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Hobbies & Crafts

Swagbucks

202 reviews

3.8202 reviews
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About Swagbucks

Data updated
Website
www.swagbucks.com
Category
Hobbies & Crafts
Location
United States · El Segundo
Status
Unclaimed
Last 12 months
202 reviews
Replies to negative
72% (36/50)
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Is Swagbucks legit?

Swagbucks (www.swagbucks.com) has a 3.8 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 72% of negative reviews. Last updated 2026-08-10.

What people say

This app should be taken down for the…

This app should be taken down for the false narratives & false advertisement of promotions. The surveys are pointless and the small SB promotions for items on grocery receipts is a rip off. I agree with the latest comment about everything!

Reply from Swagbucks2026-07-21

Thank you for sharing your feedback. We’re sorry to hear you feel the promotions and surveys haven’t met your expectations — that’s not the experience we want for our members. Surveys can sometimes screen out if responses don’t match the target criteria, and while this can be frustrating, it’s part of how survey providers ensure accuracy. For promotions like grocery receipt offers, the SB amounts are set by the merchant and vary depending on the item. If you believe a promotion or survey did not credit correctly, please submit a ticket through your Activity Ledger or visit www.swagbucks.com/help so our support team can review your account securely.

It's okay app I need a little bit of…

It's okay app I need a little bit of improvement on how to mention

Reply from Swagbucks2026-07-15

Hello, Thank you for sharing your feedback about the Swagbucks app. We appreciate your input and will make sure to pass your comments along to our team for consideration. Thank you for your patience and understanding!

Disappointed

Thought I could get money sent to my PayPal account but it's a gift card. Load of bull. Surveys don't work half the time. Takes forever to get any redeemable points. Waste of time

Reply from Swagbucks2026-07-22

Thanks for sharing your feedback. We’re sorry to hear that your experience hasn’t met expectations. To clarify, Swagbucks does offer multiple redemption options — including PayPal Cash — in addition to gift cards. You can view all available rewards in the Rewards section of your account. Surveys can sometimes screen out if responses don’t match the target criteria, which can feel frustrating. We’re continually working with our partners to improve survey quality and reduce mid‑survey disqualifications. If you’re having trouble redeeming or believe a reward option isn’t appearing correctly, please submit a ticket through your Activity Ledger or visit swagbucks.com/help so our support team can securely review your account. We appreciate your feedback and hope we can make your experience smoother moving forward.

Swagbucks not replying to tickets and owe me 8000SB

I have an account with Swagbucks and I have completed many surveys till date by spending my valuable time, money and hardwork, but reward was not credited by Swagbucks till date. I have raised many tickets but not replied by Swagbucks till date. Swagbucks owe me 8000SB till date. I have raised tickets 16648808, 16665075, 16665075, 16665080, 16683199, 17243239,17240389 and many more from 2025 and described my issues with proofs. I have completed many surveys and attached proof of completion.

Reply from Swagbucks2026-07-14

We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right. Please go ahead and reach out through your activity ledger on our site or visit www.swagbucks.com/help

D
Dmnck Lents · 1 review · Experienced 2026-07-13 ·

Is a better app for doing business

T
Tigistu Gonfa · 1 review · Experienced 2025-07-14 ·

Hello everyone

G
Gaurav kumar Mandal · 2 reviews · Experienced 2026-07-12 ·

Mujhe 50$ chahiye

H
Hasnain Khan · 1 review · Experienced 2026-07-12 ·

Plize play a game

Swagbucks Has Gone Downhill

Swagbucks used to be much more fun. They took away the videos, took away the collectors bills. When I first joined several years ago the search wins paid up to 300 SB. Now, it takes more time, only gives 3 SB. Huge difference. Also, the surveys rarely DQed, now, only one survey in 15 will actually last the amount of time it's listed as with a payout of half or less of the points promised. The games seem rigged to give as little as possible. **Update** I saw the reply from Swagbucks below my rating. Although I have been using the site since 2017, I had a previous account that was deactivated without notice, communication early in 2017 with 20,000 SB in it. I lost the points. I had to start over. When I tried to log into my current account there was a small notice 406 Forbidden. It was there for a few days. I found a way to cash my 10,000 SB so I didn't lose the points, again. For a few days the 406 Forbidden kept me from accessing the site. There was also no way to contact them as all avenues were blocked. Now, as mysteriously as the 406 Forbidden appeared, I was given access to the site again.

Reply from Swagbucks2026-07-14

We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right. Please go ahead and reach out through your activity ledger on our site or visit www.swagbucks.com/help

M
Michelle Nicklaus · 1 review · Experienced 2026-07-11 ·

I love matching games

I love matching games, and I love this on one because I can also use the extra money.

K
Kristin M · 1 review · Experienced 2026-07-08 ·

DO NOT TRUST THESE PEOPLE!

Shameful, dishonest, disgusting rewards platform. Please do not trust these people even if you’ve never had an issue with them before. I can’t even believe what happened to me and I don’t want this to happen to anyone else. I downloaded Slot Mate on May 24th and the game installed with no issue. I purchased the coin packages over $300 and completed level 220. Everything tracked and I have emailed proof. The rewards were pending in my account for a few days, $275 worth. I go to redeem them after the pending period and they’ve completely vanished from my account, not only that it looks like I never even played the game. I tried to contact customer service and get a message I need to verify my email, go to verify my email and the link doesn’t work. Customer service would not help me via email so I go to file a complaint with Prodege the parent company of Swagbucks. I submitted proof, but they refuse to help me because the game now suddenly looks like it never tracked. I’m not stupid, I would not have kept playing a game that didn’t track and put that money into it. Swagbucks has the ability to manipulate my account though and that’s exactly what I believe happened. Let’s pretend there was a glitch though, Prodege refused to help me even with proof of tracking, spending, and earned rewards. As far as I’m concerned everyone is complicit here and this is blatant fraud. I may have lost this money now, but I will not be quiet about this and I will leave reviews wherever I can and I will inform Apple that Swagbucks is advertising the purchase of coin packages to earn rewards and then just not issuing them.

Reply from Swagbucks2026-07-14

We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right. Please go ahead and reach out through your activity ledger on our site or visit www.swagbucks.com/help

S
Sabrina Michelle-Sanchez · 1 review · Experienced 2026-07-09 ·

The.and excitement of earning…

The.and excitement of earning while.playong. I've cashed out several times

S
Sarip Maulana Akbar · 1 review · Experienced 2026-06-26 ·

Missing 1,625 SB ignored for weeks despite proof

I have an unresolved issue with Swagbucks regarding 1,625 SB missing from a completed Rise of Kingdoms Troop Tier IV milestone. I submitted screenshot proof under Ticket #17521485, opened since June 30, 2026. I received one generic template response from support agent Olivia that did not address the specifics of my case. I followed up on July 7 with a detailed, documented explanation and a direct request for escalation. That message has also gone unanswered. This is not the first time I've had to escalate an issue with Swagbucks. I previously had my account wrongly suspended and had to raise it here on Trustpilot before it was resolved. It shouldn't take a public review each time to get a response to a legitimate, well-documented claim. I am requesting Swagbucks credit the missing 1,625 SB as proven by my submitted documentation. Swagbucks already replied to this exact complaint once with a generic template that ignored ticket #17521485 entirely and redirected me to a support path I've already exhausted. If there's an actual human behind this account: open ticket #17521485 and respond to what's in it. If this is a bot replying to every negative review with the same script, that says everything about how seriously Swagbucks treats verified, documented reward disputes.

Reply from Swagbucks2026-07-14

We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right. Please go ahead and reach out through your activity ledger on our site or visit www.swagbucks.com/help