immediately to keep the accumulated funds, claiming the credits are non-refundable store credit. This is a predatory business model that relies on people not reading the tiny text at checkout. I am filing a formal dispute with my bank and a complaint with the BBB. Absolute scam tactics—stay away!
Did you manage to close out the chat with Alvyn, or did he finally agree to push the refund through once you threatened the bank dispute?
Reply from Savage X Fenty2026-07-29
Hi Tina,
We’re sorry to hear that your experience with our VIP program left you feeling frustrated. We understand how important it is for customers to have clear information about membership terms, recurring charges, and available benefits before making a decision. We appreciate you sharing your concerns about the enrollment process and customer support interaction. We've sent you a request through www.trustpilot.com asking for your account information so we can locate your account and assist you further. Please check your email for the notification from www.trustpilot.com, or log in to your Trustpilot account and respond to our request. Once we receive your information, we'll be happy to assist you with your concern.
Best regards,
Ivy
I’ve always loved Savage Fenty for its diversity, clothing, products and customer experience
Reply from Savage X Fenty2026-07-16
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
C
C Lynn · 1 review · Experienced 2026-07-16 ·
★★★★★
Unhappy loyal subscriber
Im not excited for the new way the membership credits has to be used. Also with signing up to the subscription, there should be locked in pricing for members. My price should not change from what I signed up for. Not enough options or proper bundling to keep releasing $600+ and as of recently I only was able to get undergarments with my credits.
Reply from Savage X Fenty2026-07-29
Hi,
Thank you for sharing your feedback as a long-time subscriber. We’re sorry to hear that the updated credit system and recent changes to membership benefits have been disappointing. We understand your concerns about pricing consistency, available options, and having enough styles to choose from when using your credits. We appreciate your loyalty. We've sent you a request through www.trustpilot.com asking for your account information so we can locate your account and assist you further. Please check your email for the notification from www.trustpilot.com, or log in to your Trustpilot account and respond to our request. Once we receive your information, we'll be happy to assist you with your concern.
Best regards,
Ivy
C
Craig Jackson · 1 review · Experienced 2026-07-16 ·
★★★★★
There is a plethora of items to pick…
There is a plethora of items to pick from and that is a wonderful problem. I have heard nothing but wonderful things about Rhianna's brand and I am more than happy to contribute to her success.
Reply from Savage X Fenty2026-07-16
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
D
Dathen Wilson · 3 reviews · Experienced 2026-07-16 ·
★★★★★
I Had A Problem They Got Me Out The Way…
I Had A Problem They Got Me Out The Way With No Problem!!!
Reply from Savage X Fenty2026-07-16
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
The shopping experience is great. I don't like the way the new membership works though. After this month I will be canceling my membership. Thank you
Reply from Savage X Fenty2026-07-16
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
D
Daccon · 4 reviews · Experienced 2026-07-09 ·
★★★★★
Orders seem to process slowly
Orders seem to process slowly. No idea about the “member benefits”. Complete lack of communication so far.
Order has yet to ship after two weeks.
Reply from Savage X Fenty2026-07-16
Hi Daccon,
Thank you for sharing your feedback. We're sorry to hear that your order has taken longer than expected to process and that you haven't received enough information about your membership benefits. We understand how important clear communication is, and we'd be happy to review your account and provide clarification. We've sent you a request through www.trustpilot.com asking for your account information so we can locate your account and assist you further. Please check your email for the notification from www.trustpilot.com, or log in to your Trustpilot account and respond to our request. Once we receive your information, we'll be happy to assist you with your concern.
Best regards,
Ivy
G
Gamali White · 2 reviews · Experienced 2026-07-15 ·
★★★★★
Happy Customer
The virtual customer assistant was incredibly helpful in resolving an issue with my subscription. Afterward, I was even given a credit to use toward the item I was purchasing. Thank you so much for your patience and kindness!"
Reply from Savage X Fenty2026-07-15
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
C
Charles Grant · 3 reviews · Experienced 2026-07-14 ·
★★★★★
I love the products but the men larger…
I love the products but the men larger sizes are alwase out of stock you really need to have a wish notice list or rain check .order n pay then products ships whn they are available option
Reply from Savage X Fenty2026-07-15
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
Straw that broke the camels back…I’ve been a member for years at this point and logged in today to find out that the whole program changed making it not worth the price anymore. FYI credits now expire in 12 months. And to add to it … the tariff charge is ridiculous so no matter what you still end up paying when you purchase . Last month I had an order of 15 items and only received 5 or 6 of them . I was treated as if I was the one who did something wrong or cheated the company , I contacted support 4 times before they fixed it. How could I be responsible for you shipping out less than HALF of my order ? I’m just done . Also the lace stuff screws up after the first wash .
Reply from Savage X Fenty2026-07-16
Hi Tabbie,
We're sorry to hear that your recent experience has left you feeling so disappointed, especially after being a loyal member for so long. We understand your concerns regarding the recent membership changes, tariff charges, the incomplete order you received, and the support experience that followed. We appreciate you taking the time to share your feedback and would like the opportunity to review your account and address your concerns. We've sent you a request through www.trustpilot.com asking for your account information so we can locate your account and assist you further. Please check your email for the notification from www.trustpilot.com, or log in to your Trustpilot account and respond to our request. Once we receive your information, we'll be happy to assist you with your concern.
Best regards,
Ivy
Not sure what’s going on, I don’t usually have an issue with Savage x Fenty. But for some reason, there was an issue with this order. First was sent an email about confirming my order, which when I went to do and speak to a representative, there was no issue. So I left things alone. Just to get another email saying my order was cancelled. When reaching to customer support, little to no help.
Reply from Savage X Fenty2026-07-16
Hi Jaline,
Thank you for sharing your feedback. We're sorry to hear that your recent order didn't go as expected, especially since you've typically had positive experiences with us. We understand how confusing it must have been to receive mixed communications and then have your order canceled. We've sent you a request through www.trustpilot.com asking for your account information so we can locate your account and assist you further. Please check your email for the notification from www.trustpilot.com, or log in to your Trustpilot account and respond to our request. Once we receive your information, we'll be happy to assist you with your concern.
Best regards,
Ivy
A
Anthony Lang · 6 reviews · Experienced 2026-07-14 ·
★★★★★
I always enjoy the models the apparel…
I always enjoy the models the apparel the images are awesome.
Reply from Savage X Fenty2026-07-14
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
R
Rose Hawkins · 1 review · Experienced 2026-07-14 ·
★★★★★
Easy to maneuver for payments
Easy to maneuver for payments. Great items to choose from 🫶🏾
Reply from Savage X Fenty2026-07-14
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
I
India · 2 reviews · Experienced 2026-07-14 ·
★★★★★
I love Rihanna and I love this brand.
Reply from Savage X Fenty2026-07-14
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
