Their support staff sucks
Their support staff sucks. They removed money form my account but never gave premium after being online with them for an hour.
About Ladders
Data updated- Website
- www.theladders.com
- Category
- Public & Local Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 12 reviews
- Replies to negative
- 28% (11/39)
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About this business
Ladders, Inc. is a United States-based company providing career news, advice, and tools and an online job search service. Their search service only lists vetted job offers with annual salaries of $100,000 or more.
Written by the business, not verified by us.Is Ladders legit?
Ladders (www.theladders.com) has a 3.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 36% give 1 star; The business has replied to 28% of negative reviews; 12 of them were added in the last 12 months. Last updated 2026-09-04.
What people say
It’s a pay to apply job site
It’s a pay to apply job site. Total scam site. They charge extra for their Apply4ME feature which I found out they are not actually sending my personal information. It says the applicant is using the automated application fill in feature, contact applicant for more info. I never received one single call for an interview. I’m a professional with two master degrees and 16 years experience! Also, they have a resume service which is also a rip off. Top Resume is affiliated with Ladders, I signed up and a month later they had not even assigned me to a writer. When I tried to cancel they tried to refuse to cancel. Had to get my bank involved. The 4 star reviews here are suspicious, notice most encourage you to sign up for premium?
Charlyne Aban is fantastic at her job!
Charlyne was responsive, professional and very knowledgeable! I did not expect her to know or understand the industry (medical device regulatory affairs) I was trying to access, but she understood immediately my issue, found a solution which she relayed to me in a manner easy to follow and she sent me a list of jobs to consider. Thank you so much, Charlyne, for the very positive experience with customer support and with Ladders!
Great customer service
I had very little information to offer Monica and she had to search a large database to find my husband’s account. Monica is an excellent communicator and was diligent in resolving our problem favorably. Thanks for hiring the best!
Monica was extremely helpful
Monica was extremely helpful. professional and responsive in working to resolve an issue I raised.
The rep was great!!
The rep was great!!! My experience was wonderful. If I am looking for another job I will get the premium service aamgain
This company makes it sound like they…
This company makes it sound like they will apply for you. When they apply, information that is specific to an applicant is filled in with "The applicant is using ladders.com to fill out applications. Email them to get more information." Would not recommend at all!
RED FLAG: This site has scam written all over it.
This site has scam written all over it. It's a pay-to-apply job board. I seriously doubt many if any of these are exclusive listings that can be found on other job boards. I came across their site when trying to apply to a job on another job board. It immediately tried to convince me to sign up for a subscription (up to $300 per year) which I dismissed to look further into the site to assess it's authenticity. All jobs applications require a subscription. I immediately tried to cancel my account but this functionality is not working on their site so I expect to be spammed for life now. I came here to see other reviews of their job site and see lots of positive one, but they are all a little suspect talking about individuals and vague questions: nothing about jobs. Additionally, they all only ever wrote one review for this one company: a massive RED FLAG!
Great Customer Service
Monica was very responsive, timely, and understanding regarding my membership request.
Quickly diagnosed the problem and fixed…
Quickly diagnosed the problem and fixed my login issue.
Great customer service
Barbara in Customer Service was helpful, empathetic, and solved my problem quickly. Much appreciated!!
Profile Update
Monica not only provided guidance on a question I had, but she updated my profile for me!
Monica was great
Monica was great! Very thorough and helpful.
Excellent Customer Service
Monica Toribio handled my issues promptly and efficiently.
Thanks
Barbara has helped me a lot while deciding to keep using your services. It is important for me to have my questions answered because I am in Nicaragua, not in the US. Thank you Barbara!
The Person helping me, Barbara de la Paz, was wonderfully helpful.
The Person helping me, Barbara de la Paz, was wonderfully helpful. She addressed my issue quickly and kindly.
Charlyne was extremely professional
Charlyne was extremely professional, astute, and courteous, and works to provide a solution for my issue, in a very timely and satisfactory manner.
Monica went above and beyond to provide…
Monica went above and beyond to provide prompt and excellent service ; specifically, during the holiday break.
How are they still in business
They will continue to bill your credit card after you cancel, they spam your inbox when you unsubscribe and the product/service is a complete rip-off. There is nothing they do that provides any value you couldn't do for free on LinkedIn, indeed, Ziprecruter etc. Just look at what their former customers and employees are saying on Glassdoor, reddit etc. They had employees post fake reviews at the behest of senior leadership stay far away
Charlyne was very helpful in finding…
Charlyne was very helpful in finding resolution to my issue quickly!
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