SUNSKY

Hi Rasana, We’re truly sorry to hear that you feel this way. We’d like to clarify that the 21-day delivery time falls within the normal range for small package shipments. Compared to express services like DHL or UPS, small packages are typically more cost-effective, with shipping fees being several times lower. As the saying goes, "you get what you pay for"—a lower cost often means a longer delivery time. We always strive to strike the right balance between cost and efficiency to provide you with the best value for your money. If you have any further concerns, please don’t hesitate to reach out. We’re here to help. You can track your shipment here: https://t.17track.net/en#nums=YT2511321272261599 Best blessing, SUNSKY team

Dear Filip, Thank you for reaching out to us. We sincerely apologize for the inconvenience caused by not receiving your package yet. According to our records, your shipment (Tracking #UK161360345YP) was marked as delivered on May 6th after 8 days in transit. You can track the package by the link:https://track.yw56.com.cn/en/querydel?nums=UK161360345YP&cyp=bd08cbee1dcb433237b8280016e6d99f To help locate your package, we kindly suggest: 1.Checking with family members, neighbors, or the building reception. 2.Verifying nearby package collection points or secure delivery areas. Our sales manager will personally follow up with you shortly to assist in resolving this matter. We truly appreciate your patience and understanding as we work to resolve this for you. Best blessing, SUNSKY team

Dear Tom, Thank you for choosing SUNSKY, and we sincerely apologize that the delivery company failed to notify you properly despite confirming they had. We’ve escalated this issue to the local service provider to ensure all future parcels are properly notified. Your feedback is invaluable to us, and we truly appreciate you taking the time to share your experience. We’re committed to making your shopping journey as smooth and enjoyable as possible. Best blessing, SUNSKY team

Hi Lefa, Good day! Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience caused by the customs penalty fees. We fully acknowledge our responsibility for the initial undervaluation of the parcel’s declared value, which contributed to this situation. After conducting a thorough investigation, we found that the customs authorities imposed the penalty due to a misalignment between the declared value and the supporting documents (including the original invoice and payment proof) you provided. While our team should have advised you to maintain consistency in your documentation, we recognize that the process was not clearly communicated, and we deeply regret any confusion this may have caused. To prevent similar issues in the future, we are revising our declaration guidelines to ensure clear instructions on document consistency for all future shipments. Our sales manager has reached out to you via WhatsApp. Please check your messages so we can address any concerns regarding your order as efficiently as possible. Best blessing, SUNSKY team

Hi Valentin, Thank you for choosing Sunsky. As we communicated on WhatsApp, our this LCD screen is original, just like the main picture on our website. Because of different manufacturers and batches, the logo of each product may be slightly different. Thank you for your valuable feedback. We truly appreciate your understanding and look forward to maintaining your trust and satisfaction. Best blessing, SUNSKY Team

Dear Thanawi, Thank you for your purchase from SUNSKY. We responded to your inquiry via WhatsApp at 9:07 AM. Based on the image you provided, the product appears to be functioning normally. Could you please share a test video with? This will help us further evaluate the product’s working condition and provide you with the most satisfactory solution. If it is indeed a quality issue, we are fully committed to providing you with comprehensive after-sales support. Should you have any further questions, feel free to reach out to me directly on WhatsApp. We'll respond promptly to assist you. You may also contact us via email at: [email protected] Looking forward to your reply. Thanks again for choosing SUNSKY. Best blessing, SUNSKY team

Hi Sebastian, We followed up as we noticed your message and replied promptly, but it's possible our email didn’t go through due to a system issue. To be safe, we're resending it—please kindly check your inbox. We're sorry to hear that your game controller is no respond with games. We understand how frustrating this must be, but since the product was purchased in July 2024 and has been in use for about 9 months, we'd like to gather a bit more information to better assess the situation and provide you with the most suitable solution. Our sales manager has emailed you to provide necessary help. If possible, please feel free to share a short video showing the issue. Please check your email for easier communication and to send the video directly. Once we receive more details, we'll do our best to arrange a prompt and appropriate resolution for you. Looking forward to your reply. Best blessing, SUNSKY team

Hi Peterson, Thank you for choosing Sunsky. May I know your order number? We will arrange a sales manager to contact you promptly to work towards a resolution that meets your satisfaction. We appreciate your patience and understanding as we work to rectify this situation. Your feedback is invaluable to us, and we are committed to making this right. If you have any additional information or concerns, please feel free to reach out to us at [email protected]. We will answer your questions as soon as possible and are always ready to assist you. Best blessing, SUNSKY team

Dear Yuvan, Thank you for reaching out to us and sharing your concerns about the delivery time. Upon checking our records, we noticed that your order was successfully delivered on April 23, which took approximately 8 days—faster than our initial estimate of 10-15 days. you can track the shipment by this link:www.yuntrack.com/Track/Detailing?id=YT2510321266020484 Shipping time is affected by many factors that beyond our control.If you'd like to receive your package faster, we recommend choosing DHL or UPS, which typically delivers within 3-7 days.Thank you for your patience and understanding. Best blessing, SUNSKY team

Hi laathsahb, Thank you for choosing Sunsky. May I know your order number? We will arrange a sales manager to contact you promptly to work towards a resolution that meets your satisfaction. We appreciate your patience and understanding as we work to rectify this situation. Your feedback is invaluable to us, and we are committed to making this right. If you have any additional information or concerns, please feel free to reach out to us at [email protected]. We will answer your questions as soon as possible and are always ready to assist you. Best blessing, SUNSKY team

Dear Carlton Angelo Pfeifer, We sincerely apologize for any inconvenience this may have caused. Our sales manager has also reached out to you via email. Kindly check your email at your convenience so we can assist you with any questions or concerns regarding your order as promptly as possible. Thank you very much for your valuable feedback. We truly appreciate your understanding and support, and we look forward to continuing to provide you with the highest quality products and service. Best blessing, SUNSKY team

Dear Viacheslav Ilchenko,  Thanks for your order from SUNSKY. Sorry for your experience firstly. Video cable have been tested in good conditions before shipped , there are two cables in your order. Now Anne will contact with you for your cable problem and provide satisfied solutions. You can also feedback by this contact: [email protected]. Waiting for your reply. Thanks. Best blessing, SUNSKY team

Dear Greg, Thank you for your feedback. We sincerely apologize for the inconvenience caused. We're sorry that the tracking information wasn't as detailed as expected. We understand your concern about package delays. We will continue to improve and send you tracking information on time so that you can know in time. Here's the tracking number: YT2509221272212274. Tracking link: https://t.17track.net/en#nums=YT2509221272212274 Thank you for your satisfaction and love for the product quality. Regarding the difference you mentioned between the actual product and the one shown in the pictures (with a curved grip), our sales manager will contact you via WhatsApp shortly to confirm the details further and assist you in resolving the issue. Thank you for your valuable feedback. We truly appreciate your understanding and look forward to maintaining your trust and satisfaction. Best blessing, SUNSKY team

Dear Sean， Good day to you! Thanks for your order first. We're sorry that this shopping brought you a bad experience. Our website is authentic and secure, and will protect the rights of every customer, for your order payment, the bank's risk control detected a problem with the payment, so it is recommended that you pay the order again through a secure method. Now the order payment we have made refund original. The sales manager Cara has contact with you and the refund transaction id by email, [email protected]. when you free time, please check it. As long as we solve this problem later, we can still arrange the order to be shipped. Hope you can understand, thank you for your support. Best blessing, SUNSKY team

Dear customer, Thank you for your feedback. Because your payment is an unauthorized transaction, you need to log in to PayPal to pay. We have refunded you. This is the refund transaction number: 88389455EG4981001. If you still need this product, you can register PayPal and re-purchase it. Sorry for the inconvenience caused to you. If you have any further questions or concerns, please don’t hesitate to contact us. Best blessing, SUNSKY Team

Dear Jasyk, Thank you for your recognition of us, we will continue to work hard to provide you with better service. We sincerely appreciate your understanding and continued support. If you have any further questions or concerns, please don’t hesitate to contact us. Best blessing, SUNSKY Team

Dear Noor ul Huda, Thank you for your feedback. Regarding your order #2503235236: Order Date: March 23rd, 2025 Shipping Date: March 23rd, 2025 Tracking Number: YT2508221272104761 Local tracking number: PK120022673924 Estimated Delivery Date: April 7th, 2025 You can track your parcel here: https://t.17track.net/en#nums=YT2508221272104761 Please check: 1. Whether the parcel was delivered to your family members or neighbors. 2. Contact your local logistics partner RiderRoman. If the parcel still cannot be located, please inform us immediately, then we will request the shipping company to conduct a full investigation. Looking forward to your reply. Best blessing, SUNSKY team

Dear Puneet, Thank you for your feedback, and we are truly sorry to hear about the issues you've encountered with the products. Regarding the delivery time, I understand your concern about the delay. However, based on the tracking information (logistics No: LZ170879178CN, tracking link: https://t.17track.net/en#nums=LZ170879178CN), your order was delivered within 18 working days, which falls within the estimated delivery time of 15–20 working days shown on our website before purchase. As for the product quality, I'm really sorry to hear that some items did not meet your expectations. We take this seriously. In particular, the item SYA002774109C (Samsung Galaxy S24 Ultra Smart View Window Case with Card Slot) is designed to work with a companion app. A QR code for the app is usually included in the packaging. While the app may not be listed on traditional app stores, it’s a third-party utility for smart features. Our sales staff will contact you to help you solve the APP download problem. Please pay attention to the message. Again, we apologize for the inconvenience and appreciate your understanding. We value your feedback and hope to improve your experience. Best blessing, SUNSKY team