Spoonflower (www.spoonflower.com) has a 3.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 64% rate it 4 stars or higher while 25% give 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-10.
What people say
J
Joan · 2 reviews · Experienced 2026-06-08 ·
★★★★★
Do not make this mistake!
I ordered a faux fur product but when it arrived it looked like a cheap picture of faux fur and was nowhere close to being faux fur. I paid premium price and shipping.
Beware ordering from this company it is not as advertised.
They do not refund.
Very unsatisfied customer who will never return.
Reply from Spoonflower2026-06-15
Hi Joan. We are a print on demand company and all of the designs on our site are available to print on to any of the products we sell- wallpaper, fabric, or decor. It sounds like a "faux fur" design was chosen for printing on one of our products. While it can be adorable on our Minky fabric, for instance, it might not translate well on other products. In saying that, I see that our team did arrive at a resolution for you, but please let us know if you have any other questions for us!
Use the sci poster printing service with LOTS of lead time and caution
Updating the review to add:
The fabric poster I ordered actually arrived! After Spoonflower customer service told me it was lost and began processing a refund (which was done quickly), I started getting separate UPS notifications that the item was on the way. Unfortunately it missed the projected delivery date (4 days late) and I was already away, never got a chance to use it in presenting.
The fabric, quality, clarity (no pixelation at all!), and value really are great and incomparable to any other service. So I would say use - with caution. Give yourself 2 weeks out from travel to ensure you have any poster or presentation materials.
And it is also clear that Spoonflower needs to work on its communication with its shipping service, keeping track of items, and accurately projecting delivery dates. Customer service availability over the phone would also be an improvement. I was glad I got a person (instead of an AI bot) over chat, but it was sluggish and took over an hour for something that would have been a 10-15 minute phone call.
Original Review:
I do not recommend Spoonflower for printing scientific posters or teaching materials where it's arrival is time sensitive.
Despite following all directions, including a guaranteed shipping date that left a 2-3 day buffer before presentation date, I did not receive the product. When I checked the tracking number, it showed that a UPS label had been printed 6 days prior, with no updates on UPS every receiving or starting the shipping process. I contacted customer service and was told "best to assume it has been lost." Their turnaround time for a replacement, even with rush options and fastest shipping, is 4-5 days. I ended up giving my field presentation with no visuals.
Despite liking the product previously and quality of the printing and fabric, this was shockingly unreliable. I would not use Spoonflower again and I have stopped recommending them to my colleagues.
Reply from Spoonflower2026-06-15
Hi Katie. This is so disappointing to hear and we can understand your frustration. Shipping issues are particularly disappointing since our factory works so hard to print and get orders out the door in time. I see that our team attempted to find a resolution, but please let us know if there is anything else we can do. Thank you!
L
LINDA ZINESKI · 1 review · Experienced 2026-06-06 ·
★★★★★
Very disappointing product
I was very disappointed with the quality of the prints on the fabric. It had the appearance of a photocopied design on good fabric. I have also found the wallpaper prints to be unacceptable for most patterns.
Have been a customer for years, but quality of print is inferior and I will likely not bother with ordering and paying for swatches that are disappointing.
Reply from Spoonflower2026-06-15
Hi Linda. It appears you recently ordered fabric swatches in May, but we are unable to find a communication with our customer support team. If there is a flaw in the print, we want to know about it for sure. Please feel free to contact our customer support team and we would be happy to look into it for you!
I ordered over a $1000 dollars in yards of fabric. Have a great selection of patterns, but very misleading on what they shoe and what you get on some of these patterns. First they show a picture at the end of someone holding thr material. Didn't realize , apparently , those pictures were for the fleece blankets. So that is confusing. Now thr square photos they show ,some. Apparently are representing thr entire yard shown and some, which I figured upon delivery, are shown thr pattern per a quarter. Also some patterns are so Huge they don't align properly on the fabric per cuts so there's no way to get use of pictures of designs without them getting cut off in a quarter cut or half cut. Spoke in a chat with customer service amd she ended up saying she will follow up with a manager and let me know.in the middle of oir conversation. I can't use certain yards unless I use the entire yard to get my money's worth. Some came as panel designs and not even in full four quarters. No way can you makr pillows with some of these the way they are printed. For the amount of money they charge I would a yard woth full use of designs not just actual material Also surprised they don't have a system that you have a yard of fabric and then can align and size the prints in the four quarters of the yard to see how it will align a d to make sure you get use of pictures in fabric, evenly. Hopefully I here an acceptable follow up soon. The original chat didn't even let me get all the numbers in that jad issued, one I jave is very blurry. She kept asking for photos, before I csn finish putting in the pieces that jad issues, and then sending me their photos and not understanding what i was saying about alignment etc.
Reply from Spoonflower2026-06-15
Hi Christine. It sounds like there was some confusion with how the design would print on the type and size of fabric chosen. Happy to see our customer support team has been in contact with you and it looks like a resolution has been found.
Y
YoWo · 1 review · Experienced 2026-06-05 ·
★★★★★
Spoonflower Customer Service - Yay!
I’ve ordered several fabrics from Spoonflower. The cost may be a bit higher than commercially printed fabric, but sometimes you just need the “right” fabric which isn’t available anywhere else. I’ve purchased Fill-a-Yard fabric as well which allows me to enjoy several designs in a single yard (great for scrap quilting!). I recently experienced a problem with print quality - the first time ever. Spoonflower resolved the issue right away with no fuss. Such good customer service. I love not needing them, but also love that when CS is needed, the interaction is stress-free. I will continue shopping the wonderful options at Spoonflower. There’s something for everyone.
Reply from Spoonflower2026-06-15
Thank you so much for the lovely review! It's great to hear that you appreciate our "Fill-a-Yard" template option. It is a great (and economical) way to swatch many designs at once. And so glad our team could help you out!
My order was shipped promptly. I had a small issue with delivery which customer service was quick to get back to me, and all was resolved. The fabric is great!
Reply from Spoonflower2026-06-15
So glad you were able to receive your fabric! Projects are built on momentum!
L
Logan heaps · 1 review · Experienced 2026-05-31 ·
★★★★★
Wallpaper
Customer service was awesome helped me with my order.
Reply from Spoonflower2026-06-01
Glad to hear it, Logan! Enjoy the wallpaper!
l
lilbrush · 1 review · Experienced 2026-05-26 ·
★★★★★
Opportunity to show designs…
Opportunity to show designs and participate in competitions where designs are actually noticed
Reply from Spoonflower2026-05-28
We love to see the creativity from our design challenges! So many possibilities with our products.
Very disappointment with customer service and I will not order again…
I’m just throughly disgusted with this company. I found the perfect wall paper - ordered - received and hung.. very expensive amount 800 for a bathroom - when we finished - I had 9 rolls left over - they would not let me return - therefore we wallpapered my bathroom - contractor went to put roll up that had flaws - went to next roll - image head was cut off - I sent a note starting problems… they said they would be in touch - ordered 2 more rolls so now almost 1000 in cost .. kept getting email they were checking into it … I sent pics - now they will not issue refund and I just receive the the 2 rolls needed.. overpriced for sure.. in returns it stated pics and issues so that’s what I sent… going to dispute with cc - the odd thing is you can’t talk to a human everything seems to be AI
Reply from Spoonflower2026-05-28
It looks like there has been contact with two of our team members about returning the extra rolls. We encourage you to follow up in your last thread for any additional assistance. They would be happy to continue to help you from there. Thank you!
M
Mel Z · 2 reviews · Experienced 2026-05-12 ·
★★★★★
Great Service!
I had an issue with a sample I received and as a first-time user of Spoonflower I was unsure if it was my design or the printing that was at fault. I received very prompt attention through the support desk which determined it was a print error and should have been picked up before sending. I was offered a refund, a credit or a reprint. Very friendly, helpful and prompt service.
Reply from Spoonflower2026-05-28
Thank you, Mel! Glad we could get it sorted for you.
I love Spoonflower and have purchased many beautiful things like wallpaper for multiple rooms and recently bedding which included a Duvet Cover, Pillow Shams and matching sheets. I will only buy from Spoonflower because they have exceptional, quality products, excellent customer service and fabulous patterns to choose from. Im obsessed!
Reply from Spoonflower2026-05-21
Thank you so much Cindy! It sounds like you are creating truly beautiful spaces. Don't be surprised if we reach out to you someday to hear more about what you are doing!
ABSOLUTELY AMAZED AT THE HIGH QUALITY OF SPOONFLOWER!!!
I cannot tell you how much I LOVE THIS FABRIC!!!!! I looked high and low for an axolotyl print but couldn’t find the right one. This is so beautiful, so soft. I feel the Spoonflower fabric (by sandrarosedesigns) and then feel the fabric from a chain retail store and it is night and day! You can feel and see the higher quality of the Spoonflower fabric. I had to pay a bit more than I usually do but higher quality costs more. That’s just life. And I will certainly be back!!!
Reply from Spoonflower2026-05-21
It's amazing what designs you can find on our site- even Axolotls! So glad you were able to find exactly what you wanted and that everything met your expectations. Please feel free to share with us the end results- would love to see what this fun fabric was used for!
S
Sumi · 9 reviews · Experienced 2026-02-18 ·
★★★★★
HBuyers bewareere is the thing about Spoon…
Here is the thing about Spoon flower.The customer service is awful.Very unhelpful, rude.They make it impossible to return a flawed item, and they make you jump through hoops only to deny you.Order from here if you don't mind keeping faulty products. Y
Reply from Spoonflower2026-05-21
Hi Sumi. I am unable to find a communication related to what you have shared here. Seeing that you have already contacted our customer support team, I am requesting information from you so that we may look into this further. Thank you! Update: We have not received information regarding your communication or order. Please reach back out to our customer support team if you have any other questions!
M
Mary Hill · 3 reviews · Experienced 2026-05-17 ·
★★★★★
Terrible Quality
Ordered three different fabrics. All saying they were linen. All ended up being VERY low quality cotton and unusable for my purposes. Completely misleading and I will never order from here again.
Reply from Spoonflower2026-05-21
Hi Mary. So sorry the fabric did not meet your expectations! Please reach out to our customer support team if you have not done so already. They would be happy to confirm what fabric type you ordered your designs to be printed on. Thank you!
F
Francis Lydon · 3 reviews · Experienced 2026-05-11 ·
★★★★★
bad customer service
I got Representative Julie L. I have spent thousands on fabric already. the sizes don't always match the pictures online. they show a dress a chair and someone holding up the material. sometimes the print is bigger, sometimes smaller. i placed an order for robot material. but it came as 1 small robot on 80 white material. i requested a refund. on that one $10 piece. Julie Says thats how its supposed to be, but She will be kind enough to offer me a one time refund on that $10 piece, but never again. I found it absurd on both counts. I can never again get a refund for a bad piece of material. its supposed to be that way? Really bad customer service. they really don't care about their customers. the velvet is low quality. the prices are high. One of only 2 companies that charges their resellers for swatches. they could have said, i see why you have a problem with that order. no problem. we messed up and we will fix that one. the swatches are all cut from scraps. they never leave enough room to put holes in them for rings. sometimes way too much. just sloppy , dont care about you, over charge, low quality materials.
Reply from Spoonflower2026-05-21
Hi there. I see that you have been in communication with one of our customer support supervisors and this has been resolved. If there is anything else we can help with, please let us know! Thanks so much!
K
Katherine · 2 reviews · Experienced 2026-05-12 ·
★★★★★
Duvet Zippers...
Duvet Zippers.... do not get me wrong I think the designs are great the execution on the on the hand not so much!! I have had two duvet covers made and both of them have had bad zippers. The zipper Spoonflower uses for closing the duvet is the invisible zipper and it dies pretty quickly. My second duvet cover I will take to a local place to have the zipper replaced, but I should not have to do that if Spoonflower put in a zipper that could stand up to washing and putting on and off the insert on a regular basis. I will not be getting anything else made from spoonflower. Two fails is enough for me and the cost of getting the zipper replaced on something that was not cheep in the first place makes me not a happy camper. IMO Spoonflower should stand behind the fail zipper and replace it.
Spoonflower.. replace the bad idea of a zipper. Thats what you can do,
Reply from Spoonflower2026-05-21
Hi Katherine. We see that you have been in communication with our customer support team and if there is anything else we can do to help you from here, let us know! Thank you!
T
Tea Jay · 1 review · Experienced 2026-05-08 ·
★★★★★
Terrible company!
I ordered four samples of green plaid tartan wallpaper. You can barely see any green and it looks like it’s black with red stripes going through it.
They totally misrepresent the brightness or the colors on their website and also on Esty. I reached out to them to tell them there was a problem with the color and they pretty much told me I had to deal with it. They don’t allow returns or give a credit.
Terrible company!
UPDATE in response to the latest reply;
I have reached out to your Customerservice team since you responded. I haven’t heard anything back.
Reply from Spoonflower2026-05-21
Hi there. We would love to learn more about the communication you had with our customer support team. I have requested more information and can follow up from there. Thank you so much! Update: We have not received more information from you regarding your order or account. Please reach out to our customer support team for any further help!
T
T N · 12 reviews · Experienced 2026-05-05 ·
★★★★★
They look after you, they care
They are the only shop online that take your Hex code and give you an exact colour you want. The only downside is they only dye one side of the fabric. I love their service though, they communicate and resolve whatever issue you have in a very polite and professional way. I love them
Reply from Spoonflower2026-05-21
Thank you so much for the feedback. It's great that you were able to get your design to match the hex code! It's true that we print on one side of the fabric and many of our customers sometimes choose to line their projects with a coordinating design pattern. Regardless, delighted we were able to help you!
c
customer · 5 reviews · Experienced 2026-05-09 ·
★★★★★
Very poor printing quality
Very poor printing quality. The samples we ordered were falling apart, blurry, dark, and in no way matched the website's images. Now it is clear why the samples are so costly. Seeing the poor print quality, the selling of samples must be this company's key scam to making money.
Reply from Spoonflower2026-05-21
We are requesting more information so that we may learn more about your order and experience. Thank you! Update: We have not received more information regarding your order or experience, we encourage you to reach out to our customer support team for help!
I’ve bought several wallpaper and fabric samples from Spoonflower and everyone has been a delight. I have sent bought three rolls of wallpaper and more fabric samples. Their products are amazing. The selection is outstanding. The quality is superb. I highly recommend Spoonflower.
Reply from Spoonflower2026-05-08
Thank you so much, Amy! Please feel free to share photos of your finished projects with us. We would love to see how it all turned out for you. Enjoy!
