SUNSKY

Dear Dhammika Perera， Good day! Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience caused by the bad experience you meet. This smart phone is capable of monitoring through light sensing technology. That's why you didn't wear it on your body but still received readings. At the same time, due to the differences in each person's skin condition, the position where the watch is worn, and the tightness of the fit, the reading of the watch will inevitably result in errors. In this regard, for smartwatches that use optical sensing technology for monitoring, they should be worn correctly as instructed in the user manual. In addition, this smartwatch needs to be worn for long time, and its readings will become more accurate over time. At the same time, by manually adjusting the parameters in the early stage, it can achieve more accurate reading. Our sales manager has reached out to you via WhatsApp. Please check your messages so we can address any concerns regarding your order as efficiently as possible. Best blessing, SUNSKY team

Dear Mohd Noman Khan, Sorry for the unpleasant shopping experience. We shipped the goods by ePacket (China Post) on time, and the estimated transit time is 10-20 working days. Now the parcel is in transit to 2025-06-02 14:04 MUMBAI AIRPORT SORTING OFFICE, Item Dispatched. You can track the shipment via this link: https://t.17track.net/en#nums=LM120381544CN. The international transportation is affected by multiple factors, we can't control the transit time in shorter. We are very sorry to keep you waiting. We sincerely recommend that you choose DHL/UPS express for your next order, and your package will arrive faster and safer. Thank you for your understanding and support. More questions, please contact our customer service email: [email protected]. We will answer you ASAP, thanks. Best blessing, SUNSKY team

Dear Customer, We sincerely apologize for any inconvenience this may have caused. Our sales manager has also reached out to you via email. Please kindly check your inbox at your earliest convenience so we can promptly assist you with any questions or concerns regarding your order. Thank you very much for your valuable feedback. We truly appreciate your understanding and support, and we look forward to continuing to provide you with the highest quality products and services. Best blessing, SUNSKY team

Dear Dennis, Thank you for reaching out to us and sharing your concerns about the delivery time. Upon checking our records, we noticed that your order was successfully delivered on May 26—taking approximately 11 days, which is faster than our initial estimate of 10-15 days. You can track the shipment via this link: https://track.yw56.com.cn/en/querydel?nums=UK187537172YP Please note that shipping times may be affected by factors beyond our control. If you’d like to receive future orders faster, we recommend selecting DHL or UPS, which typically deliver within 3-7 days. Thank you for your patience and understanding. Best blessing, SUNSKY team

Dear Thato Charles, Thank you for reaching out to us regarding your order. We sincerely apologize for any inconvenience caused by the delivery delay. Upon reviewing the reference number you provided (25052061126), we noticed that it does not match any records in our system. To help us locate your order and resolve the issue promptly, could you please confirm the correct invoice number or share a copy of your order confirmation (if available)? Once we receive this information, we will immediately investigate and provide you with an updated delivery status. We greatly appreciate your patience and cooperation. Your satisfaction is our top priority. Best blessing, Sunsky team

Dear Glenn Vanblaricum, Thank you for choosing Sunsky and for sharing your feedback with us. We sincerely apologize for any inconvenience you've encountered with your order. After reviewing your order, we can confirm that you purchased the Charging Port Board for the UMIDIGI A13 Pro. Our product page clearly states that it is specifically designed for the A13 Pro model, not the A13 Pro Max. We have verified that the item we sent matches the description on the listing and the order you placed. If you needed the part for the A13 Pro Max, we kindly recommend placing a new order for the correct model. We understand that this situation is frustrating, and while we strive to meet our customers’ expectations, we cannot offer a full refund without a return, especially since the product delivered matches the description in our listing. We truly appreciate your feedback and always aim to enhance the customer experience. Should you need assistance finding the right part in the future, please don’t hesitate to reach out before making a purchase—we are always happy to help ensure compatibility. Best blessing, Sunsky team

Dear Teboraa, Thank you for visiting our website and taking the time to share your feedback. We truly appreciate your input, and we’re sorry to hear that your experience didn’t meet your expectations. To help us improve, we’d greatly appreciate it if you could share any specific concerns or suggestions you may have. Your insights are invaluable as we strive to enhance our services and ensure your satisfaction. We look forward to hearing from you. Best blessing, SUNSKY team