Spreadshirt North America (www.spreadshirt.com) has a 4.0 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 74% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Still waiting for the hoodie I ordered over 2 weeks ago.
Still waiting for the hoodie I ordered on the 15th of December which (according to the site) would be delivered between the 20th-22nd. Today is the 30th. No hoodie in sight. No information received. Furthermore, I opted for the 20% discount (on everything + free shipping) offered. The eventuality was a 10% discount on the cost of the hoodie only, plus an inexplainable increase in price of the hoodie at checkout. This led to an overall increase in price (even more than I would have paid without the discount). I ignored this because it was meant as a Christmas present and I needed it delivered ASAP as promised. Now, no present; mail sent on the 29th (which was their resumption date) received an auto-response informing me they would resume on the 29th and would respond to me then. The irony! I wrote again on the 30th and tried calling the number provided. Calls never went through. So now I'm stuck. Spreadshirt gang, please refund my money so I can get something cheaper of the same quality elsewhere. I'm completely disappointed in everything: the cost, the customer service (or lack thereof) and the "ghost" shipping and delivery.
*edit*
Update: Money was refunded today, the 6th of January. Thanks.
Reply from Spreadshirt North America2026-01-05
Hi Bimon, thank you for your feedback.
We're sorry your order hasn't arrived yet.
We have responded to your email, and your paid amount will, of course, be refunded.
We apologize for the inconvenience.
Best regards,
Nina from Spreadshirt
J
Jason Moore · 2 reviews · Verified · Experienced 2025-12-30 ·
★★★★★
Spectacular work and customer service
Spectacular work and customer service! Highly recommend using Spreadshirt!
Shopping and the checkout process was easy. The tracking of my order was great. Received tracking and assurance along the way from shipped to delivery. Definitely made me feel like they actually do care about their customers and the products they sell.
The team was super kind to rerun my order after a shipping error so the order would arrive in time for the holidays. Shirt is great and matches the proof exactly.
I have placed at least 5 separate orders with this company some small and some quite large and I have been extremely pleased with each purchase. The quality and turn around time for the price is amazing. I will continue to purchase for my business and personal needs!
S
Steve · 3 reviews · Verified · Experienced 2025-12-23 ·
★★★★★
I’m a long time client
I’m a long time client. This order was difficult. One shirt too small. One came XL. A mess from the start. It happens, I understand. But a little disappointing.
Reply from Spreadshirt North America2025-12-26
Hi, we're really sorry to hear there were mix ups with your order. I've sent you a separate email to quickly resolve this matter.
Items due by 17 December haven’t appeared. We spent well over £150.00 for bespoke items specifically for Christmas that they’ve failed to provide. Speaking to customer service is the equivalent of talking to a brick wall. No advice provided is ever the same. We have no items and have received confirmation a refund will be processed but the fact remains we wanted the items. Useless service, awful customer service and we will actively tell people to avoid using them.
Update: the order number was provided when leaving the review. Imagine responding just showing further issues and a lack of attention to detail. Whilst I am updating the review anyway, we did receive a refund and the shirts never materialised. We used a local service who turned them around in 24 hours at half the cost. Safe to say we would never, ever use this company again and will certainly recommend no one else we know does either. Beyond useless.
Reply from Spreadshirt North America2025-12-29
Dear Customer, thank you for your feedback.
We're sorry your order hasn't been delivered yet.
Unfortunately, you didn't provide your email address and order number, so we can't contact you.
Please write to [email protected] so we can help you further. Thank you.
Best regards,
Nina from Spreadshirt
Product is great but we had some issues with the black print not really showing up well on the navy shirt but that was the only option. I emailed seller just to give them feedback and immediately they responded and offered to re-print the shirt on a lighter color shirt. Super great customer service! Very impressed. Would definitely recommend this company!!
I liked that it was easy to order. I got a response right away and the order was delivered when it was scheduled. the only thing was that I had one item missing but they did say it will be delivered as soon as they could.
W
Willem Nel · 6 reviews · Experienced 2025-12-19 ·
★★★★★
**DO NOT USE SPREADSHIRT.COM
**DO NOT USE SPREADSHIRT.COM - Terrible Service, No Delivery, No Refund**
Rating: ★☆☆☆☆ (1/5)
I ordered an item with a promised 5-day delivery window (12-17 December). What followed was an absolute shambles.
**The Timeline of Failure:**
- No tracking information provided
- On 17 December (the final delivery day), I had to contact them only to be told I needed to "confirm my delivery address" - information they should have requested BEFORE dispatching
- They claimed the item was dispatched on 9 December, yet somehow couldn't manage delivery within their own timeframe
- Received patronizing advice about checking letterboxes and neighbours, as if customers have never received a parcel before
**By 19 December:** Still no delivery. I reported fraud to my bank.
**Their Response:** More empty promises. "We'll take care of it! Within 7 working days the money will be back in your account."
**Today (21 December - 4 days before Christmas):**
- Still no gift
- Still no refund in my bank account
- Still waiting on their "7 working days" promise
They have the audacity to ask for feedback while leaving a customer without their order AND without their money during the Christmas period.
This is absolutely unacceptable. Missing Christmas deadlines, failing to deliver, breaking refund promises, and wasting customers' time with condescending customer service responses.
**Save yourself the stress - shop elsewhere.**
Reply from Spreadshirt North America2025-12-22
Hello Willem, thank you for your feedback.
I’m sorry to hear once more that you are not satisfied with our services.
I apologize once more for the non-delivery of your order and can confirm that your refund has been processed.
Wishing you a wonderful Christmas week!
Best regards,
Nina from Spreadshirt
Quality and sizing is dissapointing it looks more like a small than a medium woman’s. This was intended for my boss and doubt it will fit. Paid a lot freight to get it on time for Xmas party
Reply from Spreadshirt North America2025-12-22
Hi, we're really sorry to hear the sizing is off. We've sent you a separate email to quickly resolve this matter.
I had a couple of issues with some of the products I ordered and the customer service was great.
Very nice products and experience altogether. Thank you!
R
ROBERT Gordon · 2 reviews · Verified · Experienced 2025-12-18 ·
★★★★★
The reproduction of the photos was…
The reproduction of the photos was excellent. The overall quality is superb. I will use this service again in the future.
