About Toluna
Data updated- Website
- www.toluna.com
- Category
- Media & Publishing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 278 reviews
- Replies to negative
- 73% (24/33)
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Is Toluna legit?
Toluna (www.toluna.com) has a 4.1 out of 5 rating on OK.one, based on 278 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 78% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 73% of negative reviews. Last updated 2026-08-10.
What people say
It was great
I never qualify for a survey or there…
I never qualify for a survey or there are none available
The questions are straight forward
The questions are straight forward, simple and not long
I'm happy with the phone and the deal I got from the company. I wanted a good smartphone that did the basics, and the site recommended one that ticked all the boxes. Speaking with the service team hel
I'm happy with the phone and the deal I got from the company. I wanted a good smartphone that did the basics, and the site recommended one that ticked all the boxes. Speaking with the service team helped me get exactly what I was looking for. The only reason not to give 5 stars is the fact that I had to separately claim for the offered cash back deal, rather than it being automatic, and this info wasn't stated anywhere.
Reply from Toluna2026-08-07
Hello, Thank you for sharing your thoughts with us and the community, we are thrilled to hear about your positive experience on Toluna! We remain at your disposal at https://www.toluna.com/contact-us for any questions you might have, so please don't hesitate to reach out. We'd love to keep your experience at a 5 star level! Best, Toluna Team
Great initiative
Reply from Toluna2026-08-06
Hi, Your kind words truly made our day — thank you! 😊 We’re happy to hear that you’re enjoying the Toluna Influencers platform and its features. Feel free to invite others to join — we’d love to grow our community with people like you! Best regards, Toluna Team
Waste your time.
Do surveys to the end and get told I don't qualify for the surveys. So con people to give you the answer and receive nothing in return. Scamming and deceptive.hmmm
Reply from Toluna2026-08-06
Hello, Thank you for sharing your feedback with us and the community. We regret to hear that your experience has been less than satisfactory, and we'd sincerely appreciate the opportunity to change it for the better. Our surveys are highly dependent on very specific target groups - unfortunately, this means that you cannot qualify for every project that you take part in. We recommend always making sure that your personal information and your profile surveys are up to date and accurate, as this not only ensures that you are matched with the best possible surveys for you, but also increases your chances of qualification. Furthermore, we understand that you are spending a significant amount of time and effort in our surveys, and we aim to reward our panelists for that! If the system determines that you are eligible to receive them, compensation points will be credited to your account if you are screened out from a questionnaire or if the required number of respondents has already been reached. Please don't hesitate to contact us at https://www.toluna.com/contact-us if you have any other questions, concerns, or additional feedback—we'd love to raise your experience to the 5-star level that you deserve! Sincerely, Toluna Team
Fun to participate.
Fun to participate. Sometimes the questions require more choices. Like, I work part-time but I'm also retired!
Reply from Toluna2026-08-06
Hi, Your kind words truly made our day — thank you! 😊 We’re happy to hear that you’re enjoying the Toluna Influencers platform and its features. Feel free to invite others to join — we’d love to grow our community with people like you! Best regards, Toluna Team
It was fairly easy and manageable.
Reply from Toluna2026-08-06
Hi, Your kind words truly made our day — thank you! 😊 We’re happy to hear that you’re enjoying the Toluna Influencers platform and its features. Feel free to invite others to join — we’d love to grow our community with people like you! Best regards, Toluna Team
Great
easy to use and understand
Reply from Toluna2026-08-06
Hi, Your kind words truly made our day — thank you! 😊 We’re happy to hear that you’re enjoying the Toluna Influencers platform and its features. Feel free to invite others to join — we’d love to grow our community with people like you! Best regards, Toluna Team
They take way to LONG to send out rewards
they take way to long to send out rewards I have been waiting since 18th of July 19 days so far for my voucher and previously I have had to wate over 4 weeks. I'm a member of 4 other survey sites and all 4 send the reward within seconds to my email SO why can't Toluna ???????
Reply from Toluna2026-08-06
Hi, Thank you for sharing your feedback. We're sorry to hear that you've experienced delays in receiving your rewards. We understand that waiting for a voucher can be frustrating, especially when other platforms may offer faster delivery times. While many rewards are processed sooner, delivery times can vary depending on the reward type, verification requirements, and our reward partners. We acknowledge that some recent requests have taken longer than usual, and our team is actively working to reduce these delays and improve the overall reward experience. Please be assured that pending reward requests are not forgotten and remain in the processing queue. We truly appreciate the time our members invest in participating in surveys and understand the importance of receiving rewards in a timely manner. If you have an outstanding reward request, please contact our support team and mention "TRUSTPILOT FOLLOW-UP" so we can review your case and provide a status update. Kind regards,
Great!
Giving me something to do during the day while I look for work.
Reply from Toluna2026-08-06
Hi, Your kind words truly made our day — thank you! 😊 We’re happy to hear that you’re enjoying the Toluna Influencers platform and its features. Feel free to invite others to join — we’d love to grow our community with people like you! Best regards, Toluna Team
So far the surveys have been…interesting
So far the surveys have been interesting. I will stay with them a little longer to see if they maintain my interest.
Reply from Toluna2026-08-06
Hi, Your kind words truly made our day — thank you! 😊 We’re happy to hear that you’re enjoying the Toluna Influencers platform and its features. Feel free to invite others to join — we’d love to grow our community with people like you! Best regards, Toluna Team
Fed back
Found it an easy task
Reply from Toluna2026-08-06
Hi, Your kind words truly made our day — thank you! 😊 We’re happy to hear that you’re enjoying the Toluna Influencers platform and its features. Feel free to invite others to join — we’d love to grow our community with people like you! Best regards, Toluna Team
Surveys are very easy and enjoyable
Reply from Toluna2026-08-06
Hi, Your kind words truly made our day — thank you! 😊 We’re happy to hear that you’re enjoying the Toluna Influencers platform and its features. Feel free to invite others to join — we’d love to grow our community with people like you! Best regards, Toluna Team
Received all redemptions.
Got all points redemptions.
Reply from Toluna2026-08-06
Hi, Your kind words truly made our day — thank you! 😊 We’re happy to hear that you’re enjoying the Toluna Influencers platform and its features. Feel free to invite others to join — we’d love to grow our community with people like you! Best regards, Toluna Team
Easy surveys
The questios are simple to answer. After you are finished hit next. Its that easy.
Reply from Toluna2026-08-06
Hi, Your kind words truly made our day — thank you! 😊 We’re happy to hear that you’re enjoying the Toluna Influencers platform and its features. Feel free to invite others to join — we’d love to grow our community with people like you! Best regards, Toluna Team
Questions were easy to answer.
Reply from Toluna2026-08-06
Hi, Your kind words truly made our day — thank you! 😊 We’re happy to hear that you’re enjoying the Toluna Influencers platform and its features. Feel free to invite others to join — we’d love to grow our community with people like you! Best regards, Toluna Team
Very interesting surveys
Too often I get screened out. Many surveys are worth the wait and interesting to participate in.
Reply from Toluna2026-08-06
Hi, Your kind words truly made our day — thank you! 😊 We’re happy to hear that you’re enjoying the Toluna Influencers platform and its features. Feel free to invite others to join — we’d love to grow our community with people like you! Best regards, Toluna Team
I enjoy the different topics and…
I enjoy the different topics and subjects these surveys invite me to.
Reply from Toluna2026-08-06
Thank you for your wonderful review! We are delighted to hear your positive words, and beyond grateful for sharing your opinion of Toluna! If there is anything we can do for you, simply reach out to us at https://www.toluna.com/contact-us - and we'll be happy to help! Warmest wishes, Jordan