Taradel (www.taradel.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. 86% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; 56 of them were added in the last 12 months. Last updated 2026-08-12.
I enrolled in an online email marketing plan and selected approximately 13,000 homes from a map, which were presented as opted-in recipients. However, the first campaign generated fewer than 100 clicks. For an investment of $225, I feel the marketing opportunity was misrepresented. I was never provided with realistic expectations regarding potential results.
While I appreciate that my payment for the second and third runs was refunded, I believe the program was misleading from the start.
IN REPLY - SEE BELOW- your campaign lied - my website has analytics that tracks every click - so your company misrepresented the results as well as gave me NO forecast as to what I could expect. I had under 100 clicks to open about of over 13,000 emails- the numbers speak for themselves. Thank you for refunding my 2nd and 3rd scheduled send- i was actually on the phone to my credit card to contest the entire charge -
Reply from Taradel2026-03-02
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you felt disappointed with your experience. That’s never the impression we want to leave.
Typical industry benchmarks for email marketing average around 15-25% open rates and 2-5% click-through rates, depending on industry and audience. Your campaign’s open rate was well within, and in some areas, above standard performance range.
While we cannot guarantee a specific number of clicks or conversions, targeted email marketing is designed to generate awareness, engagement, and interest within a selected audience. Results can vary based on factors such as offer strength, brand familiarity, timing, and market demand.
Email is often most powerful when paired with other channels like direct mail, Google Display Ads, or social advertising to increase frequency and reinforce the message. Many of our most successful customers use a multi-touch strategy to strengthen results over time.
We appreciate the opportunity to have worked with you and wish you continued success with your marketing efforts.
They were able to walk me through the ordering process to get our first order in! Super helpful.
Reply from Taradel2026-03-02
Thank you so much for the 5 stars! 🌟 We’re incredibly grateful you trusted us with your business for your very first order, and we’re so glad our team could walk you through it step by step. Your feedback means the world to us — here’s to a successful first campaign and many more to come!
platform works well, amount of upselling was too mcuh for me
Reply from Taradel2026-02-26
Thank you for taking the time to share your feedback. We’re really glad to hear that the platform worked well for you. That means a lot.
We also appreciate your honesty regarding the upselling. At Taradel, we operate as a consultative, multi-channel marketing company. Our goal is always to help small businesses get the strongest possible response from their campaigns. Because of that, we make it a habit to recommend best practices that are proven to improve results.
Some of those recommendations include multiple-impression mailings and pairing direct mail with digital components like Google Display Ads, Facebook Ads, or targeted email campaigns. We’ve seen firsthand that combining channels and reinforcing the message often produces significantly better outcomes than a single-touch campaign.
That said, we never want any customer to feel pressured. Our intention is simply to provide guidance that helps maximize your return on investment and set you up for long term success.
We truly appreciate the opportunity to serve you and value your feedback. If there’s ever anything we can adjust to better support your goals and comfort level, we’re here to listen.
Easy to get info--unlike all the other companies I looked up for direct mail, I did not have to wait for a phone call for info--it was all listed on the site.
Reply from Taradel2026-03-02
This is so great to hear — thank you! 🙌 We’re incredibly grateful you trusted us with your business, and we work hard to make marketing simple, transparent, and stress-free from the very first click. Your feedback means the world to us and fuels our mission to make growing your business easier every day
Pretty easy process to create EDDM postcards. I really liked the location map tool so that I could pinpoint the location for my postcard deliveries with ease.
In addition, the Taradel team was very helpful in insuring my design fit perfectly to to the postcard while presenting a high-quality appearance. Their responsiveness and customer service was top-notch!
I really wish they had a few pressure washing templates to work with, but their design team made up for that shortcoming by assisting me in creating one that fit my needs and desires.
Overall, I was pleased and will continue to use, and refer, Taradel to others for EDDM postcard services
Reply from Taradel2026-03-02
Wow — thank you for such an incredible review! 🌟 We’re truly grateful you trusted us with your business, and it’s amazing to hear that our map tool and design team helped bring your vision to life. Your feedback means so much to us, and we’re excited to keep supporting your growth (and earning those referrals!)
Sunny Kim was very professional and patient walking a new customer through the process.
Reply from Taradel2026-03-02
Thank you so much for the 5 stars! 🌟 We’re incredibly grateful you trusted us with your business, and we’re so glad Sunny was able to guide you through the process with professionalism and patience. Your feedback truly means the world to us — we can’t wait to see your campaign succeed! 🚀
Thank you so much for your kind words Cindy! We're incredibly grateful you trusted us with your business — and your feedback truly means the world to us. We're cheering you on every step of the way! ✨
Hi Joe, thank you for your review! We're glad to hear your experience was great.
We're always looking for ways to make every customer's experience a 5 star one. If there's anything we could have done to take your experience from 3 star to 5 star, we'd love to hear about it. Your feedback helps us grow, improve, and continue to support amazing businesses like yours.
Thank you again for choosing Taradel. We hope to work with you again soon, and earn those extra stars next time!
It was great until the check-out process. We really didn't appreciate not knowing about the credit card surcharge fees until the very end. Had we more time, we would have opted to do the ACH/Check option, but since we were pressed for time, this was the only option we had. It was a very unpleasant surprise.
Reply from Taradel2026-01-09
Thank you so much for taking the time to share your feedback, we truly appreciate it.
We’re sincerely sorry for the frustration caused by the credit card surcharge appearing at the end of the process. We completely understand how unpleasant surprises like that can feel, especially when you’re working against the clock.
Your feedback is incredibly valuable and helps us identify where we need to be clearer and more upfront, so future customers can make the best payment choice for their situation without stress. Please know this insight has been shared with our team as we continue improving the checkout experience.
Fast connection with team and great service guiding me through the process.
Reply from Taradel2025-12-08
Thank you, Sam! We’re truly grateful you trusted us with your project — your feedback means so much to our team. Glad to hear our crew was able to jump in quickly and guide you through the process! ✨
Great to work with! Answered all my questions and gave me more information that I didn't know about!
Reply from Taradel2025-12-08
ChatGPT said:
Thank you, Tyler! We’re so grateful you chose to work with us — your trust means a lot. Happy to hear our team could answer your questions and share helpful insights along the way! 🚀
Thank you, Katie! 💛 We're so grateful you trusted us with your business — hearing that the platform was easy and quick to use means the world to us. We’re always here to help make every campaign effortless!
very responsive and helpful so far! i just put my first order in lets see how it turns out!
Reply from Taradel2025-12-08
Thank you, Adam! 🙌 We’re grateful you chose to trust us with your first order — that means a lot. Your kind words about our responsiveness made our day, and we’re excited to show you a great experience from start to finish!
Communication was friendly, personal, patient, and professional. Fast turn around time and excellent help from the design team!
Reply from Taradel2025-12-08
Thank you, Amanda! We're so grateful you trusted us with your project — your feedback means so much to our team. We're thrilled to hear our communication and design support hit the mark, and we're always here whenever you need us! ✨
The Taradel platform is so easy to use to develop an EDDM campaign. The customer service staff is 1st class and is always available to answer questions and assist when you need it.
Reply from Taradel2025-12-08
Thank you so much for the amazing review and for trusting us with your business — it truly means the world to us! ⭐️ Your kind words about our EDDM platform and customer support team made our day. We're always here to help make every campaign a success! 🚀
This is our second time using Taradel for EDDM as a small retail business. The process is so simple and straightforward. Our mailers looked great the first time around and I am sure our most recent order will as well. Customer service is top notch and never feels pushy. I would recommend Taradel to any business who is looking to utilize Direct Mail marketing. The pricing is incredibly reasonable for the level of service and value you are provided.
Thank you so much, Rachel! 😊 We’re incredibly grateful you trusted us with your business — and hearing that your experience was seamless absolutely makes our day. Your feedback means the world to us!
Rebecca couldn't have been more helpful. The customer service is out of this world!
Reply from Taradel2025-10-28
Thank you so much, Joe! We're beyond grateful you trusted us with your business — and your kind words about Rebecca truly mean the world to us. Your feedback inspires our entire team to keep delivering service that's out of this world! 🚀
Thank you so much, Lidija! 😊 We're incredibly grateful you trusted us with your business — and hearing that it was “Great and Easy” means the world to us. Your feedback inspires us to keep making marketing simple, powerful, and effective for small business owners like you!
Rebecca is the absolute best and makes working with Taradel SO SO SO easy! Her speedy communication is incredible! We have loved the results our marketing campaigns so far and will keep coming back.
Reply from Taradel2025-10-07
Thank you, Brittany! We’re beyond grateful you’ve trusted us with your campaigns—and so happy to hear Rebecca made everything SO SO SO easy (she really is the best! 🙌). Your kind words and continued partnership mean the world to us! ✨
