Thistle (www.thistle.co) has a 3.5 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; 26 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Dylan美国 · 1 review · Experienced 2025-06-13 ·
★★★★★
Thistle good food and easy sustainable process
Thistle serves up great healthy food in a super easy process. You get to pick/customize your meals and then schedule 1-2 deliveries a week. I love that they take back the bags and ice to re-use, so while there’s some plastic not like some of the other food meal services i’ve tried that feel extra wasteful. The pad thai is my favorite! Only reason 4 stars instead of 5 is that I wish options changed more, I find I get tired of the choices after about a month. But, then you can easily skip a few deliveries or change # of what you order and come back when you’re ready.
The food is good and much more interesting than if Iattempted to make food with lots of greens. I like that it is courier delivered.
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gay brown美国 · 1 review · Experienced 2025-04-04 ·
★★★★★
Fraudulent Charge on Credit Card
Thistle makes it very difficult to cancel your subscription. Once they have your credit card, Thistle will continue to charge your card. Thistle sent information at 11:00pm on how to cancel by 11:59pm, as if anyone is up reading Thistle is mails at night. Although I sent screenshot of cancelled message, Thistle continued to charge card and didn’t issue a refund.
Reply from Thistle2025-06-12
Thank you so much for leaving us a review, Gay. We’re saddened to hear about your recent experience with our service. Thistle is a weekly automated meal subscription service, and we truly apologize for any confusion caused. We've already reached out with a resolution though, if you have any unaddressed concerns, please reach out to Thistle.co/contact. Thank you again for your honest feedback, we genuinely appreciate it!
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Laura美国 · 9 reviews · Experienced 2025-06-12 ·
★★★★★
I tried others like factor not…
I tried several others like factor not enough food and after heating was very dry. I decided to try thistle and so happy with the service. Chose only plant base dinner after heating up very flavorful and even cold dishes are amazing. Very organized deliver and many options on plant based something factor does not have.
Reply from Thistle2025-06-12
Thanks so much for sharing this, Laura! We're really happy to hear you're enjoying your Thistle meals and feeling good about what you're eating. We put a lot of care into making sure the food is both healthy and tasty, so it means a lot to hear it’s working for you. Glad to have you on this journey with us!
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RJ Sini美国 · 3 reviews · Experienced 2025-06-12 ·
★★★★★
Less stress is worth every penny
Food quality and variety are excellent. Deliveries are reliable, customer support is very prompt and generous. Would recommend for anyone looking to save time and stress of choosing or preparing meals on a daily basis.
Annual BF promo allows us to save even more on top of bulk ordering, so the price becomes more palatable. I sometimes get tired of eating so many beans and chickpeas but they do a great job of introducing new flavors and fresh ingredients with each season. I have a handful of favorite dishes that show up repeatedly and keep me on my routine, but also notice their commitment to growth and reducing their carbon footprint which means a lot to me as a customer.
The reason my husband and I joined Thistle's delivery service program three years ago and have used it every week since (!) is still the reason why we stay – because having a team of nutritionists decide what and how much I should eat (vegan optional diet here) takes the stress out of deciding what to have for lunch and dinner, and simplifies my food prep/cleanup burden immensely. We even got my sister to join from NYC :)
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Cathy L美国 · 2 reviews · Experienced 2025-06-12 ·
★★★★★
I love Thistle
I love Thistle! The food is so delicious and healthy. I especially love the hot stir fried meals with creative sauces, my husband loves the salads and my daughter loves the smoothies. I’ve been a subscriber for several years and highly recommend.
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DZ美国 · 2 reviews · Experienced 2025-06-12 ·
★★★★★
I don’t usually like “healthy” food but…
I don’t usually like “healthy” food but somehow I actually like most of the food Thistle makes. Helps me get some necessary nutrients I wouldn’t otherwise.
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Tes美国 · 17 reviews · Experienced 2025-06-12 ·
★★★★★
Great food but waiting for better packaging
I've been using Thistle on and off for over two years and really love the food. I would get in more frequently if they finally implemented more sustainable packaging than plastic. They have been calling it a priority for years but I've not yet seen any change so continue watching and waiting.
Reply from Thistle2025-06-12
Hi there,
Thank you for writing in! We appreciate your feedback and understand your concerns about sustainable packaging. At Thistle, we are committed to sustainability and are continuously working to improve our packaging solutions. Currently, for local delivery, our drivers can pick up empty bags and large 64 oz ice packs. You can also rinse, dry, and recycle any Thistle containers. We are actively exploring more sustainable options and hope to implement them in the future. You can read more about our sustainability initiatives in [this blog](https://www.thistle.co/blog).
In health,
The Thistle Team
Additional information here:
[Is your food organic? Sourced locally & sustainably? | Thistle Nutrition](https://support.thistle.co/hc/en-us/articles/115003697634-Is-your-food-organic-Sourced-locally-sustainably)
[What is Thistle? | How to Sign Up for Thistle ](https://support.thistle.co/hc/en-us/articles/31780052073751-What-is-Thistle)
[Where do you source your ingredients on the West Coast? | Ingredients & Sourcing](https://support.thistle.co/hc/en-us/articles/13792507285783-Where-do-you-source-your-ingredients-on-the-West-Coast)
*Note: Our AI assistant jumped in to respond to your question based on our Knowledge Base. If you spot any issues or have more questions, please reply and one of our specialists would be happy to help.*
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Jennifer Drexler Marshburn美国 · 1 review · Experienced 2025-06-12 ·
★★★★★
Healthy and Delicious
I love Thistle and have been ordering it for the guts of a year now. The meals are healthy and tasty. I love the vegan option, ensuring I get a good variety of vegetables in my diet, and that we can customize our meals. They have been reliably delivered to me on time and have helped immensely by taking meal prep and planning off my plate during the week. I highly recommend Thistle!
Reply from Thistle2025-06-16
We appreciate you taking the time to leave us such a wonderful review, Jennifer! We are thrilled to hear that we could ease the difficulty of food prep with our service :) It's an honor to be a part of your healthy journey. Thank you again for your honest feedback!
Thistle has delicious ingredients and I always feel like I am eating food made with care that has been thoughtfully created. I appreciate the dressings so much so that I wish they would bottle them and sell them. I feel clean and healthy when I am eating it regularly and I have no inflammation. Unlike what can happen when eating store bought ready made food.
Reply from Thistle2025-06-16
Thank you so much for your kind words, Roxanne! It is wonderful to hear our meals make you feel great, and that you love the dressings—you're not alone in wanting them bottled! We truly appreciate your support. 💚
Apparently when you sign up on a weekend you are unable to customize your meals which is important when you are spending a lot of money for these meals. So I signed up (you have to provide your credit card info before you pick your meals) and then I wasn’t able to customize. I email customer service and they were like “sorry but thanks for your feedback”. I also find their website to be purposefully confusing and deceiving.
Reply from Thistle2025-04-29
Hi Amisha, thank you for taking the time to share your experience, though we are so saddened to hear it did not go smoothly. Thistle is meant to be simple and convenient, which includes the experience of signing up with us. We will be reaching out to follow up and take care of this and hope you'll give us the chance to turn this around for you. Again, thank you for taking the time to share your honest feedback. It helps us improve!
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GL美国 · 7 reviews · Experienced 2025-03-30 ·
★★★★★
I just got my first delivery and it has…
I just got my first delivery and it has been really helpful and better than expected. I am in school and have been spending a LOT on groceries and then getting too stressed and busy to make food so I end up ordering take-out and eating really unhealthy meals and spending even more money, way more than I would like to. I really like the meals in my first order. They have been healthy, tasty and meet my dietary restrictions (I cant eat gluten) and I found out they give students a 10% discount so I just signed up for that. I used to get the meal kits from Green Chef but I just do not have the time or energy for that so the pre-made meals are really the way to go for me. If my experience changes I will revise but so far it has been better than I had expected. My delivery came on time and it was really clear when they were going to arrive. So, so far so good, fingers crossed it stays that way.
I was disappointed to discover that Thistle, a brand claiming to offer healthy meals, cooks most of their dishes in rice bran oil, which is NOT a healthy option. 👎🏼
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Kyle美国 · 1 review · Experienced 2024-04-01 ·
★★★★★
I was a thistle customer for 2 months…
I was a thistle customer for 2 months -- The meals were great, ordering process was easy, and at a great price -- Delivery is where the major issues came in, and this is why I ended up cancelling my subscription. On the first order, my meals were left outside on the street in a busy city, even though I asked for them to be left inside. The top to one of the meals was open, so I wasn't sure if someone had gotten into it and needed to throw it out. I messaged support, and they said they would work with their delivery team. Delivery 2, delivered outside in the rain, against my instructions. I wasn't home, and would have buzzed them in had they called. Instead, my bag sat outside in the rain for hours on a busy street. Delivery 3, they finally delivered to my apt door, but I had left my old bags cleaned out and ready for thistle pickup/recycling, I found them outside thrown in the trash by the delivery driver... I am big on the environment, so the idea that the driver just tossed them was annoying. Delivery 4, the meals were left right inside the door, dead center in the middle of a busy common area, one of my neighbors ended up texting me that people were tripping over the bag, when i explicitly asked for it to be dropped off at my apt door. I emailed support after every one of these issues and they were never able to resolve it so I canceled.. Great meals, but they really need to work on their delivery service, beware.
Reply from Thistle2025-03-11
Hello Kyle, we thank you for sharing this review. Thistle is meant to be simple, convenient, and enjoyable, we truly apologize that we didn't hold up to this standard. Please know that your feedback is being reviewed carefully by the appropriate teams. If you have any unaddressed concerns, please reach out to Thistle.co/contact and one of our support specialists will take care of you. We appreciate you letting us know of your experience and hope you'll give us the chance to turn this around for you in the future. Thank you again for the time taken to provide your honest feedback. It helps us improve!
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David美国 · 1 review · Experienced 2025-02-04 ·
★★★★★
Our first delivery remains a nondelivery
Our first delivery was today. Shortly before 10:00 pm (!), the delivery allegedly made to our apartment. In reality, the Thistle map indicated it had been dropped off at an unknown location in a townhouse development several blocks away with street numbers about twice the size of ours, as well as being on a different street. Customer service provided a photo that was useless for identifying the house it had been dropped off at, and by the time we looked at every one of the ~100 town homes in the freezing rain, the food was nowhere to be found. As if it is our job to spend close to an hour looking for food we paid for. . . Moreover, customer service merely decided to credit the account, without providing the missing food. Go elsewhere if you prefer a delivery service that is reliable and caring.
Reply from Thistle2025-02-06
Thank you for bringing this to our attention, David. We are saddened to hear you didn't receive your first delivery :( We know you were really looking forward to enjoying your meals!
Thistle is meant to be simple, convenient, and enjoyable, we apologize we didn't hold up to this standard. Your feedback is being reviewed carefully by the appropriate teams. If you have any unaddressed concerns, please do not hesitate to reach out to Thistle.co/contact and one of our support specialists will take care of you. We truly appreciate you letting us know of your experience and hope we can turn this around. Thank you again for the time taken in providing your honest feedback. It helps us improve!
The meals are pretty good, but several times I have been expecting delivery only to be messaged that the delivery will not be happening. I depend on these meals each week and am not happy to find out at the time of delivery that the meals are not coming. There is no human at the call desk...you need to leave a message and wait for a call back and no one answers texts in a timely manner.
Reply from Thistle2025-02-04
Thank you for bringing this to our attention, Victoria. We are so sorry to hear you didn't receive some of your recent deliveries :( We know you were looking forward to enjoying your meals and depending on them during a busy workweek! Thistle is meant to be simple, convenient, and enjoyable, we truly apologize we didn't hold up to this standard. Please know that your feedback is being reviewed carefully by the appropriate teams. If you have any unaddressed concerns, please reach out to Thistle.co/contact and one of our support specialists will take care of you. We appreciate you letting us know of your experience and hope we can turn this around. Thank you again for the time taken to provide your honest feedback. It helps us improve!
TERRIBLE BUSINESS PRACTICES! AVOID LIKE THE PLAGUE!!!
Received text that my order was one stop away, 30min later received text that they were unable to complete my delivery. Immediately emailed customer service and received a response less than an hour later that my account was credited $84 for my next order. I replied that I wanted a refund (tried calling as well but they don’t answer the phone, you can only receive a call back which I doubt I will receive) and while waiting for a response I ordered groceries through door dash.
Three hours later the Thistle order shows up, now I have groceries that I ordered and this food. I am a single person and will not be able to eat it all before it goes bad, which is a HUGE waste of money.
NOTE: If you cancel your subscription you lose any credit on the account. Which I did since the delivery was made I chose to cancel and be rid of this horrible service with shady business practices!
Reply from Thistle2025-01-28
Thank you for bringing this to our attention, Amy. We are so sorry to hear you didn't receive your delivery :( We know you were really counting on your meals during a busy work week!
Thistle is meant to be simple, convenient, and enjoyable, we apologize we didn't hold up to this standard. Please know that your feedback is being reviewed by the appropriate teams. We've already issued a refund and worked with our delivery team. If you have any unaddressed concerns, please reach out to Thistle.co/contact and one of our support specialists will take care of you. We truly appreciate you letting us know of your experience and hope we can turn this around. Thanks again for the time taken in sharing your honest feedback. It helps us improve!
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Lisa Edwards美国 · 2 reviews · Experienced 2024-12-08 ·
★★★★★
the meals are bland and simple
the meals are bland and simple. The amount of 3 ingredient "salads" I got is crazy. Over $13 for a bowl full of spinach (which is so cheap) and a few shreds of boiled chicken is just not filling or interesting. I was always adding things to spice them up, but for that price?! Out of all of their dressings, I've only had 2 that were good. All the other ones were so bad. They make weird meals like banana and tahini muffins which I decided to give a try because it would at least be edible right? Wrong! It was absolutely the worst tasting thing I have aver eaten in my life. But they don't even refund you for meals you don't like so it's basically "you try our food experiments at your own cost" I ended the subscription because for 6 days of only breakfast, dinner, and dessert it is over $200. For some mid food? No thanks. The meals are honestly so basic, I was always thinking "maybe I missed something in the box". I'd recommend Factor or Cook Unity instead. They have better customer service too.
To make it worse, they say that they refund for issues with the order, not for taste. But they won't trust you if you tell them anything. I got a bibimbap bowl and it was completely dry even though it said it came with sauce and I got an egg scramble that literally tasted like it had gone bad. I asked for a refund and they told me that they "appreciate my feedback". I asked for a refund and she said that she checked with someone and they said there was sauce in it. So she refused to give me a refund because she doesn't believe that I am telling the truth. So even if you do have an issue with your order, you won't be getting a refund. So try at your own risk
Reply from Thistle2024-12-10
Thank you so much for taking the time to share your feedback with us, Lisa. We’re saddened to hear some of our meals did not align with your taste preferences and felt repetitive. Please feel free to reach out to us at Thistle.co/contact with any unresolved questions you may have. Thanks again for your honest review. It truly helps us improve!
The food is good but the delivery is completely unreliable. Last week it showed up a day late which resulted in an entire day of wasted food. This week I got a message Sunday evening at 9:15 PM that meals weren’t going to be delivered. I didn’t get to go grocery shopping or plan meals for the week. I don’t have time to go during the week. This also happened twice to a friend of mine who I referred to Thistle. Again, the food great, but if you are looking for something reliable I would not recommend this company.
Reply from Thistle2024-10-29
Thank you for bringing this to our attention, Beverly. Thistle is meant to be simple, convenient, and enjoyable, we apologize we didn't hold up to this standard. Please know that your feedback is being reviewed by the appropriate teams. We've already issued a refund and worked with our delivery team though, if you have any unaddressed concerns, please reach out to Thistle.co/contact and one of our support specialists will take care of you. We truly appreciate you letting us know of your experience and hope we can turn this around. Thank you again for the time taken in providing your honest feedback.
Held deliveries rescheduled without your knowledge
Overall the food was good, but there are major issues with their website that result in you receiving food you didn’t order or deliveries you held. I’ve seen others online say the same thing and I’m concerned this is intentional and fraudulent. The first time I’d held deliveries and they re-appeared on my account, I chalked it up to a one-time error. However, this happened EVERY time I logged back into the website—all future deliveries I held were rescheduled. This feels very suspicious to me.
Reply from Thistle2024-10-28
Thistle is meant to be simple, convenient, and enjoyable, we are sorry to hear this was not the case for you. Please know that your feedback is being reviewed carefully by the appropriate teams. If you have not already done so, please reach out to Thistle.co/contact and one of our support specialists will help take care of you. We truly appreciate you letting us know of your experience and hope we can turn this around. Thank you again for the time taken to provide your honest feedback. It helps us improve!
