Singer (Sri Lanka) Ltd (www.singersl.com) has a 1.8 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 81% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 30 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Many consumers expressed deep frustration regarding defective electronic products that malfunctioned almost immediately upon being used for the very first time. Reviewers highlighted severe issues with after-sales support, noting prolonged waiting times, unreturned phone calls, and a total lack of proper communication regarding pending repairs from the service center.
Some people were satisfied with the staff, frequently praising specific branch employees for being courteous, professional, and very helpful during transactions. A few customers also noted pleasant experiences when purchasing household appliances directly at local branches, where store personnel provided attentive and professional assistance.
Auto-generated from all reviews of this business. For reference only.
I have purchased many electrical items from singer branches. But I am really upset of the service of Seeduwa branch where any one can expect a horrible service from them. There is a old lady in the cashier counter who doesn't know what Is the customer service. She used to address people 'Oya' meya'. Not only that but also they cheat customers not giving the actual off during black Friday. I bought a TCL tab which I wasn't received the actual presantage of discount but on the same day their Rathnapura branch salesman has given the correct discount amount. When I explained the fault of deducting the discount, the lady and the manager Seeduwa branch never accepted it. They said system was correct and I was wrong. 🤣LOL I have never heard this kind of a silly answer in my entire life. They really don't know who feed the data to the system which can be wrong any time depending on the person who feed it. They both laugh at me when I explained.specially the lady has a attitude problem. She was so arrogant and disrespectful lady. She asked me to go to another branch and ask.she was so sure about the system. But I think there's something fishy about their billing. Finally they understood it was their fault not giving me the actual deduction of presantage 60%.but never excused and for refunding process, tortoise is faster than their service. It took 7 days to refund my excess amount. Manager promised to call back once refund is ready. But never called me back. I had to follow up nearly 7 days. On the last day 7th they asked me to come even one and half hour later. My dear friends never ever go to this kind of low quality service. Their service staff is horrible. If you bought anything on black Friday check weather you received the actual discount. Otherwise they will make you a fool. Think twise before step in to these shops
Disappointed and worse service ever. Singer Sri Lanka When complaints are made to customer care they promise to get back to me in 2 days. This never happens. Despite several reminders already 3 weeks has passed no one has contacted or visited home to rectify the defect. We have been long standing customers of Singer. My complaint is to get the new A/C remote instead of use one.Upto now no one has contacted or attended to my complaint. Katubedda Singer manager and service team is verry horrible
This time we bought a fridge 8 months ago which needs repairing but they have no spare parts. Trying to lodge a complaint is useless. Under warranty but can't fix - what is the point of a warranty! Previously we ordered and paid for a mattress - waited 4 months so cancelled the order. Bought from another company and delivered in 3 days
Bought a sewing machine in April. Took nearly 03 weeks to deliver. Because it was delivered to a place some distance away the company promised to reimburse a percentage of the travelling expenses. Upto date not done. Terrible service.
Very bad and unserviceable company.
It is difficult to trust. The reason is that all the laptops, tabs, smart phones, etc. bought from this company by my friends and me unable to use them after two or three months.
It is claimed that they have been sent to the grant office for making day by day but when the customer takes it to the concerned higher department they give a completely different answer.
I do not recommend buying products from this company because it is difficult to use the same product over and over again.
Very bad customer service. I purchased Singer Knapsack Type Bush Cutter (Grass Cutter) - BC-BG328A from singer Sri Lanka online site and I got the product without 2 teeth blades that has to be included in the box according to there site information. After trying many times when I contacted their customer service, they asked me to send an email. I sent an email and I didn't get a reply. after 4 days I called back and they said they didn't receive my mail when I clearly know I sent the mail to the correct email and it sent without any mistake. they asked me to send an email again and until now I didn't get a reply.
Very poor customer services. Purchased a BECO oven few years back and had a issue in gas tube. When contacted Singer service center, send a technician to repair that. However technician take off that part on February 2021 and there after no proper response so far as at 23rd November 2021. Atleast these morons never responding to my inquiry.
NEVER RECOMMENDING SINGER FOR ANYONE
DISGUSTING UNPROFESSIONAL SERVICE
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