Great support team
There were a couple times when I had a question or challenge. Each time, I felt the support team was very attentive and helpful - in a way that I don’t tend to experience be with other orgs. Hat’s off for that.
About Ladders
Data updated- Website
- www.theladders.com
- Category
- Public & Local Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 12 reviews
- Replies to negative
- 28% (11/39)
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About this business
Ladders, Inc. is a United States-based company providing career news, advice, and tools and an online job search service. Their search service only lists vetted job offers with annual salaries of $100,000 or more.
Written by the business, not verified by us.Is Ladders legit?
Ladders (www.theladders.com) has a 3.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 36% give 1 star; The business has replied to 28% of negative reviews; 12 of them were added in the last 12 months. Last updated 2026-09-04.
What people say
quick
quick, decisive, and to the point. first-class customer service
Jehna listened to my issue and we found…ISSUES! She is quite diligent in her efforts to assist the client base.
Jehna listened to my issue and we found out there was an error in the system. This great follow up not only assisted me, but countless others who might have encountered the same issue, but either would not report it or not notice it. Regardless, her actions saved your company from losing business by taking care of the client and taking note for your system to be fixed to minimize client churn. Well done!
My membership to Ladders has been…
My membership to Ladders has been exceptionally beneficial. That said, I cannot say enough about their excellent customer service. Even when cancelling my membership they were professional and helpful. Thanks for all your help Monica!
Excellent customer service
Excellent customer service with a quick, favorable response to my issue. Very impressed!
TheLadders = Perfection
I've been a paid subscriber for TheLadders for a while now. Their services are perfect for me, especially the Apply4Me feature. I've looked at their competitors and no one else comes close. And their customer service cannot be beat. Very responsive and excellent at solving concerns.
Monica in customer support did a great…
Monica in customer support did a great job of reversing a billing error that I made. Great customer support. I'll definately be back!!!
Great overall experience
Great overall experience with customer service. Thank you Charlyne!
My experience was very professional and…
My experience was very professional and satisfying! Monica Toribio helped with all of my questions and needs. Great service and staff!
Complete fake and scam
Complete fake and scam, just loots our money, don't fall for it. I thought they are another recruiting agency who does premium service for money and I paid it as I am looking for a change, but they never responded.
Responds back and is very helpful
She responded to my email because I could not submit my resume and she could do it on her end. Very helpful.
Christine Praxidio was a great help!
Barbara dela Paz was absolutely…
Barbara dela Paz was absolutely fantastic. So helpful, quick, and kind.
ladders.in is complete fraud
ladders.in is complete fraud. Initially they asked to pay registration fee of 6800.00 RS and they gave some company names where the recruiters are interested and after that they asked to pay for another service 'broadcast service' costing 16800 where they will broadcast our resume and after enrolling the broadcast service they asked to pay 32000. Even they say 16800 & 32000 are reimbursable but no guarantee they are giving. If you ask for refund, they are saying us to pay 28% charges (GST18 + Conveyance charge 10%), further to that only they will process our refund. The company customer care numbers are not working at all. Grievance mail id's are fake. This company is complete fake and spam. Please don't fall into this trap where they are targeting high paid employees.
Helpful
Charlyne was super helpful and very professional.
Outstanding customer service & support…
Outstanding customer service & support from Jehna Velasquez at the Ladders; TY!
The Ladders Subscription Issue
Barbara was very attentive and handled my subscription issue perfectly.
Great customer service
Great customer service, responsible and professional. I had an issue with a payment that was resolved within minutes of my request. Their customer service team did a fantastic job.
Barbara was great to work with
Barbara was great to work with! Very seamless experience and incredibly helpful.
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