StubHub U.S. and Canada (www.stubhub.com) has a 4.0 out of 5 rating on OK.one, based on 221 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 76% of reviews are 4 stars or higher and 19% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Purchased tickets from Stubhub for a WNBA game which were then transferred to Ticketmaster and subsequently invalidated. Stubhub was reimbursed by TM but Stubhub failed to offer replacement seats and still "reviewing" for refund.
I paid StubHub good money for tickets to the final tour of a band I have loved for years — a show I will never, ever get the chance to see again. Tonight, in Los Angeles, that show happened. I was not there. StubHub made sure of that. This morning, retrieving my own tickets turned into a nightmare. I was forced onto a third-party app (AXS), forced to create an account I never wanted, only to discover my tickets simply weren’t there. I called AXS — nothing. I called StubHub and burned two hours of my life on hold and in circles, struggling to get a straight answer out of a rep I could barely understand. I was promised an email with my tickets. It never came through with anything usable. I made three more increasingly desperate calls while standing outside the venue, watching the clock run out. The final response — delivered by email while I stood on the sidewalk, ticketless, in front of the venue — was that my tickets could not be replaced. A refund was the “solution.”
Extremely Disappointing Experience with StubHub I am highly disappointed and honestly disgusted by this experience. Finding out late the night before the concert that our tickets were suddenly considered unavailable is completely unacceptable. People purchase concert tickets weeks or months in advance and make plans around them. What if we had purchased tickets specifically to sit near friends or family for a special celebration? Those plans and memories matter, and customers should be able to trust that the tickets they purchase will actually be honored. This experience has completely changed my view of StubHub. We will try very hard to never purchase tickets through StubHub again. I will also be sharing this experience with friends, family, and others so they can think twice before trusting StubHub with their concert plans. Highly disappointing and unacceptable
Everything went smoothly without a hitch,and in a timely manner.
I purchased tickets through StubHub to see the Beach Boys In Nampa, Idaho, but the event was recently canceled. Navigating the StubHub website to request a refund did not prove fruitful, so I ended up in a chat session with them. They were actually unaware the concert had been canceled, so I had to send them a copy of the email I had received from the venue for proof. The next day, their website worked as advertised and I was able to request a cash refund. While I wouldn't say it was processed quickly, the refund did finally arrive at my bank. I was surprised that StubHub was unaware the concert had been canceled several days earlier, and that I had to send them proof from the venue. I would have thought the ticket sellers would be among the first to know when something changes.
It was easy to find the game I wanted and good seats. The purchase and transfer of tickets went well for this tech challenged fan. My team didn't win, but StubHub can only do so much.
Botched my ticket sales TWICE- have been trying to resolve to get tickets sold/correctly and concert is in 6 days....I have NO TICKETS AND NO MONEY and NONE of their customer service people speak/understand English very well. PISSED !!
One of my 2 tickets was already used with nothing available for either myself or my wife 😭
Very easy to order and get my tickets. I like Stubhub 3d seat view in the app to help make decision on seat choices. The partner Ticketmaster ticket transfer is great for keeping tickets and upcoming interest convenient.
It was very easy to purchase tickets and then redistribute them to my large group individually once I had them using the MLB Ball Park app. What I wish the tickets would tell you is what is the best gate to enter based on your seats. That would be helpful.
Very disappointing experience. I would not recommend this company. I purchased tickets, and the very next day I received an email stating that my original tickets were no longer available and that I would be given different seats. The replacement seats were significantly higher up and were selling for a lower price than what I had paid. They did not automatically offer a refund, so I had to call customer service. The call was extremely frustrating, the representative was difficult to understand due to poor audio quality, and after verifying my information, said something I couldn’t make out and then disconnected the call. Getting a full refund has been unnecessarily difficult. Based on my experience, I would recommend being very cautious before purchasing tickets through this company. I’ll be using Ticketmaster or another ticket provider in the future.
Tickets never received. Despite a dozen calls to their customer service they are still investigating. Now they are determining whether or not I deserve a refund. After weeks of calling and complaining. They left us outside the venue without tickets. Never again.
This was the second event that I attended with tickets purchased through Stub Hub. As with the first event, everything went great, ticket available notifications came through very quick. I was able to receive them easily and add the to my Ticketmaster account. No problems what so ever and the pricing was reasonable compared to what others were charging. I will buy again in the future from Stub Hub
ABSOLUTLY HORRIBLE minus 5 stars. I've been trying to get paid for weeks for selling tickets. They are a struggling company that send you in circles in every attempt to not pay you for tickets sold. NEVER USE STUB HUB. You'll get burned like me. I can't say anything positive about Stub Hub
I will never use StubHub again. I will never use StubHub again, and I strongly recommend that others avoid it. I spent over $700 on a premium concert ticket that was advertised and sold as a seat very close to the stage. However, when the ticket was transferred to me on the day of the event, I discovered that the seat I received was 10 rows farther back than the one I had purchased. The ticket delivered was materially different from the ticket sold. This was not a minor discrepancy. I paid a premium price specifically for a premium experience and ended up with a significantly less valuable seat. Because the transfer occurred on the day of the event, I had no realistic opportunity to resolve the issue before the show. After providing clear documentation showing exactly what I purchased and exactly what I received, StubHub's proposed resolution was a $180.28 coupon toward a future purchase rather than a refund. The problem is simple: why would I want a coupon from a company that failed to deliver the product I purchased? Asking a customer to spend more money with the same company after such an experience is not a meaningful solution. The most disappointing part of this experience was not the seller's mistake. Mistakes happen. The most disappointing part was StubHub's response after being presented with clear evidence that the ticket delivered was not the ticket sold. As a result, I will never use StubHub again for any purpose. Not for concerts, sporting events, theater shows, or any other ticket purchase. Ever. This experience completely destroyed my trust in the company. More importantly, I strongly recommend that others do not use StubHub, regardless of whether you're spending $50, $500, or several thousand dollars. If a company cannot be trusted to deliver the seat that was purchased and then refuses to provide an appropriate refund when it fails to do so, the amount of money involved becomes irrelevant. The issue is trust. A ticket marketplace is built on trust. After this experience, I have absolutely no trust in StubHub and will never do business with them again. I encourage anyone considering a ticket purchase to use a different platform and avoid the risk of going through what I experienced.
Easy to use. Better to pay ahead with this app.
Easy to use! Great prices.
Not to hard to book once we decided when we were going.
I have occasionally sold tickets on StubHub, and this has been my worst customer service experience. Five days before the Brazil vs. Haiti World Cup match (June 19), I contacted StubHub because the buyer had not accepted my ticket transfer. I wanted to make sure everything was in order before the event. The StubHub agent reviewed my account and explicitly confirmed that I had already completed the ticket transfer. The agent also told me in writing: * “You will still receive your payment regardless of whether the buyer accepts the tickets or not.” * “Please do not cancel the transfer.” * “As long as you have completed the sale and transferred the tickets, you will receive your payment.” I relied on these instructions and kept the transfer active exactly as I was told. After the event, however, I was informed that my payment was being withheld. I opened a case immediately, but it has now been 38 business days, and I am still being told that the case is “under investigation.” What is most disappointing is not just the delay—it’s that StubHub’s own written assurances have not been honored. I acted in good faith and followed the instructions provided by their customer service representative. If I had been given different information before the event, I could have taken other steps to protect myself. I am seeking payment of $1,746 for Sale #644101248 and $ 1340 for other charges, Total $3086 , simply expect StubHub to honor the commitments made by its own representative. Based on my experience, I would encourage both buyers and sellers to save all chat transcripts and screenshots when dealing with customer support. If a representative makes a promise, keep a record of it—you may need it later. I hope StubHub resolves this matter promptly and stands behind the guidance provided by its customer service team.
I have been trying to resell 2 electronic tickets purchased through TodayTix for Oh, Mary on Broadway in NYC on Sept. 12 at 8:30 PM for Meg Stalter's closing performance using StubHub's platform. I transferred the tickets from TodayTix to StubHub, but they were never accepted, and the transfer timed out. UPDATE - StubHub customer service stopped replying to my requests, offering no solution. This happened about 5 times before I reached out for customer service. I was told the upload could take as long as 72 hours, even though the site states uploads happen as fast as 5 minutes. The link provided to transfer the tickets expires in 48 hours. I went back and forth and never got anything resolved. I received no help from StubHub and no interest in resolving the issue. In the end, I listed them with another vendor.
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