Splitit (www.splitit.com) has a 4.3 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Business Services and its reputation is good. 83% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
This provision is a good move, you just need to have more doses, 24-36, because the amounts the machines cost are large and the dose is marginally sustainable.
Reply from Splitit2026-07-28
This review was intended to be for Splitit, the flexible payment service you used for this purchase. We are very sorry to hear about the issue with your order and the lack of quality with the item. Unfortunately, Splitit only handles your payment and does not have any relationship with the actual Seller of this item.
To resolve your case, we recommend you contact the Merchant directly for a resolution. If they approve your return or refund, they will automatically update your installment plan to reflect those changes.
Splitit is happy to help with any additional questions relating to your installment payments.
Block the money in my account, what is the meaning to use credit than. If I need to block the money then better I pay full.
Reply from Splitit2026-07-27
Thank you for sharing your experience! For all installment plans powered by Splitit, you will see two transactions after checkout:
1. One is the temporary authorization (hold) on your card that guarantees your purchase.
2. The other is the first installment, which is charged immediately.
We have not charged you in full; what you are seeing is the temporary authorization hold, plus your first payment. With Splitit, you get the benefit of only paying your monthly installment, plus all the benefits of paying with your existing credit card, no new loans or any additional fees! We hope this information addresses your concerns!
Pay after delivery, goods were not delivered, but payment was taken anyway , and the trouble to get money back afterwards
Reply from Splitit2026-07-27
We are disappointed to hear of this situation with your order! To get this resolved we recommend reaching out to AliExpress directly through their app or website. There you can submit the details of your case and talk to their team about the right resolution.
Return requests and refunds must be approved by the Merchant, and once they confirm, your plan with Splitit will be updated automatically.
We hope they resolve this for you quickly!
Invoiced undelivered goods, impossible to claim without any helpful support from Ali express. It made me decide to never order from Ali express again. Luckily the amount invoiced was not too high.
Reply from Splitit2026-07-27
Hi Jas,
We are disappointed to hear of this situation with your order! To get this resolved we recommend reaching out to AliExpress directly through their app or website. There you can submit the details of your case and talk to their team about the right resolution.
Return requests and refunds must be approved by the Merchant, and once they confirm, your plan with Splitit will be updated automatically.
We hope they resolve this for you quickly!
It is very simple and easy to set up the payment plan
M
Mr Alex James · 3 reviews · Verified · Experienced 2026-07-14 ·
★★★★★
Holding the full amount in credit card…
There is no guidance on holding the full amount on my credit card
Reply from Splitit2026-07-27
Thank you for sharing your experience! For all installment plans powered by Splitit, you will see two transactions after checkout:
1. One is the temporary authorization (hold) on your card that guarantees your purchase.
2. The other is the first installment, which is charged immediately.
We have not charged you in full; what you are seeing is the temporary authorization hold, plus your first payment. With Splitit, you get the benefit of only paying your monthly installment, plus all the benefits of paying with your existing credit card, no new loans or any additional fees! We hope this information addresses your concerns!
J
Jason Fruhling · 3 reviews · Experienced 2026-07-24 ·
★★★★★
They provide NOTHING of substance or…
They provide NOTHING of substance or quality
DO NOT ENGAGE - we are filing chargebacks for zero deliverables.
Reply from Splitit2026-07-27
This review was intended to be for Splitit, the flexible payment service you used for this purchase. We are very sorry to hear about the issue with your order and the lack of quality with the item. Unfortunately, Splitit only handles your payment and does not have any relationship with the actual Seller of this item.
To resolve your case, we recommend you contact the Merchant directly for a resolution. If they approve your return or refund, they will automatically update your installment plan to reflect those changes.
Splitit is happy to help with any additional questions relating to your installment payments.
I would have given negative if I could. they have not responded in time frame given by them and now it's over a week. no item, no response from customer service. absolute hopeless organisation.
Reply from Splitit2026-07-29
Hi Laxmi,
Please check your case with us, I replied yesterday with next steps! Thank you so much for your continued patience as we work through all the resolutions with the Rotimatic team.
It was fast and smooth. No problems or trick questions.
Until the items were sent, they held the full amount on my CC, but that's fairly normal. I got a bit surprised at first, but after a few days, the holding of the full amount disappeared.
I guess it could be a problem if you split the amount because your CC is almost maxed out, and they still hold it all.
But to those who are worried. They only held the total amount for a short time.
