Strawberrynet.com (www.strawberrynet.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 78% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 47% of negative reviews; 46 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
M
Mary · 2 reviews · Verified · Experienced 2025-03-07 ·
★★★★★
Easy ordering / quick delivery
Easy ordering process and very prompt delivery. Thank you
Reply from Strawberrynet.com2025-03-14
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at [email protected] or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
P
PAULINE · 8 reviews · Experienced 2025-03-14 ·
★★★★★
Love Strawberrynet and have been away…
Love Strawberrynet and have been away for a long time
Reply from Strawberrynet.com2025-03-14
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at [email protected] or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
c
customer · 3 reviews · Experienced 2025-03-12 ·
★★★★★
Change of billing address was messy
Reply from Strawberrynet.com2025-03-12
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are sorry to hear that you're having trouble.
Please provide your 10 digit order number so we can check
If for any reason you have questions or comments, we are delighted to hear from you. You can send us email at [email protected]. You can expect us to respond to your email within a day.
Please accept our sincere apologies for any inconvenience. If you have any questions, please let us know.
L
Louise · 5 reviews · Verified · Experienced 2025-03-05 ·
★★★★★
Excellent service
Prices are great, easy site to navigate.
Well packaged and arrives in great time
Reply from Strawberrynet.com2025-03-13
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
If for any reason you have questions or comments, we are delighted to hear from you. You can send us an email at [email protected]. You can expect us to respond to your email within a day. If you have any questions, please let us know.
Easy site to order
Prompt delivery
Kept in touch with tracking
Reply from Strawberrynet.com2025-03-12
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at [email protected] or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
My order was cancelled and money refunded without explanation. I emailed twice to find out what had gone wrong and to make sure the order was placed without receiving a reply. Very dissapointing lack of customer service. I purchased $600 AUD worth of products elsewhere.
Reply from Strawberrynet.com2025-03-10
Thank you for your feedback! Your order was cancelled due to no payment received. Please kindly contact your bank for more information. In addition, we had checked our email and unfortunately, we have not received any emails under your name. We sincerely apologize for any inconvenience caused. If you still need the products you had ordered, please kindly place a new order on our website.
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site.
It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We understand that offering a broader selection is important to our customers, and we are constantly exploring ways to expand our offerings to better meet your needs.
If you have any specific items or categories in mind that you would like to see more of, please let us know! We always welcome detailed suggestions that can help us improve.
Please feel free to let us know what areas we can improve in. We would like to hear from you.
If you have any questions, please let us know.
Kind Regards,
Strawberrynet | Customer Services
F
Fiona Clark · 2 reviews · Experienced 2025-03-01 ·
★★★★★
easy to use great dicsounts
Reply from Strawberrynet.com2025-03-03
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at [email protected] or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Thank you for reaching out regarding your order (#2520503947). We understand your concern and would like to explain why the order was canceled.
Order 2520503947 is a duplicate and was not paid. In our record you have also placed an identical order 2520503948 that was delivered today
If you need further assistance or have any questions, please don’t hesitate to reach out. We’re here to help!
I find strawberrynet have great prices ,,,,, also great communication, I asked a question and they followed up right away , was impressed ! I do have a little bit of a problem working through the web site but that is probably just me
Reply from Strawberrynet.com2025-03-03
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at [email protected] or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
L
Lisa Walter · 1 review · Experienced 2025-02-25 ·
★★★★★
DO NOT BUY from Strawberry net.com
You are purchasing an item from Hong Kong, goes through customs so takes a long time for delivery. I purchased 2 Giorgio Armani eye shadows. Looking at the container I knew one of the colors wasn't right. This is what you have to go through to return....you need approximately 6 pictures of the item, your email of purchase, the original "polymailer" it was sent in, the inside shipping label, return it by Registered mail, a copy of the delivery note and the reason for return. Any postage costs will be at your own expense. I have approximately 7 emails and photos going back and forth. Save yourself the trouble and purchase from Sephora, Nordstrom or Ulta. Terrible experience. I will be selling this on macari and will take this as a learning experience and tell as many of my friends as possible
This is the return address
Strawberry Net Office
12/F Tower B Manulife Financial Centre
No 223-231 Wai Yip Street
Kwun Tong Hong Kong02
Reply from Strawberrynet.com2025-02-27
Thank you for reaching out to us. We’re truly sorry to hear that the Giorgio Armani Eye Tint Longwear Luminous Liquid Eyeshadow - #67S Sparkle 3.9ml did not meet your expectations.
As per our company policy, we gladly accept returns for a full refund. To proceed with the return, please ensure the product is unused and in its original packaging. Once we receive the item, we will process your refund promptly. If you have any questions or need further assistance, please don’t hesitate to contact us. We’re here to help and want to ensure you have a positive experience with us.
Thank you for your understanding, and we apologize again for any inconvenience caused.
Terrible. My order got lost and the company doesn’t want to reimburse. First time I see something like this. So many other companies selling cosmetics. Will never use Strawberrynet again
Reply from Strawberrynet.com2025-02-27
Thank you for reaching out, and please accept our sincerest apologies for the inconvenience you’ve experienced. We truly regret that your order was lost and for any frustration this has caused.
After reviewing your case, we have issued a full refund to your original payment method. The refund should reflect in your account within [3 to 5 working days]. If you do not see the refund by then, please don’t hesitate to let us know, and we’ll be happy to assist further.
We value your feedback and are committed to improving our service to ensure this doesn’t happen again. If there’s anything else we can do to make this right, please feel free to contact us.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Always a smooth transaction with strawberry net... the prices do yo yo so best to price compare... but never run into any issues with them as a company... and their products are legit
Reply from Strawberrynet.com2025-03-06
Hi Lisa,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at [email protected] or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
I
Ingrid Jackson · 3 reviews · Experienced 2025-02-23 ·
★★★★★
I was disappointed that I could not buy…
I was disappointed that I could not buy Lancome Absolue Nuit. Also it was unclear what the word (Upgrade) meant in the beauty masks amongst the free add on product
Reply from Strawberrynet.com2025-03-06
Hi Ingrid,
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
If you are looking for a specific item and could not find this on our website, you can always send us an email with the full name so we can check this for you.
May we inquire what particular promotion are you referring to.
You may send us an email at [email protected] and expect a reply within a day.
If you have any questions, please let us know.
Kind Regards,
Strawberrynet || Customer Services
What went wrong is what I'd like to know. Over the last 20years I've had great service from Strawberry. However last year I began getting cancelled orders and my last one a week or so ago again said there was no money paid when I know that was not the reality. So another order lost for you. I'm very upset and disappointed must say.
Philippa Casey
Reply from Strawberrynet.com2025-02-24
Hi Philippa,
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are sorry to hear that you're difficulties in submitting your payment.
Please be advised that the payment did not go through on our end.
It also shows that the payment was not authorized by the cardholder through 3D secure system.
For credit card payments, the cardholder must authorize the payment in a form of OTP or security code initiated by your bank through SMS or the app.
Please accept our sincere apologies for any inconvenience. If you have any questions, please let us know.
Kind Regards,
Strawberrynet Customer Services
As a long term customer, I love the ease of ordering and competitive prices!
Reply from Strawberrynet.com2025-02-20
Hi Amanda,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at [email protected] or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
Hi Renee,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at [email protected] or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
A
Ann · 1 review · Verified · Experienced 2025-02-05 ·
★★★★★
Simply the best!
We accidentally ordered the incorrect perfume and were able to change the order without any difficulties at all. Very happy with the prompt response to our e-mails, seamless service, and great product!
Thank you!
Reply from Strawberrynet.com2025-02-18
Hi Ann,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at [email protected] or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
M
Mohammed · 2 reviews · Experienced 2025-02-14 ·
★★★★★
Highly recommended
Reply from Strawberrynet.com2025-02-18
Hi Mohammed,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at [email protected] or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
Hi Kathy,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at [email protected] or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
