Singer (Sri Lanka) Ltd (www.singersl.com) has a 1.8 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 81% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 30 of them were added in the last 12 months. Last updated 2026-10-24.
Most reviewers were unhappy with their experience overall. Many consumers expressed deep frustration regarding defective electronic products that malfunctioned almost immediately upon being used for the very first time. Reviewers highlighted severe issues with after-sales support, noting prolonged waiting times, unreturned phone calls, and a total lack of proper communication regarding pending repairs from the service center. Some people were satisfied with the staff, frequently praising specific branch employees for being courteous, professional, and very helpful during transactions. A few customers also noted pleasant experiences when purchasing household appliances directly at local branches, where store personnel provided attentive and professional assistance.
Auto-generated from all reviews of this business. For reference only.Saturday 1st of March I have bought a Karcher vacume and spring Matress at KCC Singar. As usual Miss Kusalani helped me to choose the right items and guided in very nice way This is the second time I purchased goods from her I really appreciate her kind customer care and effectiveness at her work
Terrible experience with Singer Customer Service. I placed a Purifier water and paid 26.000 rupees on January 9th, but the delivery was already delayed beyond the promised timeframe—I only received it on January 17th. Then, I requested a return on January 18th because the product did not produce clean water, and they approved my request. They assured me that someone would collect the package before January 25th. Now, long past the deadline, despite multiple follow-up emails, they keep making empty promises but take no action. What’s worse, I can’t help but feel that I’m being treated unfairly just because I am a foreign customer. They have been holding my money for far too long without resolving the issue, while continuously ignoring my repeated requests. This level of service is completely unacceptable and unprofessional. I strongly advise anyone—especially international customers—to avoid this company. If you value your time and money, do not buy from them!
We bought a set of pantry cupboards from Singer Mega in Kandy. The installation technician was a very friendly and experienced man called Mr Tharindu Rajapaksa. He did an excellent job, working a very long day. I would like him, and his managers, to know how pleased we were with his work.
My frank advice is do not buy anything from Singer . I purchased a Singer A/C in April 2024 from Kandy and they promised free services once in every three months for one year. I was given a telephone number of a technician to contact and get the service done. My God I gave him more than 8 calls but the fellow never responded. I called the Singer head office and singer service centre in Pilimathalava without success. That is how they treat customers
Very poor service center I have ever seen They stole my 100k money and cheated along with support branch manager district manager area manager and top management
service centre no one answers phone. I was on call for 7+ minutes!!! No option to leave message to call back.
The worst customer caring and after sales service. I bought a Samsung fridge from the Maharagama Singer outlet(close to Maharagama police) and after 1 year we identified the water droplets on the surface of the digital panel of the fridge. More than 40 times we complaint about the issue and these people ridiculously slipped providing the solution. Do not go Singer outlets if you need a proper after sales service. I spent huge amount of money for the useless product. Do not ever buy Samsung fridge from the Singer outlets.
I got the rice cooker three months ago, but it hasn’t been working. I returned it for repair to the Kollupitiya branch. They said it could be repaired and would be sent back in a week, but after two weeks, I still haven’t received a reply. There was a girl who cut the phone call while talking to me. When I called again, a guy spoke to me but was unhelpful and dishonest. Now, it’s been more than two weeks, and I still haven’t received a proper answer. The staff is unprofessional........please don't go there....STUPID staff...
Don’t go buy laptops.poor customer service.
This review refers to the Colombo Service Centre, Borella. The manager Mr Zajith was helpful because I couldn't speak Sinhalese. Unfortunately they couldn't repair my item but he tried his best and was polite and replied to my calls and questions immediately. So, I can recommend dealing with Mr ZAJITH if you need to deal with Singer Repairs, Borella.
Really dissapointed about Singer Laptops. I bought a Dell laptop first. Just after 5 months, it had a issue with the charging point. So I had to go to the service center several times to fix the problem. Again, the laptop had a problem with the motherboard. Then they allowed me to exchenge the laptop. So, i bought a Acer laptop paying some extra amount. Then again after several months, this laptop is not charging. I wonder how the same problem accur for two different brands. The charging locations were different for both laptops. I didnt even use any high weighted softwares. I still can charge my office laptop properly using the same port. If you are looking for a place to buy a laptop..DO NOT GO TO SINGER!!!
SINGER (Pvt) Ltd has the worst service ever! After waiting 6 months for my PC repair, they finally told me it "cannot be repaired." Absolute incompetence and a complete waste of time. Avoid them at all costs! #CustomerServiceFail #NeverAgain Beware of SINGER (Pvt) Ltd! They provide cheap, fake PC/laptop parts for the extra warranty period that are designed to fail right after the warranty expires. Total scam and a waste of money. Avoid at all costs! #ConsumerAlert #ScamAlert
Very bad for customer support , totally disappointed
I have given my Symphony Air Cooler fan to service to your service center at Maharagama couple of days ago ,(26/03/2024) ,However On 04/04/2024 someone called Palith Silva (0755047437) from that place called me & informed they have to replace something & it will be costing Rs.11000 ,so that I have asked what is the new one price & then he said it will be nearly Rs.50000, but however actual price is Rs.31999 mentioned in their website & so that I have said & okay pls do the needful ,After couple of minutes again he called me & said there are motors & other parts also damage & all together it will be costing nearly Rs.25000 & then I said no need to do it ,If can I pay additional money I would be able to buy new fan from other company ,Moreover I will be able to inform your CEO as well, I have inform to him ,Then he said it’s okay. It’s very terrible, & as loyal clients to Singer how can I recommend them other customers in the country about your service??? As the well-known company in Sri Lanka is this way are they treating to their loyal patients?? Very unfair??? Pls beware of those people when buying those stuff. I never ever recommend Singer to anyone who is looking for their needs. How they are going to take competitive advantage in the market doing this kind of bad & very expensive after sales service to their loyal customers. Since I am loyal to you all, is this the way they are treating us & they all are breaking promises, which they have done with us, might me they are aware of the world of mouth communications & customer comments & reviews nowadays more powerful than doing paid advertisements. If I could use additional money for Symphony Air Cooler fan, I would probably be able to get better fan from other company , rather than spending so much of money for these kind of selfish money minded people. Regarding that situation, I have already sent two emails their CEO’S so called secretary (Anusha) & copy to but sad to say I haven’t get any feedback from her yet. So what is purpose having that email??? Terrible ???
Very bad customer service at Singer Nawalapitiya showroom. They do not help to purchase, act like they do not want to sell at all.
I ordered something from Singer Sri Lanka over a week ago, and the experience has been extremely disappointing. When inquiring about my order through their hotline, I received inconsistent information and was given various numbers to call, none of which led to any solution. Unfortunately, even after a week, my order has not been delivered. The customer care service has been the worst I've ever encountered. When I reached out to them, they provided reasons for the delay but offered no solution or refund. It's frustrating when a company cannot fulfill basic delivery services and fails to provide adequate customer support. If they are unable to meet their commitment to home deliveries, they SHOULD NOT offering it as a service and get delivery charges from customers. Overall, my experience has been one of the most horrible services I've ever received.
Not recommend singer products. They are selling damaged products. It has a customer care but after sale its customer dont care. I have purchased washing machine from Nugegoda branch but its not working properly. Now showroom pass the matter to customer care but its dont care. Please be careful before buying Singer products. Pathetic after sale service.
I have purchased many electric items from singer mega branches and I was disappointed with the customer service that they gave me. This is about my SONY TV (65 inches ) I purchased from borella budget shop and it broke during the warranty period. After I informed the nearest service center , they took the tv and told us it will take 7 to 14 days (2 weeks) to return otherwise, they give us another tv. But they took about more than 3 weeks to give us a response even then the problem was not sorted out. After we make many phone calls(to Aluthgama service center to maharagama, Maharagama to aluthgama , head office , …. And lastly made a conference call on my phone. ) after the borella budget shop branch manager Ms.Kokila Dharshani helped us to take the cash refund. When we called to Aluthgama service center there were no any responsible person to talk with us and when we asked to transfer the call to a manager or responsible person , the girl who spoke to me always refused to do it. I think her name is nimashi or imashi and I have spoke with more two girls. That girls always said that ‘the manger is on leave these days’. The funny thing was that the manager was on leave for 3 weeks and the person who handling emails (Anjana) {I don’t know if they gave me their real names} always out for lunch. After I decided to inform this issue for the director board. Before that I let the aluthgama service center know regarding this and they kept silent and disconnected the phone line. At last, the borella branch manager sorted out the problem immediately. She refunded the money on next day. So be careful before purchase any item. For the last time I would like to thanks Ms. Kokila dharshani (borella budget shop branch manager) regarding speeding up the cash refund further, she was the only genuine lady who spoke to me politely. (January 4th to February 7th )
I have fixed a home security system from Singer couple of years back and recently a remote was not working and I counted the agents technician and hander over the unit for repairs . So far I have not received the unit or feed back from the technician. We paid big sum for this security Systerm but I would say Singer Srilanka is a useless company and very poor after sale service and I do not recommend any product for any one . it’s a waste of time and Money
I was really disappointed in their customer service. two times, requested an after-service from their mobile app. Since there hasn't been any response from their end, I complained through the hot line but still haven't gotten any response. Really poor customer service
Onis London
The High Performance Health Program - By Andrew Marsham5.0
Stonewallgear
Kidsaustralia
Aclassboots
Uk Momanda
AmpX Australia
Bitesy67 reviews matching
