Good Quality
Reply from Savage X Fenty2026-07-10
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
About Savage X Fenty
Data updated- Website
- www.savagex.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 71% (22/31)
Do you own Savage X Fenty? Claim this profile for free and start replying to reviews.
Is Savage X Fenty legit?
Savage X Fenty (www.savagex.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 79% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 71% of negative reviews. Last updated 2026-08-10.
What people say
Customer Journey Experience
I live outside of USA so for me accessibility is important. I do not like that they do not remind you of the upcoming membership fee charge. I think if they give you a period to defer the monthly membership charge, there should be an email reminder. Also, I made a purchase using my membership credits and wanted to cancel in order to repurchase other items, and I could not cancel without contacting a consultant. By the time I contacted the consultant and got the refund of my membership credits, the items I wanted were sold out. Point to note: you also have to reach out to a consultant to cancel your account. Because I live outside of the USA, the toll-free number is not toll-free for me (when I called, the standard waiting time 35mins). If I reach out to a consultant via chatting on the website, I have to sit in front of the laptop, which I did for approx. 20 mins because there is no "sound notification" to let you know that the consultant has joined the chat. Overall, I love the products I have purchased from her so far but I am spending my money, and I should feel valued in the customer journey.
Reply from Savage X Fenty2026-07-16
Hi, We're sorry to hear that your overall customer experience hasn't reflected the level of service you expected. We understand your concerns regarding membership reminders, order cancellation, account cancellation, and the challenges of contacting support from outside the United States. Your feedback is invaluable. We've sent you a request through www.trustpilot.com asking for your account information so we can locate your account and assist you further. Please check your email for the notification from www.trustpilot.com, or log in to your Trustpilot account and respond to our request. Once we receive your information, we'll be happy to assist you with your concern. Best regards, Ivy
Best underwear EVER!
I’ve been a loyal customer of this brand for the past four years. I absolutely love it. I’ve become so hooked that Savage X Fenty is the only underwear I wear. The colors, fabrics, and designs are incredible. I always try to recommend the brand to others and even give Savage X Fenty gifts to friends I know, who usually end up loving it just as much as I do.
Reply from Savage X Fenty2026-07-10
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
Remove the tariff fees
Remove the tariff fees. That’s ridiculous!
Reply from Savage X Fenty2026-07-16
Hi, We're sorry to hear about your frustration regarding the tariff fees. We understand how additional charges can be disappointing, and we appreciate you taking the time to share your feedback. We'd like the opportunity to review your order and provide any clarification regarding these charges. We've sent you a request through www.trustpilot.com asking for your account information so we can locate your account and assist you further. Please check your email for the notification from www.trustpilot.com, or log in to your Trustpilot account and respond to our request. Once we receive your information, we'll be happy to assist you with your concern. Best regards, Ivy
PAY MORE because of TARIFFS!
I hate that I had to PAY MORE because of tariffs! I get to check out thinking all I have to pay are taxes but NO! That's not the case. I like the products but it has gotten way too expensive ESPECIALLY if I am a subscriber. AND Then shipping takes like 2 weeks. With how much I pay expedited shipping should be included. It's ridiculous and I'm cancelling my subscription because it's technically more than $70 a month.
Reply from Savage X Fenty2026-07-16
Hi Crystal, We're sorry to hear that you're considering canceling your membership due to the additional costs and shipping experience. We understand how important transparent pricing and timely delivery are, and we're disappointed to learn that we fell short of your expectations. We'd appreciate the opportunity to review your account and answer any questions you may have. We've sent you a request through www.trustpilot.com asking for your account information so we can locate your account and assist you further. Please check your email for the notification from www.trustpilot.com, or log in to your Trustpilot account and respond to our request. Once we receive your information, we'll be happy to assist you with your concern. Best regards, Ivy
They had a large variety and the prices…
They had a large variety and the prices were good
Reply from Savage X Fenty2026-07-09
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
Great prices!!
Reply from Savage X Fenty2026-07-09
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
Extremely Disappointed with New Membership Credits Policy
I have been a Savage X Fenty member for years, but their recent greed has finally forced me to cancel. The company has shifted its focus to chasing profit. First, they hiked the monthly fee from $59 to $69. I tolerated that because we could still skip the month or redeem the credit's true cash value. But their latest policy shift is an absolute scam. Your $69 monthly fee now buys "two membership credits" allegedly worth "up to $100." Look at the actual math: one credit covers a single item up to $50. This means Savage X Fenty has completely uncoupled credits from real monetary value. They are charging you $69 for credits that heavily penalize you if you buy lower-priced items. If you use a credit on a $20 item, it eats one FULL credit. If you buy two $20 items it will use TWO FULL credits unless they are a set sold together, meaning your monthly fee of $69 has just been used on $40 worth of product. Meaning you lose $29 of your own money in this case. Because anything under $50 swallows an entire credit, you can no longer even enjoy their sales using credits as well. Using a credit on a sale item means you are effectively paying full price. Members are now forced to play strategic gymnastics just to avoid getting ripped off by this subscription. To make matters worse, the advertised "VIP discounts" are a total joke and nowhere near as good as promised. Not to mention as I tried to make my final checkout after canceling, I discovered they have changed their website so you are FORCED to enroll in the paid membership program to place your order. It is a blatant, predatory bait-and-switch. I am done. I will not spend anything else on Savage X Fenty products until they fix this absolute mess and restore credits to their exact monetary equivalents.
Reply from Savage X Fenty2026-07-16
Hi Rebecca, We're sorry to hear that the recent membership changes have led you to end your membership after being a loyal customer. We understand your concerns about the updated credit system, the perceived value of the membership, and your checkout experience. Your feedback is valuable to us. We've sent you a request through www.trustpilot.com asking for your account information so we can locate your account and assist you further. Please check your email for the notification from www.trustpilot.com, or log in to your Trustpilot account and respond to our request. Once we receive your information, we'll be happy to assist you with your concern. Best regards, Ivy
Should be able to cancel whenever
The limited amount of time you have to cancel an 80$ subscription is insane. I should be able to cancel when I want and not lose the member credits I spent so much money on.
Reply from Savage X Fenty2026-07-16
Hi Sage, We're sorry to hear that your experience with our membership policy has been frustrating. We understand your concerns regarding the cancellation process and your membership credits, and we appreciate your honest feedback. We'd appreciate the opportunity to review your account and see how we can assist. We've sent you a request through www.trustpilot.com asking for your account information so we can locate your account and assist you further. Please check your email for the notification from www.trustpilot.com, or log in to your Trustpilot account and respond to our request. Once we receive your information, we'll be happy to assist you with your concern. Best regards, Ivy
Great experience
Reply from Savage X Fenty2026-07-09
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
They ship on time
They ship on time, the prices are amazing, monthly sales, are amazing aswell, the member benefits is also really good. Overall a great place to shop, RiRi u did ur big one with this.
Reply from Savage X Fenty2026-07-09
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
Always amazing
Reply from Savage X Fenty2026-07-09
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
this website was very easy to navigate…
this website was very easy to navigate and everything was really easy.
Reply from Savage X Fenty2026-07-08
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
Savage X Fenty is a total scam of a…
Savage X Fenty is a total scam of a site. Ordered 4 pairs and only received one. When reaching out to the site, I was denied any assistance despite being out 20 bucks. To me it feels like a scam site especially with the HORRIBLE support chat service and slow response time. Absolutely avoid!!
Reply from Savage X Fenty2026-07-16
Hi Kevin, Thank you for taking the time to share your feedback. We're sorry to hear that you didn't receive all of the items in your order and that your experience with our customer support left you feeling disappointed. We'd like the opportunity to investigate your order and address your concerns. We've sent you a request through www.trustpilot.com asking for your account information so we can locate your account and assist you further. Please check your email for the notification from www.trustpilot.com, or log in to your Trustpilot account and respond to our request. Once we receive your information, we'll be happy to assist you with your concern. Best regards, Ivy
Great love it
Reply from Savage X Fenty2026-07-07
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
Very helpful
Reply from Savage X Fenty2026-07-07
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
Always amazing product
Always amazing product, fair pricing and easy to navigate
Reply from Savage X Fenty2026-07-07
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
easy and wide selection
Reply from Savage X Fenty2026-07-07
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
I love shopping here its so much better…
I love shopping here its so much better than vs
Reply from Savage X Fenty2026-07-07
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
I have ordered multiple sets and items…
I have ordered multiple sets and items they all have been a good fit
Reply from Savage X Fenty2026-07-07
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!