SkyLux Travel

从开始到结束都提供优质的服务

从开始到结束的优质服务。销售代表在帮助我预订飞往印度的机票时非常乐于助人、耐心且专业。他们使整个过程顺利、无压力，回答了我所有的问题，并竭尽全力找到满足我旅行需求的最佳选择。我真的很感谢他们的善意和支持，并强烈推荐他们的服务。

商务舱礼宾服务

艾伦帮助我创建了总共三个国际国家的多次航空旅行。 3 趟航班。 我自己和像 SKYlux 的 Alen 这样的经纪人一起做这件事是非常困难的；他让我的生活变得非常轻松。然而，他在幕后花了很长时间，为我制定行程，完全按照我商务旅行的要求。 我强烈推荐艾伦作为您在 SkyLux 的旅行社 因为他提供了优质的服务和极大的耐心…………。满足我的艰难要求和最出色的礼宾支持。 我从来不知道我会成为一个很难相处的客户，在我的商务旅行中提出很多问题，我觉得我是在意识到哇我要求太多之后；然而，Alen并没有放弃我，并确保他及时回答了我所有的疑问，并跟进并澄清了茶的一切。 感谢艾伦与我一起工作的承诺和同情心！

拉斐尔很棒

拉斐尔很棒。 我告诉他我想要什么，但他提出了一些建议，使航班选择变得更好。 我正在与其他人一起工作，但他们变得反应迟钝，可能是因为生活在一个非常不同的时区。 我建议使用位于相似时区的代理。

优秀的客户服务

我和我的妻子需要使用航班取消后获得的航空公司积分。我们有时间限制使用积分或让它们过期。 我的 Skylux 旅行社 Idris 与我们合作寻找航班和目的地，既能最大限度地提高积分，同时又能吸引我们的旅行意识。在讨论了许多选择之后，我们选择了一个美妙的墨西哥目的地，如果没有伊德里斯的出色投入，我们永远不会想到这个目的地。再次感谢伊德里斯提供的所有帮助。瑞奇·B.

A confident knowledgeable and persistent professional

Margaret got that I am traveling and not available for calls so we did all by email She got it and from a trip to Paris here I am with a trip to São Paulo Bravo

Mayer was very helpful

Mayer was very helpful, knowledgeable and pleasant. Excellent. Thanks.

Jamie was simply awesome.

Jamie worked relentlessly to get me the best deal. Thanks for the great work!

Harry is very good

Harry is very good. All went well.

We are extremely frustrated with Skylux

We are extremely frustrated with Skylux and their deceptive practices. We had booked 3 tickets to India but the flight was delayed by over 16 hours so we canceled. By Law, we are required a full refund. Skylux has offered us a voucher while deducting 4 thousand for their fees. Services that were never rendered, as we never went on the flight. We asked for a full refund to our CC and have been ghosted. So, if there is an issue with your ticket good luck with getting them to honestly fix it. We are disputing with our CC as Skylux has not refunded us for the full amount. Update: skylux reached out to us and has still not refunded fully our tickets keeping more than 3K in their fees. Absolutely disgusted with their customer service. We did not fly as they did not provide their services so refund our money Skylux…do the right thing.

I have been working with Cameron for…

I have been working with Cameron for years now. That in itself tells you I like to work with him. He is dedicated and very responsive and very patient with my requests :)

Reha was amazing

Reha was amazing, friendly, Knowledgeable just a real pleasure to do business with her

Prompt

Prompt, courteous and efficient service

Enrique was very nice with me

Enrique was very nice with me. He took his time to prepare a good deal for me. Professional, diligent and good person. It was a good experience to work with him.

Melissa was great!

Melissa was extremely knowledgeable and thorough! She stayed in constant communication with me through the entire process. She offered options and the end result was better than I anticipated!!!

Pamela was incredibly helpful- will use…

Pamela was incredibly helpful- will use her again

Good service

Good service. Only reason I didn't give it 5 stars was not knowing my agent was in Europe and time zone delayed response

Think twice

My wife and I had to cancel a planned trip to Africa unexpectedly due to a severe illness. The bulk of the trip was booked through a different travel agency, and that refund was processed quickly and painlessly. Our flights, which totaled nearly $9,000, unfortunately, were booked through Skylux. I contacted Skylux right away to explain the situation and ask about a refund or travel credit. I was told flatly that neither was possible. Having traveled extensively, I suspected that wasn't accurate, and when I pushed back, the agent insisted they were right because they were "an expert." So I called the airline directly, and was told travel credits absolutely could be issued. The airline had canceled, and rescheduled, our flights several times. During my conversation with the airline, I was told that this alone was enough to cancel the flights and request flight credit. I spoke with Skylux about this, as well, and was told that the flight times didn't change enough to impact travel and it wasn't a reason to be issued credit. This is in stark contrast to the qualifications set aside BY THE AIRLINE. When I relayed this back to Skylux, I was told it was on me to connect the airline with them - even though they're the agency that booked the flights. I asked for a supervisor and was transferred to a different agent instead. This happened at least five times, with each new agent dismissing what I'd already confirmed directly with the airline. They never allowed me to speak with a manager or decision maker. They then offered to allow me to retroactively puchase travel insurance for $2600. If I bought it, they would refund my money. In my opinion, this reeks of dishonesty. They knew they would be receiving a refund from the airline and chose to extort me for money instead of doing the right thing and helping me solve my problem. I can't imagine why else they would offer this as if they didn't receive money from the airline, they'd still be at a significant loss. I have received a notification from the airline that Skylux has been issued a refund for our flights. i alerted Skylux about the refund, yet months later, I still don't have my refund/credits. I've traveled a lot and dealt with plenty of travel hiccups, but I've never been treated with this much disregard by an agency that was supposed to be working for me, not against me. I'd think twice before booking through Skylux .

Very helpful and patient

Great service

This is my first time with Skylux…

This is my first time with Skylux services. Elizabeth S is the best. She is very helpful and very friendly. I have booking conflict with United flight before I met her so she has been patient and doing above and beyond to help me out. I will definitely coming back to her for my next travel.