Sofastore.com (www.sofastore.com) has a 4.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 78% of reviews are 4 stars or higher and 10% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-11.
Got our new suite , from Oak Furniture land.
Now I'm going on the fact " we don't sell flat pack"
The salesman told us that the settees ( electric recliners) come in parts, to get them in the door... I appreciate that.
But " the delivery guys will put them together"
He also said they may object, but if there were any problems phone me . " they have all been told to assemble them"
Needless to say the settees arrived , the guys wouldn't assemble it and the sales man wasn't available when my wife phoned.( surprised?!)
Customer service were on hold for ages and the delivery guys were itching to get away.
To be fair the guys were pleasant and chatty, and eventually assembled the chairs so my wife gave them a tip.
The packaging was left in my back garden ..... And there was lots of it. So I had to break up all the large cardboard boxes, get them in the car and take them to the dump.the boxes were over 5feet long
In fairness the suite is ok .... Standard stuff available from other places, but delivery service was poor.
I'll not be looking forward to trying to contact their customer service department if something goes wrong again.
From purchasing in the shop to delivery our sofa buying went perfectly. When we later added a sideboard we rang up and managed to get it added to the order so it was delivered the same day too. Only thing is it knocked us over the £1500 spend but we didnt get offered the free assessory (mirror , clock etc) possibly as we did it in two seperate orders thag were combined together so it didnt count. But we werent fussed about it really as the service and quality of the items are perfect!
Very helpful salesman. Explained the features of the Sofas we were buying, delivered within a week , kept informed of process, time, date etc,
impressed with customer service.
Very pleased with the product and price paid.
Sofa ordered in store and was amazed that it took less than 2 weeks before it was delivered. A small amount of home assembly was required, but easily done with help from a friend, and now I have a great looking, comfortable sofa for a very reasonable price.
Nothing fits correctly it takes forever to line up not one of the chairs looks right
Also the delivery guys left all the packaging behind I had to pay a rubbish company to come and remove it
All in all not very happy
Store staff - really helpful, patient, not pushy.
Products - sofa is easy to put together and sooo comfy! Wooden furniture (mango) is lovely.
Delivery - good communication and excellent staff. No delays.
Totally recommend this place and will totally buy from the stoke on trent store again.
Very pleased with the service in the shop, delivery quicker than expected. The delivery men very nice and helpful, seeing that I was on my own they offered to put the legs on the sofa for me for which I was very grateful.The sofa was bought for my son for his flat and it fits perfectly and looks lovely, the sofa is comfortable and the colour match his surroundings.
I was delighted with the efficient and speedy delivery service. We were updated by both supplier and driver of time of delivery. The quality of the leather sofa is excellent and the salesman was most helpful.
We bought a 3 seater sofa, armchair, footstool and a sideboard. Everything apart from the footstool was delivered within 3 weeks which was excellent. The footstool came a few weeks later as it was out of stock. We are extremely pleased with the quality of the furniture and will definitely come back again.
Delivery was limited to thier time besides paying another £40.00 extra to del. they still only made it when it suited them in the pm and not me in the am
When browsing in the store, a considerate worker allowed me time and helped when I asked. I browsed many lunch times with a tape measure and was always treated respectfully, sharing jokes and being offered support when needed. I bought my items, was pleased with the advice and service of the friendly staff. The delivery date was set and items arrived after a text message. Great service , the two helpful, pleasant young men, were quick and careful in bringing the furniture into my home. I am very pleased with the service from start to finish of my purchases.
Thank you
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