Sheet Music Plus

Thank you for taking the time to share your experience. We’re very sorry for the frustration this situation has caused, especially during the Christmas season. We’d like to clarify a few important points. Decisions about whether a title can be offered in digital format are determined by publisher copyright and licensing restrictions, not by Sheet Music Plus. Once an order leaves our warehouse, it is handled by the carrier. While tracking information is provided when available, we do not have the ability to monitor packages in real time or provide minute-by-minute updates. In cases where a shipment is marked as delivered but has not been received, customers need to contact our support team so we can work directly with the carrier to investigate and assist. If assistance is still needed, we encourage you to email [email protected] with your order number so our team can look into this matter and help resolve it as quickly as possible. We truly regret the disappointment this caused and appreciate the feedback.

We’re sorry for the frustration and concern this experience caused. We understand how confusing and upsetting it can be when tracking information doesn’t appear to update as expected and when you’re unable to get a timely response from support. In some cases, an order may be marked as shipped when it has been processed and prepared for carrier pickup, and tracking updates may not appear until the carrier scans the package into their system. We regret that this was not clearly communicated and that your inquiry did not receive a prompt reply. If you’re willing, please contact us at [email protected] with your order details so we can review the shipment and provide an update. We appreciate your patience and apologize that this experience did not meet your expectations.

We’re very sorry for the frustration and concern this experience caused. Please contact us at [email protected] with your account and order details so we can review what happened, ensure your subscription is addressed, and assist with any refund or access issues. Our customer service team is doing their best to respond as quickly as possible, and we appreciate you bringing this to our attention.

Hello Russ, We’re sorry for the frustration this has caused and understand your concern. If you haven’t already, please contact us at [email protected] with your order information so we can review your request and check the status of your refund.

Hello, We’re truly sorry for the frustration and inconvenience you experienced. We understand how upsetting this situation must be. Our customer service team is doing their best to respond to everyone as quickly as possible, and we regret that your experience did not reflect that effort. If you haven’t already, please contact us directly at [email protected] with your order details so we can review the situation and check on the status of your refund. We appreciate you taking the time to share this feedback.

Hello Terry, We’re sorry to hear about your frustration and understand how disappointing this experience must have been. Without an order number, we’re unable to review the details of the order or determine what caused the delay or cancellation. If you’re willing to contact our customer service team directly and provide your order information, we’d be happy to look into this further and assist however we can. Our email address is: [email protected] We appreciate you taking the time to share your feedback, and we regret that this experience did not meet your expectations.

Hi Chloe, I’m really sorry to hear you had trouble accessing your music — that should be a smooth and straightforward experience every time. We’ve been making significant updates to our website over the past year, and while these improvements are designed to make things easier, we know that some customers have still encountered issues along the way. We never want anyone to leave without the music they purchased. If you’re still unable to download your title, please reach out to us at [email protected], and we’ll make sure you receive your music right away. Thank you for sharing your feedback — it helps us continue improving the experience for all musicians. — The Sheet Music Plus Team

Hi Eric, Thank you so much for the kind words! We’re glad to hear your digital download of Interstellar came through quickly and smoothly — that’s exactly the experience we aim to deliver. 😊 If you ever have questions, need help finding a specific arrangement, or anything else, we’re always happy to help. Thanks again for choosing Sheet Music Plus! — The Sheet Music Plus Team

Hi Christine, Thank you for taking the time to share this feedback. I’m truly sorry for the frustration you experienced while trying to access your past digital purchases. After our recent site upgrade, a small number of customers were affected by two issues: • Purchases made under an old or changed email address were not appearing correctly in the new library (this has since been fixed). • Some older digital purchases were temporarily unavailable during the initial migration — these have now all been successfully restored. You should now be able to access your full library. If anything is still missing, please contact us at [email protected] so we can restore those titles for you promptly. We absolutely want you to have access to the music you’ve purchased. Thank you again for bringing this to our attention — your feedback helps us continue to improve the experience for all customers. — The Sheet Music Plus Team

Hi Julie, Thank you for raising this concern. Sheet Music Plus has been a legitimate, US-based retailer for over 25 years, and we’re not affiliated with any scam websites claiming to operate in Milwaukee or using similar branding. We take misuse of our name, imagery, or product data very seriously and continue to monitor and report unauthorized sites. If you have the link to the site you encountered, we would greatly appreciate it — it helps us protect both our customers and our brand. Thank you again for looking out for others and for bringing this to our attention. — The Sheet Music Plus Team

Hi there, I’m very sorry for the frustration you experienced with your order and the confusion around your cancellation request. That’s not the experience we want for any customer. We’d appreciate the chance to make this right for you. Please reach out to us at [email protected] with your order number, and our team will be happy to help resolve the issue as quickly as possible. Thank you for bringing this to our attention. — The Sheet Music Plus Team

Hi Karen, I’m very sorry for the delay and the frustration you experienced with your order. Without the specific details of your purchase, I can’t say for certain what caused the issue, but we do know that some items require additional lead time from publishers before they reach our warehouse. This can sometimes lead to confusion about when a shipment will actually go out. We recognize this gap and are taking steps to make processing times much clearer for customers moving forward. If you’d be willing to share your order number with us at [email protected], we’d appreciate the opportunity to look into this and make it right. Thank you for bringing this to our attention. — The Sheet Music Plus Team

Thank you for your review. We're sorry to hear you were disappointed. As noted earlier, Sheet Music Plus is a distributor, not the publisher, so we don’t control the design or print quality of the materials—that’s entirely handled by the publisher. Your request was for a refund without returning the item, which we’re unable to offer. However, as a courtesy, we made an exception to our usual policy and provided a prepaid return label. We're sorry this resolution didn’t meet your expectations, but we appreciate your feedback.

Hi there, Thank you for the wonderful feedback! We’re so glad our team was able to help you quickly and get everything resolved. If you ever need anything else, we’re here for you. — The Sheet Music Plus Team

Hi Harry, Thank you for sharing your experience. We’re glad we were able to resolve the issue and get your refund processed quickly. If you ever receive a file that doesn’t meet your expectations, we’re always happy to help make it right. — The Sheet Music Plus Team

Hi Tatiana, Thank you so much for your review! We’re thrilled to hear you’re enjoying our selection and had a positive experience with our customer service. We appreciate you choosing Sheet Music Plus. — The Sheet Music Plus Team