Superbuy is a trusted Chinese purchasing agent, which can help global customers buy from Taobao/Tmall/JD. Surprisingly, their service is totally free!
Written by the business, not verified by us.
Is Superbuy Shopping legit?
Superbuy Shopping (www.superbuy.com) has a 3.6 out of 5 rating on OK.one, based on 371 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 26% give 1 star; The business has replied to 46% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company when purchasing and shipping items. Customers frequently praise the efficient shipping methods, detailed tracking updates, and the exceptionally helpful support team that assists them throughout the entire journey. Many people note that packages arrive securely and within a reasonable timeframe, making international shopping and shipping much easier and dependable.
Some reviewers were not happy with unexpected delivery delays, missing tracking details, and poor communication from customer support when complications emerged during transactions. A few other people also felt that parcel weight calculations were sometimes inaccurate, leading to unexpectedly higher shipping fees and frustrating experiences.
Auto-generated from all reviews of this business. For reference only.
This was my first time using Superbuy, or actually any agent at all, but I wanted to say Superbuy is in my personal opinion a really good agent, I had multiple problems and questions throughout my process, and using their customer service my questions were answered or problems were fixed all within 24 hours of asking said question. They have plenty of events to save money with, and lots of giveaways that anyone can enter. Overall Id say Superbuy is not only a trustworthy agent, but also just genuinely a good website, with quicker customer service than most big brands I know, as well as information on any topic you would need to know to get started.
Everything with Superbuy went smoothly! Only at the end with my country's shipping company did I have some problem but that's not Superbuy's fault.
And when I wanted to cancel one order they did it smoothly and easily. I just had to pay 8 Yuan fo it to be shipped back to the seller.
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