Strawberrynet.com (www.strawberrynet.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 78% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 47% of negative reviews; 46 of them were added in the last 12 months. Last updated 2026-08-10.
Dear Denise,
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
Your order was shipped on December 31 by registered airmail and delivery to Australia normally takes about 10-14 working days. Please note that delivery times can vary depending on destination and postal services to the area.
For registered airmail, only limited tracking is available and only after a certain period of time from the date of dispatch, normally 10 working days. You can monitor your shipment using your tracking number at Australia Post site https://auspost.com.au/mypost/track/search.
Please allow up the 14th working days for the shipment to arrive, and if after that time you still have not received your order please let us know.
We hope this information helps and if you have any further queries, please feel free to contact us again.
Kind Regards,
Strawberrynet Customer Services
A
Ayalla Joseph · 3 reviews · Experienced 2024-12-28 ·
★★★★★
Refund issue
I have ordered from this company before without any issues. My recent order got lost and they are asking me to close my PayPal dispute before refunding me. I’m concerned that if I do that, I will not see a refund. They state it is a new policy. Seems irregular to me.
Reply from Strawberrynet.com2025-01-09
Dear Ayalla,
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are sorry that your order has not arrive.
Please understand that delivery should take no more than 28 days. Delays in shipping are the responsibility of the courier services involved, and we can do nothing to aid delivery of our orders once they leave our warehouse.
Unfortunately, we're unable to issue a refund in our system with an open dispute. Kindly close the dispute in PayPal so we can issue refund of your order.
Please accept our sincere apologies for any inconvenience. If you have any questions, please let us know.
Kind Regards,
Strawberrynet Customer Services
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at [email protected] or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Nothing has arrived at this time. ABSOLUTELY NOTHING HAS ARRIVED ....WHERE IS MY PARCEL... NOT HAPPY
Reply from Strawberrynet.com2025-01-09
Dear Lola,
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
Upon checking, your order was delivered on January 6.
Please kindly contact Australia Post directly using the tracking number to check the status of your parcel. They will be able to help you investigate who receives the parcel on your behalf.
Please accept our sincere apologies for any inconvenience. If you have any questions, please let us know.
Kind Regards,
Strawberrynet | Customer Services
B
Barry Whittle · 1 review · Experienced 2025-01-01 ·
★★★★★
Can supply when no one else can.
Reply from Strawberrynet.com2025-01-02
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at [email protected] or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at [email protected] or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at [email protected] or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
J
Jay · 6 reviews · Verified · Experienced 2024-12-05 ·
★★★★★
So easy to purchase cosmetics from you…
So easy to purchase cosmetics from you and the prices are very fair. Keeping in touch as well is reassuring.
Reply from Strawberrynet.com2024-12-17
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at [email protected] or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
WARNING!!!This shop is 100% scam.They take money from your card,then you will get the message that your order can’t be done,the payment is failed.But they actually rob the mo ey from your card.There won’t be any refund.I am sure that all the good reviews on this site are IA fake also.Take a look at their responses -looks like they are done by IA too.
!!!Gonna report this page,my bank already blocked the payment and I amopening the jurisdictional case with “strawberry!!!
BE Careful and don’t fall in this trap as I did!!
Reply from Strawberrynet.com2025-01-02
Dear Yulia,
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
Upon checking our records we noticed that you placed 2 identical orders on December 12. Please see the following for details:
2421202213 Processed
2421202212 Canceled
Order number 2421202213 has already been successfully processed and was dispatched on December 13 . The payment details you provided refer to the payment made for this order.
Please note that delivery to Mexico takes 21-35 working days. Kindly note that delay can be expected due to peak season and custom clearance.
Order 2421202212 was canceled as payment was not receive.
We hope this helps clarify the situation. Should you need further assistance, please let us know
Kind Regards,
Strawberrynet Customer Services
Reasonable price and convenient to deal with. Experience with courier good,
Reply from Strawberrynet.com2024-12-12
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at [email protected] or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at [email protected] or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at [email protected] or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Always loved strawberry.net. They've gone up a bit in price since the last time I used them but they have great discounts for repeat buyers. I used to get my powder foundation from here religiously and everytime I bought another round I'd get an additional 5% off. It was such great deal! I wish they had a cheaper option for express shipping (as the only one I am offered is $49 🥵🫠), but I do love their range. Definitely recommend.
Reply from Strawberrynet.com2024-11-20
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at [email protected] or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Easy to find what I wanted on website, easy to place the order and prompt delivery - ticks all the boxes
Reply from Strawberrynet.com2024-11-20
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at [email protected] or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
As a customer of around 20 years I have always found Strawberrynet to be reliable and offering great customer service especially when things don’t go according to plan!
Prices have gone up considerably over the years, and special offers are not as frequent on the well known top seller brands.
But overall, a well stocked, well managed company and a pleasure to deal with.
Reply from Strawberrynet.com2024-11-20
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at [email protected] or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Easy to find what I needed and a speedy delivery. Thanks Strawberrynet😃
Reply from Strawberrynet.com2024-11-20
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at [email protected] or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
B
Belinda · 2 reviews · Experienced 2024-11-14 ·
★★★★★
The product availability,
Reply from Strawberrynet.com2024-11-20
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you are looking for a specific item and could not find this on our website, you can always send us an email with the full name so we can check this for you.
If you have any enquiries, you can always send us an email at [email protected] or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at [email protected] or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Good prompt service, some products have a good price, very good varietys
Reply from Strawberrynet.com2024-11-20
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at [email protected] or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Thanks Strawberrynet. Another fast and well packaged parcel delivered to me. The products I purchased were good value compared with what I can purchase in stores in NZ. They always have a good selection to pick from. I will be back for more.
Reply from Strawberrynet.com2024-11-20
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at [email protected] or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
