We managed to ship out two customers' keys…
We managed to ship out two customers' key sets to one customer, leaving us with none to complete (or even power up) the 2nd machine. SuperLogics had another set in our hands the next day.
About SuperLogics
Data updated- Website
- www.superlogics.com
- Category
- Electronics & Technology
- Location
- United States · Natick
- Status
- Unclaimed
- Last 12 months
- 45 reviews
- Replies to negative
- 100% (2/2)
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Is SuperLogics legit?
SuperLogics (www.superlogics.com) has a 4.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 45 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Quick response to questions and good…
Quick response to questions and good product
Ease of ordering and great delivery…
Ease of ordering and great delivery service. Also wonderful communications! Keep up the good work!
Rich Costantini and the team were very…
Rich Costantini and the team were very helpful and were able to turn 2 super computers around in less than 24 hours. Great job and will definitely be using Superlogics again.
Well Designed
We had previously purchased from another supplier of scientific towers. I was impressed with the construction of the SuperLogic tower. It appears much more robust and better designed then the systems we purchased from another brand. We will definitely keep SuperLogic in mind for future purchases.
Grat customer service to make sure that…
Grat customer service to make sure that the specified computer can be built, prompt delivery!
Thank you SuperLogics Team
Everyone who helped us from the SuperLogics team was a pleasure to work with. They were able to help us out and answer any questions we had. They were responsive and knowledgeable every step of the way. Thank you, SuperLogics.
Quick, uncomplicated installation/setup
I opted for a Windows 11 server because I didn't want to have to deal with other operating systems. Installation and setup were quick and uncomplicated. I connected a small monitor, keyboard and mouse to the server but in fact I do most system management remotely through TeamViewer.
SuperLogics answer all my questions…
SuperLogics answer all my questions during our buying process, the order was handled without glitch, and the equipment received on time.
Good communication and fast shipping.
SuperLogics is an amazing company for reasonably priced, custom-built computer systems.
SuperLogics is an amazing company if you are looking for a high quality, custom computer system. They are super tech gurus, helpful, friendly and easy to work with. Even if a problem occurs, there is no need to worry. They offer a range of customer support plans and they back up their work to the max. Surprisingly, all this quality and expertise is also reasonably priced. So much better than other custom shops and do not even mention Dell or HP to me.
Very Happy
Ordering was super easy and fast delivery was very fast great experience
Good experience with a few hiccups
Good communication and good product quality. However, the actual ship date was later than advertised on the website when placing the order with rush handling, causing us to have to pay for rush shipping. Furthermore, RAID was not pre-configured as requested. Despite these drawbacks though, would overall recommend anyway.
Overall great!
Great communication. Fast shipping. Excellent customer service. Quality products. Been using them for years now and will continue to do so
Liam Fitts was very responsive and…
Liam Fitts was very responsive and received PO confirmation on time.
John is always very helpful and…
John is always very helpful and responds quickly to our requests.
1st purchaser & user
The entire process of selecting & purchasing was easy. The shipping of the panel mounted PC was very fast.
Immidiate Response from the…
Immidiate Response from the representatives Liam Fitts and Glenn Ritchie . Great experinace with the Company. Always preferable
Good equipment, wrong password
UPDATE: 8 Apr. They called to talk to me about my concerns and were great to work with. I guess they did try to call us back the next day and we missed it. Overall I am impressed they followed up and were concerned and willing to take care of us. I will buy from them again next time for sure! The equipment is in good shape and showed up quickly. The password for the OS was wrong and cost us the better part of the day to get in. We got no response from them when we tried to reach out.
Reply from SuperLogics2025-04-08
Hi Nate, Thank you for your order, and for taking the time to leave your review. It was a pleasure talking about your experience just now. I'm sorry it wasn't as smooth as it should have been. We’re glad the computer arrived promptly and as ordered. We take every opportunity to investigate potential opportunities for improvement in reviews to determine if our processes were followed and/or could be improved to increase customer satisfaction. There are 2 aspects of your review I investigated. 1. Potential Internal Procedure Not Followed: you reported that our support department did not respond. My finding indicates that you called and left a message for customer service on Wednesday night (April 2) and Eugene from our customer service department called back Thursday (April 3). No one answered so he left a voice message. His voice message was within 24 hours of the request which meets our quality objectives for response time. The response included the correct solution (username and password) to the server password issue. 2. Potential Internal Procedure Not Followed: you reported that the password for the OS was wrong. My findings were inconclusive. The username and password are supposed to be included in every system. It is located with the QC checklist inside the hardware kit bag or box. Part of the QC process is to restart the computer and log in to verify the password. The password has never changed. Perhaps this document was not included as it should have been or perhaps it was discarded with the packaging materials. We can’t be sure, but we can and likely will make this information more readily available on our website soon. Even though we were unable to come away with any corrective action we did find two opportunities for improvement. We will post the support email information on the document included with the system that includes the username and password. Emailing [email protected] automatically creates a ticket that can be better tracked and monitored. Another potential improvement is considering adding this information to the website so that if the document is not available, the website would be a backup resource available 24/7. Thank you again for your order, and for taking the time to leave a review, Matt
A Partner in Business
We have used SuperLogics products in the past and went to reorder the same computer/setup as previously. However, the unit we needed was not available. They worked with us to find a replacement for this unit that would perform as required. Thank you!