Tinggly (www.tinggly.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 80% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
The site is great and the ability to purchase a gift for someone is so easy.
Thank you for your review Michael! We are so glad your experience was easy and we hope you enjoyed choosing from our products. Tinggly welcomes you!
They falsely advertised I bought several Christmas boxes and and you have to pay extra for the box and the Box had a different experience.. didn't match the gift. Trying to get somebody to answer email to figure out what they were offering and then they made up some crazy stories especially when I was offered a voucher code and I tried to use the voucher code and then they told me it wasn't good for this promotion because they were trying to monitor false purchases it didn't make sense. Then they're trying to do subscriptions it's such a great idea but they don't have it together I would wait. What's amazing is how fast I got a response by posting on trust pilot. What they did was they refunded the cost of the box that's all! If the purchase says there so many experiences that's what should be on the box. The problem is the amount of time that I have to keep on going back and forth with somebody on email and when you do it on email they don't answer as fast. I still think this is a great concept but I they need to do better, be accurate on what they are selling, fix website accuracy, a better website user experience and better customer pain points and better customer touch points. do not insult the customer's intelligence and most importantly deliver what you offer! Do not brush off a customer with excuses. Again great concept but I would wait before you used it for corporate or the higher end gifts!
Hi Siobhan, thank you for taking the time to reach out to us regarding these issues. We regret to hear that you experienced any difficulties with your gift purchases. Tinggly does everything we can to make the process as smooth and user-friendly as possible, so we greatly appreciate your feedback. We also regret to hear that the physical sleeves for your gift box were not what was expected, and we can see that a member of our team worked on a resolution with you at the time of your message as well as after the fact. We are sorry to hear that this was not completely satisfactory, and we would love an opportunity to improve your impression of Tinggly. A member of our team has reached out and we look forward to assisting you and finding a better solution together.
There are so many ways that this gift can be used. I have confidence that the person I bought this gift for will be thrilled with it.
Hi Kimberly, we also have confidence that the lucky recipient will love what you've generously gifted them! Thank you for letting us know how we're doing, and we hope to be your go-to gift once again.
Thank you Vijay for your awesome review! We love to be the gift that keeps on giving.
Hi Karen, thank you for your review. Tinggly is happy to continue to be the top-rated experience gift for amazing customers such as yourself!
Easy and an exciting gift for someone who has everything.
Hey John, we are also so excited for the recipient to use their gift to make a memory! Thanks for choosing us to gift a priceless experience to those who don't need any more stuff.
Our guide, Jeremy was phenomenal. It was definitely worth the value.
Hi Julie, sounds like you had a lovely time on your tour. We have our amazing providers to thank for connecting us to such great experiences. We are glad you enjoyed your gift and we can't wait to see what adventure you will choose next time!
Quick and resolving response From Laura Rackmil.
Thank you Rosann for the kind words about our customer support team. We are always here to help!
I had an issue with the recipient’s address, and Laura took care of it for me in a timely manner. My daughter loved her gift.
We are so glad that the issue was resolved quickly and efficiently! Thank you for your review, and we are excited to see how your daughter enjoys her gift.
The website is appealing and informative. It's customer service is top-notch!
Hi Laura, thank you so much for the review! We are really happy you found the website clear and appealing, and it means a lot to know our customer service made a great impression. We truly appreciate your support and hope to help again in the future.
It was a fine experience. I like that I could book an experience for someone whonis abroad.
Hi Joanne, thank you for the review. We are glad we could create an opportunity to gift an activity for those near and far! If there is anything else we could do to improve your experience with Tinggly, don't hesitate to reach out.
Once I figured it out, it was pretty easy. At the beginning, it wasn't too straight forward. We then discovered a $25 gift card is NOT accepted! If you are looking for a small dinner, this probably isn’t the best choice!
Hi Becky, it's great to hear from you! Thank you for your review. Our team would love to hear more from you about how we can make our gift products more clear for customers such as yourself. We have reached out and we are looking forward to your reply, thanks again for choosing Tinggly!
I had missed the spot for a message in my gift. I called right away. I was met with kindness and enthusiasm.From a person! I was told customer service would reach out and fix the problem. The next morning I woke up to an email ready to help. They were able to add the message and shipped it out right away. A follow up email came right after, from a real person. Incredible customer service and product!
Hi Claudia, thank you for letting us know about how our team is doing. We are so glad we were able to add the gift message to your order, and that the recipient was able to receive it how you intended. Thank you again for choosing Tinggly to help you celebrate your loved ones!
Tinggly flat out lies on their website about the tours they sell being refundable or exchangeable. (“Easy refund. Free exchange.”) When we needed to change a tour we signed up for, we were told that their contract with their subcontractor, who actually provided the tours, does not allow for an exchange or refund. We had several conversations trying to explain that we just want the promise that’s on their website of an exchange or refund, but they just refused. No one should ever do business with this company. They do not tell the truth and cannot be trusted!!
Thank you for taking the time to share your feedback. After carefully reviewing the case, we can confirm that our customer support team responded to all correspondence in a timely manner and provided clear explanations in line with our Terms & Conditions. These Terms & Conditions are presented and must be accepted before a booking can be completed. As is standard across experience-booking platforms, cancellation policies vary depending on the individual experience provider. The applicable cancellation policy is clearly displayed on both the experience page and during the booking process, allowing customers to review this information before confirming a booking. Refunds and exchanges are available for unbooked vouchers within 30 days of purchase. However, once a voucher has been booked, these options are no longer applicable. This policy is clearly outlined on our website and within our Terms & Conditions. We understand that situations like this can be frustrating. That said, the relevant policies were transparently communicated prior to booking, and the decision to proceed with a non-refundable experience was made at the time of booking. We offer a wide range of experiences with different cancellation terms to provide flexibility and choice, and customers are always free to select options that best suit their preferences.
It was incredibly easy to purchase this gift. It was an amazing gift to give to someone I love. They had a wonderful time just looking at all of their options, not to mention the actual experience that they chose. They had a great time and I will be purchasing more o these as gifts.
Hi Marsha, thank you for sharing your feedback! We are delighted to hear that the gift brought so much enjoyment and that it made choosing an experience part of the fun. We truly appreciate you choosing Tinggly and look forward to being part of your future gifting moments.
I inadvertently charged an experience to my credit card instead of using a gift from a family member to be used on Tinggly as part of a planned trip. Customer Service agent Laura R. sorted it out, reversed the credit card charge and advised the correct way to redeem my gift. Very grateful for her assistance. Here is hoping that I do this correctly , using her advice
Hi Joan, thank you for taking the time to share your experience! We are very happy Laura was able to step in and help resolve everything smoothly. If you need any further assistance when redeeming your gift, our team is always here to help.
Laura Rackmil was professional and helpful. She was very knowledge and solved my issue and walked me through the process. Great customer service.
Hi Lorraine, thank you for your kind feedback! We are glad Laura was able to guide you through the process and resolve your issue. We truly appreciate you choosing Tinggly.
The received an outstanding support from several people (Laura & Ausrine) to help me book exactly the experience I was looking for! They were helpful, reactive, and extremely nice to interact with. Thanks tons!
Thank you for your kind review David! Our team is very happy we were able to assist you, and we hope you both enjoy the experience to the fullest. Thank you for choosing Tinggly!
Complete con. Its more an advert for some trips. One you pay a ridiculous amount of money for. Tinggly don't provide tours or experiences they just direct you to people who could provide them. They claim value in this however in the examples I looked at, I could buy the same package directly with experience firms cheaper than using my voucher, so the voucher itself had negative value. Having been given a gift voucher someone paid $99 for I discovered its worth a negative amount so I may as well throw it away. Add to that I found such a limited number of things anywhere that I'd ever consider.
Hi Martin, thank you so much for reaching out and letting us know your thoughts. We are sorry to hear you were not able to find something of interest in the gift you received. Our team has reached out to you to assist you personally in finding an experience that would work for you. We would also love to understand more about your statement regarding negatively valued vouchers. Please feel free to respond to us at your convenience, we would greatly appreciate it. Looking forward to speaking with you!
Perfect gift for an employee (or anyone who is hard-to-buy-for). There are lots of choices and different price points available. Best of all - it was well received!
Hi Andrea, thank you for your kind review. You're a perfect customer for Tinggly! We are so happy to hear the recipient enjoys their gift, and we love to be a part of employee appreciation. Happy Holidays!
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