Excellent service.
Very happy with my purchase and many thanks to the delivery people who were very helpful as I am elderly.
About Sofastore.com
Data updated- Website
- www.sofastore.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 0% (0/15)
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Is Sofastore.com legit?
Sofastore.com (www.sofastore.com) has a 4.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 78% of reviews are 4 stars or higher and 10% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-11.
What people say
Leather sofa
I didn't expect the sofa to come in a box which was partially built. Once built it is lovely but would put me off in the future.
Excellent delivery team
Good service in store and the delivery team who were very friendly and efficient .
Sofa
Excellent service. Delivery on time with really helpful people. Would use again.
Great service
They did what they said they would on the day requestsed great quality furniture
excellent - was what l wanted.
l personally say it worth the cost.
excellent all round
Was not going to visit store as was looking for sofa and chairs. Had no idea could buy these here - only came in to store as my friend loves the wood furniture - which I hate, my home is all glass and chrome. HOWEVER, great in store staff, no pressure even though I came in sure I wanted something totally different to what I fell in love with. Salesman did not push, delivery happened exactly when it said it would and delivery drivers super helpful when they saw I was on own and not able to lift things due to post-operative constraints. Cannot praise highly enough and have recommended to all my friends. Oak Furniture Land/Sofa store my first stop from now on.
Customer Service
Great sofa and delivered on time but we nearly walked out of the store when paying for the goods when the sales woman kept trying to push insurance onto us. She would not take no for an answer. After the insurance she was trying to push unwanted care products onto us......You don't know how close we were to walking out and making a purchase elsewhere.
display cabinet
very good service. Would suggest some help unpacking and siting goods if customers are older and can't cope by themselves. Sure older customers would pay for the help. Otherwise very efficient service and excellent goods.
Furniture assembly
We were very pleased with the service we received throughout, but a couple of our concerns would be that if you were a more elderly person having to assemble the furniture in your own home yourself it would be almost impossible and secondly having to dispose of copious amounts of packaging.
Lovely sofa, excellent service.
The staff at Oak Furniture Land were great, helpful without being pushy. The communication throughout was excellent at every stage. The delivery guys were efficient and polite. At every stage everyone went the extra step to make sure it was a good experience - and I love the sofa. Thanks everyone.
Great product but customer service has attitude
Although we have no problem with our purchase and have recommended our new sofa, the customer service attitude stinks. We where intially given an order date, this was brought fwd ( great) and then changed and brought fwd again. This time we where texted on a Friday night at 11pm , bank holiday weekend , to say sofa was coming 9am Tuesday morning. How your meant to give your work this notice to take time off is impossible. Any how we work from home but would not be back till 9.10 am due to school run. We phoned customer service on the sat morning to inform them this, which they promptly tried to charge us a re-delivery fee, even though they had changed the date. We told them we would be here at 9.10am and they could stick their fee!. Delivery drivers turned up and left, as we where not here. Returned later with yet more attitude ! Head office had not fwd any of our comments on delivery times. So to summise nice product but all dealings with customer service was attitude. Good luck if you get a serious problem
top quality over the moon lounge is now homely cheers
would recommend every time don't waste your time with cheap products these are the guys who will help you out
Leather suite
Very happy with the suite. The staff were friendly and helpful and delivery very quick. Delivery men also very friendly and polite.
good job done
salesman friendly and helpful delivery men excellent great sofa
Fabulous
Could not be more pleased , wonderful service in shop
never buy from oak furniture
From a complete idiot in the showroom who was going to send the furniture to the wrong address to the furniture arriving damage then to a very rude after sales team, I could not be more disappointed. No after sales care has been offered. The advert on TV is a joke. Do not buy from these people.
Service
Very friendly and helpful staff. Furniture arrived within the timescale given. Would shop there again. Just one negative, we were disappointed the furniture was flat pack.
leather sofa
We needed new sofa at short notice and we had been looking at this item for a while. Very polite and helpful staff no pressure sale, sofa available for delivery within 7 days, great communication, delivery prompt, very helpful team of 2 men carried in the sofa and placed in the room. Lovely sofa at a good price, very comfy, very good leather, well made and we would use this company again.
A Perfect Delivery
Sofa delivered on day and time promised. Phoned us 30 minutes before delivery and told us that they were nearby. Immaculate packing which was easily disposed of. Sofa in perfect condition as was another item of furniture delivered at same time. We have purchased a few items from this store and all have been received as above.
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