Singer (Sri Lanka) Ltd

ijaz abdullahSri Lanka · 1 review · Experienced 2026-01-06 · Posted 2026-02-06

Great Customer support 👍

Asanka GanegamageSri Lanka · 1 review · Experienced 2026-02-02 · Posted 2026-02-05

I really wanna appreciate singer Sri Lanka

I really wanna appreciate singer Sri Lanka Ratnapura, Kudugalwatta, branch manager Mr. Janaka and Miss. Dewmini. I brought a refrigerator from them and they gave me an excellent service. Dewmini was so excellent. She handled me well and the manager was awesome. They are wonders in their job. They did more than the expectation to the customers. Mr. Janaka and miss. Dewmini was excellent in their job. I brought a refrigerator and they gave me an excellent service and immediate delivery and exclusive experience. Mr. Piyum Jayathilake, I know him very long time and he made me to the over moon experience. Mr. Puyum is an assessment to singer Sri Lanka. I always recommend to everyone to purchase any life goods Singer Sri Lanka is the most best place to buy.

Mohan FredrickSri Lanka · 1 review · Experienced 2026-02-03 · Posted 2026-02-03

On 27th January

On 27th January, I handed over my TV for repair. Despite giving several reminders, I am still awaiting a quotation as of 3rd February, with no response received. I also lodged a complaint with customer care, but unfortunately, I have not received any responsible follow-up. This lack of communication and delay reflects very poorly on your after-sales service. I kindly request immediate attention to my case and a prompt resolution.

Rasika EkanayakSri Lanka · 1 review · Experienced 2026-01-08 · Posted 2026-01-12

I paid for a refrigerator on 08/01/2026…

I paid for a refrigerator on 08/01/2026 but it has not been delivered to me yet. Today is 12/01/2026. they gave me a phone number but it has been deactivated. This service is very bad. I am disappointed with this service.

Rashini ImaduwaSri Lanka · 1 review · Experienced 2025-12-12 · Posted 2025-12-13

We purchased a Singer Smart Fridge…

We purchased a Singer Smart Fridge (Model: GEO-SM-265-NF) about 6 years ago. Unfortunately, our experience has been extremely disappointing. Within the warranty period, the fridge developed a cooling problem. Singer replaced it after about one month. The second fridge had the same issue and was replaced again. After the 6-month warranty, the third fridge also developed the same cooling problem within one year, but we could not claim warranty. You said: We bought a singer smart fridge 6 years ago. There is cooling problem, we went to singer and they gave us a new fridge within one month. The next fridge is also having that issue. The returned a new fridge. Warranty period is 6 months only. Then 3rd fridge is also having that problem withing 1 year. We could not claim it.then we new repaired it .cost is 5000/- . Again we faced same issue after 6 months, we repaired it for 25000/-, it was worked untill last month. Now againg we faced same issue ,now we cannont find the exact item to fix that problem (singer smart fridge model : GEO-SM-265-NF) Pls re write this post and i want to put a google review and fb post) ChatGPT said: Here are two clear, well-written versions—one for a Google Review and one for a Facebook post. You can copy-paste them directly. ⭐ Google Review (Formal & Clear) We purchased a Singer Smart Fridge (Model: GEO-SM-265-NF) about 6 years ago. Unfortunately, our experience has been extremely disappointing. Within the warranty period, the fridge developed a cooling problem. Singer replaced it after about one month. The second fridge had the same issue and was replaced again. After the 6-month warranty, the third fridge also developed the same cooling problem within one year, but we could not claim warranty. Since then, we have spent a large amount on repairs: Rs. 5,000 for the first repair Rs. 25,000 for the second repair The fridge worked only temporarily and failed again after a few months. Now, we are facing the same cooling issue once more, and to make things worse, the required spare parts are no longer available. This model has caused repeated failures, high repair costs, and long-term inconvenience. We expected better durability and support from a reputed brand like Singer

Appalling customer service ID

Order ID: INVWEB00811676 Dear Singer, I made two orders on the same day, and I only received one order. I did not receive The Order ID: INVWEB00811676, However, it states on the website that you have delivered this order. Thanks Gayan Perera

I bought a remote control for My Singer…

I bought a remote control for My Singer Air conditioner 21st Nov at Kotta road Borella Spare parts outlet. It has no back light for display panel. Can't operate in the Dark. I have to jump out of the Bed & use room light. What an inconvenience. Bad quality goods. Paid 2750 Rs.

I just purchased a Singer wine cooler…

I just purchased a Singer wine cooler paying almost Rs 80,000/- but thoroughly disappointed with it. One of my friend friends who is using Ignis cooler bought from Abans is very satisfied with Ignis brand. Singer unit is very noisy. No on/off lamp switch. Size is smaller than Ignis. Abans brand is only just Rs 6000/- more. Folks, do-not buy Singer brand. It is a total cheat!!

Courteoues and Efficient service @Singer Showroom Borella

I have purchased goods previously and when we went there today they were able to identify us on their database. The lady who served us Tharushi was very courteous professional and helpful. Our purchase was a water heater for the shower. We were adivsed of the discount offer and was told of a technician to help with the installation

Lahiru TharamasingheJapan · 1 review · Experienced 2025-10-17 · Posted 2025-10-24

Dell laptops of poor quality

I'm not recommending to buy laptops from Singer Sri Lanka. Both my laptops were defective at the time of purchase and the second one that they gave me replacing the defective one is also defective. Both had keyboard issues. Eventhough DELL is an international brand warranty is not international. I'm in a big trouble now.

I ordered Starlink through Singher.com…

I ordered Starlink through Singher.com on September 24, and after more than a month, my order is still pending. No delivery, no proper updates. Meanwhile, people who ordered directly from Starlink received their kits within 2 weeks. This third-party site is a waste of time. Don't make the same mistake I did — order directly from Starlink for faster and more reliable service

Jesudasan AshviniSri Lanka · 1 review · Experienced 2025-09-16 · Posted 2025-09-17

I'm extremely disappoineted with the…

I'm extremely disappointed with the Haputale Singer customer service; they provided shockingly poor service to us. The staff seemed uninterested and unhelpful, making our experience frustrating and unpleasant. In stark contrast, I recently visited the Diyatalawa Singer outlet, and the staff were excellent - friendly, attentive, and helpful. Please look into this and take necessary steps to improve the service at the Haputale outlet.

CHATHRA SteveSri Lanka · 1 review · Experienced 2025-09-16 · Posted 2025-09-16

I bought AC before the warranty

I bought AC before the warranty, there is water leaking and I have trouble having wet floor at the time,they it normally, my cash with a hard regard,poor service

Venujan SritharSri Lanka · 1 review · Experienced 2025-09-02 · Posted 2025-09-03

Customer service was the worst

Customer service was the worst. I gave my laptop to them, one technician said it has an SSD issue observing the blue screen message and asked permission for formatting the SSD. Since I have some important data on my laptop ask them to give me my SSD for backup, and are I asked to test with their testing SSD. It has been 5 days, and I haven't got any updates. They gave a contact which is for common customers even though nobody attended the call 0117572400. The assigned person did not reply or answer the call which was mentioned in their singer care app. I was frustrated and went there and asked, but they said they need one more week. I was frustrated & decided to take back my laptop, and they gave another Whatsapp number in case of enquiry, even though that contact also did not reply. The reason they said for not testing or repairing is they don't have any spare SSD & using HDD to check the system took them days ! I can accept that testing may take time, but its good to update. Because no work can be done without a laptop especially if you are a techi guy & have to get all the blame from the office & setting up another laptop is a headache. FYP : For all of these situations I talked calm & polite, But I would say this is the worst customer service ever. Not expected from singer.

vishwa abhishekSri Lanka · 1 review · Experienced 2025-06-17 · Posted 2025-08-28

I oderd Dell Inspiron IB 3530

I oderd Dell Inspiron IB 3530 - 13th Gen I3 laptop Online wellpaked! quick delivery

KANCHANA RAJAPAKSAUnited Arab Emirates · 2 reviews · Experienced 2025-08-08 · Posted 2025-08-19

I never recommend to do Solar…

I never recommend to do Solar Installation to home by Singer. Cost is high and service is very poor. Even the Installation done by third party. After taking the money no updates about the progress. 40 years of trust has demolished due to this while we were outside country. This happend to me from Kurunegala branch.

Asantha ColombageSri Lanka · 1 review · Experienced 2024-11-20 · Posted 2025-07-21

No courtesy to check the customer problems after complaining

Dear Singer Customer Service, I am writing to express my disappointment with the after-sales service for my refrigerator, which I purchased from Singer Godagama less than 7 months ago. The appliance has stopped working, and despite lodging a complaint over a week ago, I have yet to receive a satisfactory response. A technician visited after a delay of one week and diagnosed an issue with the fan, assuring me that it would be resolved. However, it's been over a week since then, and I haven't received any follow-up calls or updates. The lack of courtesy and follow-through with customers is unacceptable. I urge you to prioritize resolving this issue immediately. I expect better service, especially considering the product's warranty. I request that you expedite the repair or replace the refrigerator if necessary. I look forward to a prompt resolution. Sincerely, [ Asantha]

Bought a glass door fridge from the…

Bought a glass door fridge from the Thurston rd Singer. After 3 weeks it stopped working when I complained they said that I have to wait till they come to my area for them to attend to it. All the food in the fridge was wasted. I am still waiting. Don’t buy anything from them. When you are buying they are very attentive but no after sales service.

Shifaniya ThabariSri Lanka · 1 review · Experienced 2025-06-06 · Posted 2025-06-15

Extremely disappointed with Singer’s…

Extremely disappointed with Singer’s after-sales service. My experience has been nothing short of frustrating. It all started with my first service request on May 27, 2025 (Ref No: WO25052715566337), where my location was incorrectly recorded. It took multiple calls just to correct the address and raised another complaint on June 5, 2025 (Ref No: WO25060516088335), get the technician to visit. the repair didn’t even last a day. since then, I’ve had to call the technician three times. Each time, I was assured that he will visit “soon.” It’s now been over four days, and no one has shown up .What’s worse is that these issues started just after the warranty expired — a clear sign of poor product quality and complete lack of proper after-sales support. Absolutely unacceptable from a brand like Singer. I expected far better. This experience has completely eroded my trust in the company.

We recently purchased an AC from the…

We recently purchased an AC from the Singer Rajagiriya branch, and the service was excellent. Kavindu was incredibly helpful throughout the process—professional, knowledgeable, and friendly. His support made the experience smooth and pleasant. Highly appreciated! Thank you!